Customer Service Phone Number: (800) 999-1009 x118279 (Peter)

Well, I just got off the phone with Honda Customer Service regarding their web page being incorrect. On the STANDARD Audio Features (http://automobiles.honda.com/models/audio.asp?ModelName=Ridgeline) page it states that the 2007 Ridgeline RTS comes STANDARD with XM Radio, just like the RTL. However, Peter claims that it only means that it is AVAILABLE as an accessory. If the RTS is only "XM Ready" then it should be marked as such, just like the RT and RTX He also stated that even the RTL's XM radio was optional, but when using Honda's Build tool on their web site, you can't delete the XM Radio from the RTL; it's standard.

I'm just a bit miffed that they basically said "that's the way it is, deal with it", without explaining why their web page is falsely advertising this feature. Peter claims there is no one higher up that I can speak with either, concerning this. After purchasing two brand new 2007 Honda's this past Tuesday, and all the other Hondas I have previously owned, you would think that a loyal customer like myself would be given a little more attention.

Previously owned Hondas, all purchased new from Honda dealerships:

Cars/Trucks:

'89 CRX DX
'93 Del Sol Si
'96 Civic EX Sedan
'04 Accord EX-V6
'07 Civic EX Sedan w/Navi (Current)
'07 Ridgeline RTS (Current)


Motorcycles:

'94 CBR 600F2
'01 CBR 929RR
'02 CBR 1100XX
'04 CBR 1000RR
'04 Interceptor
'03 CBR 1100XX (Current)
'03 CBR 600RR (Current)

I would certainly take that has (((XM))) and NOT just (((XM))) ready from the website. You have a definate beef with Honda.

Yeah, I don't really expect to get anywhere with it, but it would be nice if they would at least acknowledge the error and correct it.

The 2006 RTL had to have Moonroof to get XM . The 2007 RTL's all come with Moonroof , so XM would also be standard. No other model of RL has the option of a Moonroof, but can add XM as an option.

I also agree that Honda should correct that page that you pointed out instead of just blowing you off as they did. But if you go further into the build and price section and click on standard features, it does show that the RTS has XM ready stereo.


http://automobiles.honda.com/tools/buildandprice/frame.asp?step=trims&VIEW=34FRONT&SERIES=33&YEAR=2007&SERIESNAME=Ridgeline&RURL=http%3A%2F%2Fautomobiles.honda.com%2Fmodels%2 Fmodel_overview.asp%3FModelName%3DRidgeline

Kinda reminds me how they (Honda) states that the Ridgeline is set up to tow...

That is if you also buy the hitch, receiver, ball, etc. :mad:

Hey guys
I think your missing a step in the middle, I might be wrong of course.

XM Ready = has connection point in back of OEM unit to connect OEM receiver. No receiver in Truck.

XM Standard = has connection point in back of OEM unit and receiver connected already. Receiver connected and mounted in the back behind the passenger side rear seat.

Either way you still have to subscribe to get the service. I believe Peter said the correct thing in that the subscription is on you to purchase but called it an accessory. The person who set up the descriptions for these used the same "lawyer talk" for all the xm services.

Right, but according to the web site, my RTS should be exactly the same as the RTL. But, it's not. Mine is only XM Ready, like the RT and RTX, though it is not shown as such on the site.

He wasn't talking about the service itself, he was talking about the XM Tuner.

Isn't there also a disclaimer on the site that specifications are subject to change? I know there is a disclaimer on the brochure.

Isn't there also a disclaimer on the site that specifications are subject to change? I know there is a disclaimer on the brochure.
That caveat appears everywhere (of course). However, this isn't a change, per se. "XM Ready" has been the same on non xm models all along (06 & 07).
I agree that the term "xm ready" is basically a "lie." Now I know where ex political speach writers find new jobs. :rolleyes:
Because of the ROC, I knew more about the Ridge than my salesman at the time of purchase. I wasn't personally mislead by his ignorance. I straightened him out. But your point in this listing is well taken.

Before I purchased my '07 RTS I also reviewed all the web literature from Honda. When I went to take the test drive I hit the "XM/Aux" button and the saleman looked at me and said "That'll be $700".

Oh well. Didn't stop me from buying the truck but I didn't add the Honda XM kit either. :p

It's funny. When I bought my Ridge in 3/05, I was one of the first to take delivery in the area. I received several mailings, 2 phone calls, follow up responses to my concerns. Now they won't even answer the phone.:eek:

Reading that clearly states that XM is included. Does anyone else see another class action lawsuit. I just hope the Sirius / Xm deal goes through. This I believe will benenfit the consumers, giving them a choice of one that covers all the programming one could want.

Customer Service Phone Number: (800) 999-1009 x118279 (Peter)



Did you buy your RTS expecting the XM radio to be installed or did you know at the time that the web page was wrong?

If no one told you the facts before you bought then I'd say they owe you an XM receiver + install. But if knew at the time of sale the Receiver was not included then I don't see that you have a case. After all, you knew what you were buying despite the web error.

If I were you I'd see a lawyer and suggest there is a class action here. Heaven knows everyone else is...

I just hope the Sirius / Xm deal goes through.

Say good bye to $77/year deals in that case. It might be better to let one or both go belly up and get their debts settled for .10 on the dollar. The next owner won't have that burden and can turn a profit.

Did you buy your RTS expecting the XM radio to be installed or did you know at the time that the web page was wrong?

To be honest, I didnt' pay any attention, and no one said one way or the other. I have no intention on letting them install XM in my truck anyway, as I have no interest in XM radio. ;)

But, they need to correct the error on their web site.

I checked the back of the 2007 brochure and they only mention XM installed on the RTL.

Here is the online version. http://automobiles.honda.com/images/banners/2007/ridgeline/ridgeline_factsheet.pdf

I can understand your point though. They should fix the page that is clearly wrong.

Before I purchased my '07 RTS I also reviewed all the web literature from Honda. When I went to take the test drive I hit the "XM/Aux" button and the saleman looked at me and said "That'll be $700".

Oh well. Didn't stop me from buying the truck but I didn't add the Honda XM kit either. :p

Call me old-fashioned, but the day I pay a subscription for music, is the day Ford makes a better pickup than Honda...
I can play CD's for free. Or put up with commercials and FM.:cool:

On this page (http://automobiles.honda.com/models/specifications_full_specs.asp?ModelName=Ridgeline&Category=5), Honda says the RTS is XM Ready, so they have it wrong in one place and correct in another.

I looked at the attachment that you posted. My eyes are old but I can still resize my screen enough to read the fine print. The footnote on the left hand side just below the list of models and included Audio equipment clearly states that XMready requires additional hardware, installation and subscription. I am not saying it is the way it should be. However, I doubt that a law suite is winnable here. I am not a lawyer, so no flames please. Just pointing out what I see when I look at it. Guess I have been burned enough that I double check and sometimes tripple check on things like this. Then maybe it's OCD.
Tom

I looked at the attachment that you posted. My eyes are old but I can still resize my screen enough to read the fine print. The footnote on the left hand side just below the list of models and included Audio equipment clearly states that XMready requires additional hardware, installation and subscription. I am not saying it is the way it should be. However, I doubt that a law suite is winnable here. I am not a lawyer, so no flames please. Just pointing out what I see when I look at it. Guess I have been burned enough that I double check and sometimes tripple check on things like this. Then maybe it's OCD.
Tom
And that's fine, but if you look at the chart, the RTS is not "XM Ready". It has a dot, just like the RTL, indicating it is standard.

And that's fine, but if you look at the chart, the RTS is not "XM Ready". It has a dot, just like the RTL, indicating it is standard.
Did you read the part with the black background above that chart? Let me quote it for you. ;)

"RTS and RTL models come equipped with a 160-watt AM/FM/XM Ready®*/6-disc in-dash CD changer audio system with 7 speakers, including subwoofer."

So the chart should say "XM Ready" on all models, instead of being different for RTS and RTL. Either way, the page has errors.

So the chart should say "XM Ready" on all models, instead of being different for RTS and RTL. Either way, the page has errors.
Yes, you are correct, it has errors. But I also think it has enough additional information to save themselves from a lawsuit, which someone else mentioned.

Actually, when you enlarge the attachment you will see that the * that you are refering to does not mean standard, it refers to the footnote that I mentioned in my earlier post. Again, I didn't mean to indicate that I felt it is right or OK to treat customers this way. I hate it when things are left unclear so sales people can stretch the truth and then bend it into what you want to hear. Just saying, they covered their ASS on this one in the foot note. Please excuse the previous curse word. couldn't think of a more appropriate way to say it.
Tom

I'm not referring to any asterisk. I'm referring to the dot on the chart in the XM column. Or were you replying to someone else?

I went to the Honda site, to the page you attached. Now I see what you mean. Sorry, My bad on that one. Hard to see the attachment clearly, even enlarged. I would say you might have the best chance with your dealership. Did the sales rep tell you the Model you looked at had XM radio in it, or did you just assume, and not ask based on what you saw on the web site? If the sales rep said it had XM Radio they misrepresented the features and owe you an XM Radio. If not, maybe they will do something for you under their good will policy.
Tom

I went to the Honda site, to the page you attached. Now I see what you mean. Sorry, My bad on that one. Hard to see the attachment clearly, even enlarged. I would say you might have the best chance with your dealership. Did the sales rep tell you the Model you looked at had XM radio in it, or did you just assume, and not ask based on what you saw on the web site? If the sales rep said it had XM Radio they misrepresented the features and owe you an XM Radio. If not, maybe they will do something for you under their good will policy.
Tom

Nah, no big deal. See my reply here close to the start of the thread: http://www.ridgelineownersclub.com/forums/showpost.php?p=188527&postcount=14

Say good bye to $77/year deals in that case. It might be better to let one or both go belly up and get their debts settled for .10 on the dollar. The next owner won't have that burden and can turn a profit.

XM can keep their $77/year special. It's certainly not a deal.

It will be nice to have one service that brings the best of Sirius to all satellite radio subscribers.

Say good bye to $77/year deals in that case. It might be better to let one or both go belly up and get their debts settled for .10 on the dollar. The next owner won't have that burden and can turn a profit.

What $77 deal? It must me a XM thing. They have to give it away free or next to free for people to listen.

I paid 500 for a life time of commercial free listening yto sirius programming.

When I bought my RTS I was definitely under the impression that all the hardware was there. When I read the manual, if I remember right, it insinuated that to receive XM, it was simply a matter of contacting the service and giving them some information prior to your being able to receive it. So in my opinion, there's definitely some subterfuge going on here on Honda's part.

Might want to read that manual again, since the one I have doesn't indicate anything of the sort for a 2007 RTS.

Page 143 says U.S. RTL model only.

I'll acquiesce to your reading of the manual since I'm not actually interested enough to dig the manual out and go check it out. As I stated, it was to the best of my recollection. But why in hell would anyone pay Honda 700.00 dollars to install the receiver? Seems a bit pricey when you can buy a portable Roady for a pitence of that amount.
Anyway, not one sales rep at the point of purchase dissuaded me to the actual facts that there's nothing more than a button and harness that merely prepares you for the event of being bent over hard should you actually want XM.

I not only own an RTS RL, but I work for Honda. They definitly screwed the XM part up. Website is misleading.

my 07 rts was just xm ready, so I did the smart thing, got a new deck and got sirius radio and got the year package, not bad for the price and it works wonderful with no commercials and excellent stations...plus nascar:D lol

I can't hardly believe all the complaining about the mistake on the Website. Yes it should be corrected! But those of you that bought a Ridgeline...Did you buy the first one you looked at, or did you look at several, and the window stickers? My window sticker says
"XM Satellite Radio Includes Free Activation and 3 Months Free Service (excl. Alaska & Hawaii)" I don't believe everything I hear from Sales people, or what I read on the Internet, But If it is listed as being included on the window sticker of the Truck you bought and it isn't included, then your complaint is legit.

XM for me was one of those things that came with the vehicle that I could care less about. Having read the widow sticker, I understood that the subscription was only for 3 months. I have tried it out, but I will let it expire at the end of the trial period. I don't mind listening to local programing. In most cases, I would only use it on the rare long trip and the 6 CD player does fine for that.

I'll acquiesce to your reading of the manual since I'm not actually interested enough to dig the manual out and go check it out. As I stated, it was to the best of my recollection. But why in hell would anyone pay Honda 700.00 dollars to install the receiver? Seems a bit pricey when you can buy a portable Roady for a pitence of that amount.
Anyway, not one sales rep at the point of purchase dissuaded me to the actual facts that there's nothing more than a button and harness that merely prepares you for the event of being bent over hard should you actually want XM.

For some people the idea of integration and a factory warranty are worth the value of having the receiver. I wasn't swayed one way or another with the XM. It was a bonus, as I was already a Sirius Subscriber.

However, should the XM/Sirius Merger be completed I'll be glad that I have it as now I'll only need one subscription and have the integration that I wanted to begin with.

XM radio was a bit of enigma to me at first. I didn;t pay a lot of attention to it until about three days after I bought it.... then I found "The Boneyard" and "the Squizz" and I am hooked! (I believe they are XM channels 41 and 48 but can't remember for sure)

Right, but according to the web site, my RTS should be exactly the same as the RTL. But, it's not. Mine is only XM Ready, like the RT and RTX, though it is not shown as such on the site.

He wasn't talking about the service itself, he was talking about the XM Tuner.hey conq! great minds think alike. nice ride you have. give me a call sometime.

Honda calling the vehicle XM ready is a joke! I currently subscribe to Sirius but considered switching to XM when I bought the Ridge. I thought l would investigate a switch to XM. Went to Honda East in Cincinnati and the Service Dept. lady didn't know anything about no XM stuff. Went to Parts Dept and the counter guy was very helpful and printed off 20 pages of instructions for the install. Basically you disassemble the car, put a $ 200+ black box in it with dozens of associated parts and now your Ridgeline is XM capable. Unbelievable!!

I put my $49.99 Sirius receiver in the car, ran an antenna and I’m Sirius ready. Why no accessory plugs in for MP3 players, Sirius or XM? Many manufacturers do this and while I respect Honda's geat product line this makes you scratch your head?
:confused: