I agree on the cupholder material...it's crap.
As far as not buying another Honda because of the dealership...that's interesting, because the reason we had 2 Honda's in our garage at home, was because the local Honda dealership/garage was so good.
We went from owning a GM and Chrysler to two Honda's and the service was like night and day. Both the GM and Chrysler service garages had absolute dinks working in them, the guys at the front desk treated you like they were doing you a favor by letting you bring your vehicle in and, if you ever made the mistake of asking a question, they acted like you were an annoyance, instead of a good customer. Whenever I asked for a loaner, they acted like I just peed on their shoes, and their loaners (if you could get one) were usually some late model POS, that felt like it was gonna fall apart at any moment.
In contrast, my Honda dealer/service department has been great. I was absolutely shocked the first time I brought my vehicle in, somebody greeted me at my door, asked how I was doing, if I need a cup of coffee or anything, and walked me over to my service adviser. My service advisor patiently explained everything they were going to do, how they planned on doing it, how long he expected it would take/what time he expected it to be done/when I could pick it up and, when he was done, he asked me if I had any questions or concerns. He listened to all my questions and answered the fully. If he didn't know the answer, he would get the information, and call me on my cell. My loaner was pulled inside, so I didn't have to walk in the rain to get into the vehicle, and it was fairly new, clean, and well maintained.
They have maintained the above mentioned level of service since the beginning. We've had a couple tense moments when things didn't work as well as planned, but they have always done their best to address an issue and, if it was their mistake, they took care of any costs involved.
So, anyway, long story short...I think it all depends on the particular dealership and who runs the place. You'd hope service would be consistent from Honda dealership to Honda dealership...but obviously that isn't the case. I agree, I don't care what deaership it is, but if they treat you like crap, go someplace else. I'm sure the other place would be happy to take your money.
Golf and Sex - Two things you don't have to be good at to enjoy.
RTL w/Nav and Sunroof, Running boards, Bug deflector, Leer Cap, OEM Hitch, Auto-Dimming Rear View Mirror, Weathertech Floor Mats, OEM Fogs w/Painted Bezels, OEM Side Door Protectors, '10 Pilot Touring Wheels, Kumho Road Venture KL61 Tires (New 05/14), new Monroe OE Spectrum Struts (New 05/13), RTX/Accessory Grill, Raybestos Professional Grade Rotors/Akebono pads (New 06/15), and Figs Hood Prop Kit.