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Re: Retrax Tonneau Cover AVAILABLE NOW + Di$count for ROC Members!
A little help from everyone out there with the Retrax.
I received my retrax on Monday. I tried to do the install today and I believe we have a damaged side rail- passenger side. Please see attached pictures. Picture #1 is driver’s side sits flush to bed and holes line up for bolt. Pictures #2 and #3, show a bend and it does not sit flush to the bed on the passenger side. Holes do not line up either for the rear bolt. Do we have a damaged side rail? I emailed Customer service with pictures, since they are closed today. I though I would get a quicker reply from everyone out there at the ROC. Thanks |
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Re: Retrax Tonneau Cover AVAILABLE NOW + Di$count for ROC Members!
Yup, it's bent.
Fear not, Randy at Retrax will replace it quickly.
__________________
IF YOU CAN'T AFFORD TO BUY IT; YOU CAN'T AFFORD TO BORROW IT! |
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Re: Retrax Tonneau Cover AVAILABLE NOW + Di$count for ROC Members!
Quote:
Good news is that I don't have to return the bent one. He said because the pictures I sent he will be able to get damages covered without returning. He ever suggested that I bent it back myself to get by. I didn't want to do that because I thought I was going to have to ship it back. It was a bummer, but they are making it right. |
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Re: Retrax Tonneau Cover AVAILABLE NOW + Di$count for ROC Members!
Quote:
It didn't work at first, so I had to call Jim to help trouble shoot. I also had to go to the hardware store to get some more connectors for the tail gate, since I broke two of the ones that were shipped. After reconnecting and re-clamping on connector in the cab, it worked!!! removing the top of the tail gate was hard as well. A couple of the clips broke, but tail gate is very tight. |
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Re: Retrax Tonneau Cover AVAILABLE NOW + Di$count for ROC Members!
Well I finally took the plunge and called Retrax today to order a shiny new cover. Should be in middle of next week, looking forward to getting it on the truck. My bed has taken a beating and I really want to hide that a little.
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Re: Retrax Tonneau Cover AVAILABLE NOW + Di$count for ROC Members!
Quote:
I understand Retrax has improved the spiral mechanism since I bought mine. It should retract even smoother than mine and mine is pretty smooth already. Good luck with it. The install is really easy. It'll take less than an hour.
__________________
IF YOU CAN'T AFFORD TO BUY IT; YOU CAN'T AFFORD TO BORROW IT! |
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Re: Retrax Tonneau Cover AVAILABLE NOW + Di$count for ROC Members!
Quote:
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Re: Retrax Tonneau Cover AVAILABLE NOW + Di$count for ROC Members!
I saw my first Retrax on DBB's RL at the Cape May Meet back in '06. I really liked it, too. Good luck with it Joe, I hope it serves you well.
__________________
IF YOU CAN'T AFFORD TO BUY IT; YOU CAN'T AFFORD TO BORROW IT! |
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