Tonneaucoversone Bad Service

[mazzuca66]

Had to cancel my tonneau cover order from them today. They billed my charge card on Jan 2nd when I placed the order. Made Several phone calls to them asking where is it? Half the time I got an answereing machine. I also sent them an email, and got no response! Had to call Visa to dispute the charge. Dont order anything from this company! If I ran my auto repair business like this I would be out of business!

[Pizza Man]

Is tonneaucoversone the name of the distributor? What tonneau did you try to buy?

[mazzuca66]

Tonneaucoversone.com is the website. I wanted the torza tri folding.

[Pizza Man]

Originally Posted by mazzuca66

Tonneaucoversone.com is the website. I wanted the torza tri folding.

Try these guys, "66". They'll give you a discount for being a ROC member.

[VoicesInMyHead]

Originally Posted by mazzuca66

Dont order anything from this company! If I ran my auto repair business like this I would be out of business!

See, if you would have seen this on their home page...

Buy with confidence at TonneuCoversOne.com We are proud of who we are! Selling you quality Tonneau Covers is easy for us. We have been in the auto and truck accessories business over 25 years. Many of our Tonneau Manufacturers have asked us to distribute online. Today we are the one of a few legitimate e-retailers in the ecommerce arena. Unlike basement operated e-retailers, we believe in helping you with your new Tonneau after the sale, whether it is with the install, or warranty work down the road, we will be there. Repeat business and good referrals has been the marketing plan for us for 25 years. So here is our return policy: 100% full refund at any time for any product flaw. That’s it! No expiration date. If there are any product flaws, send it back for a full cash refund. At Tonneau Covers One no Tonneau Cover sale is final unless you say so!

You would have realized it doesn't say anything about helping you BEFORE the sale. Sorry, it's in my genetic code to type a joke into 87.2% of my posts. (I must have gotten some cloned beef in a burger at some point).

I would have done the same - and fired off a full page email to them on exactly how I felt about their "service"! Sorry to hear about your frustration! Maybe try Pizza's suggestion.