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Re: WANTED: Signatories for Trip Computer Letter Final Draft
Honda Ridgeline Owners
c/o Joe McDaniel
XXXX XXXXXXXXX
Frazier Park CA 93225
18 January 2006
American Honda Motor Co., Inc.
ATTN: ???????????????
1919 Torrance Boulevard
Torrance, CA 90501-2746
Dear Honda,
This is both a letter of appreciation and a request from many satisfied, excited and loyal Honda Ridgeline owners. We wish to convey our deep admiration and sincere gratitude to all of the men and women within your company who had a role in conceptualizing, designing, engineering and building the most versatile and multi-functional pickup truck that the automotive industry has ever known.
In your industry, we are known as "early adopters". Conventionally, those of our ilk are presumed to be "risk-takers", but this is not so with us! Many of us are long-time Honda loyalists, some are more recent Honda owners, while still others are first-time Honda buyers... but all of us were aware of your company's unwavering commitment to quality, value and customer satisfaction long before we purchased our peerless pickup: the Honda Ridgeline.
In the spirit of honest and loyal friends seeking to offer constructive advice, we wish to point out and request one reasonable improvement that would affect customer satisfaction exponentially, yet at minimal cost. There is little room for improvement, to be sure! In fact, our suggestion/request is merely a functionality that you already provide in all of your other navigation-equipped products and that is a standard feature in most vehicles on the market in the Ridgeline's price range:
Trip computer functionality (specifically, within the navigation system).
Trip computers have been a basic feature found in a myriad of automobiles built by a wide number of manufacturer's for years. The lack of one in the Ridgeline is, in a word, surprising. Especially to those of us who currently own or have owned other Honda's whose navigation system has had this functionality for years. We are still hopeful this can be accomplished via a simple software upgrade. If not, please advise us on what we need to do in order for us to gain this indispensable feature.
Please know that we extol the virtues of, advertise and encourage others to purchase the Honda Ridgeline on a daily basis - with confidence and pride - just as it is. Furthermore, most of us believe that it is one of, if not the best, single purchase that we have made in our entire lifetimes. Thank you for your consideration of our simple request, and again, thank you so much for the Honda Ridgeline!
Signed/ Joe Broerman
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