TSB for water leak [Archive] - Honda Ridgeline Owners Club Forums

: TSB for water leak


TheRidgester
10-25-2005, 09:27 PM
The dreaded water leak?? they finally admit!


http://www.alldata.com/tsb/Honda/1127977200000_1129100400000_05-045/451.html

Long Gone
10-25-2005, 11:43 PM
Wow...Joe..did you ever delete that fast. :)

14ridgeln
10-25-2005, 11:49 PM
The dreaded water leak?? they finally admit!


http://www.alldata.com/tsb/Honda/1127977200000_1129100400000_05-045/451.html


Good find, I have been paranoid since I started reading about it out here. I am not sure if mine leaks, if it does it isn't much. Is this considered a recall?

JOZ RIDG
10-27-2005, 01:39 AM
The dreaded water leak?? they finally admit!


http://www.alldata.com/tsb/Honda/1127977200000_1129100400000_05-045/451.html

The drill hole size of 3/16" shown in this TSB is pretty small for a drain hole.

I wonder where the water enters above the rubber sound block and if debris can also enter and eventually plug this small drain hole years down the road and cause the problem again.

My s/n falls within the TSB vin numbers shown.

I haven't had any leaks yet but finally had a couple good rains. I'll bet that there is water building up above that rubber sound block and will eventualy spill over onto the passanger side floor.
That might explain why I haven't seen any leakage yet after a few rains and washings.

Boy, am I getting paranoid or what? :eek:

JimVickers
10-27-2005, 06:35 AM
I have been concerned about the potential for water leaks since before I made my RL purchase.

It is beneficial that Honda has issued a TSB on the front compartment water leak. However, I am not confident that this TSB will correct all front compartment leaks.
Over months of reading many posts regarding an assortment of Dealer solutions to this problem it appears that there are various causes for the front compartment leak. The Honda TSB only proposes one solution which I doubt will address all causes for the leak.

Example: http://www.ridgelineownersclub.com/forums/showthread.php?t=693&page=15

My S/N falls within this group :eek:, and after 4,800 miles my interior is dry. However, it may be just a matter of time before the leak starts :mad:.

I have read that individuals have been able to negotiate their own compensation ... ie, free extended warranty, free RL replacement, $$$. However, the success of this may be a function of the negotiator, Dealership, and Honda Regional Rep ... too many variables to satisfy me.

In the past, has Honda provided 1st year model owners (as a group) with compensation for the "1st year model mfg bugs" aggrevation, pain, suffering?

I know about the Lemon Law, but I'm not sure that repeat visits for a water leak caused by different problems is eligible.

JOZ RIDG
10-27-2005, 02:00 PM
I have been concerned about the potential for water leaks since before I made my RL purchase.It is beneficial that Honda has issued a TSB on the front compartment water leak. However, I am not confident that this TSB will correct all front compartment leaks.
Over months of reading many posts regarding an assortment of Dealer solutions to this problem it appears that there are various causes for the front compartment leak. The Honda TSB only proposes one solution which I doubt will address all causes for the leak.


I agree 100% regarding this TSB not revealing the whole problem.There was a post from a member who went to a wedding and it rained hard while his RL was parked. When he drove away water spilled on his feet from under the dash. Now, how could that have come from a leak in just the right A pillar, isn't there a sound block also in the left A pillar? What about all the leaks in the rear area possiblly from around the top rear brake light trim piece or rear window?

Thanks for the enlightening information regarding truck trading. I sure wish I had found the ROC before I purchased my RL. I would still purchased one but I would have checked s/n and build dates first.

My dealer said mine just arrived the week I purchased it 6/9/05. Later I find a build date of 04/05 and s/n (5) 17127

Ive' been reading and gathering alot of info on these leaks and I'm going to raise hell with my dealer if they deny hearing of it.
Too bad HONDA isn't more forthcoming on this issue.

All said, I still love my truck.

lowrider90
10-27-2005, 02:15 PM
Well, your lack of confidence is right on. My ridgeline is in today for a water leak right underneath the gas pedal. Also becasue The wiring harness on the dealer installed trailer hitch didn't work the first time I tried use it. Went to trailer my boat on Monday, no lights! they said they fixed it today.

When I dropped off the ridge this morn. I told the tech it is a leak from underneath through a seam near gas pedal.

Do you know, they didn't hear a word I said, he went word for word from the TSB. when they called to inform me the truck was ready, but found no leak after soaking the ridge from the top with a hose for an hour. I said that is because the leak is from underneath not from the top. as we speak they are looking from underneath as I told them to in the first place.

I hope this helps others to be specific about the location of you own leaks.

I'll update after the next big puddles I drive through

captmiddy
10-27-2005, 03:15 PM
Still no water here and I like to drive through the big puddles during rain storms, last time I think I soaked three rows of cars on the other side of the highway, yes I know how bad this is, but I can't help myself and they weren't moving anyway since they were in stop and go traffic. I keep checking, pulling up my carpets (pulled out the mats and put carpets in, the carpets will being going inside soon because of the winter) and feeling under them. One time I thought it was a little damp but that was probably because my wife had water on her boots when she got in and I really mean just a little.

As to what Honda will do long term for the crazies that bought year 1, well we all knew what we were getting into when we bought a first model year vehicle. Even if it is Honda it is still year 1. I doubt they will feel any obligation to compensate us in anyway. I also have faith that they will at least keep us covered for as long as first year issues continue to crop up.

JOZ RIDG
10-27-2005, 06:00 PM
Wow...Joe..did you ever delete that fast. :)

Wow, your fast!!! Thought I deleted that earlier post within 30 seconds. :)

I deleted that post because after reading the TSB I wanted to make additional comments on what I think might be an inadequate size drain hole to drain water that SHOULDN'T be there in the first place.

I'm really pissed now, the more I think about it. They're going to drill two holes in my truck - paint them so they won't rust - and cover it all with some goop.

What a Mickey Mouse way to fix something!!

I'm going to demand my dealer to show me where the water is entering and tell them to FIX IT THERE!!!

What about other leak points that could occur on the left cabin side, or who knows where? Am I going to have a $35,000+ new truck drilled full of holes? They're attitude and fixes, IMHO are RIDICULOUS. They need to do a recall and get then ALL fixed. Why wait for wet carpets and our anxiety and apprehension waiting for a leak to happen?

Sorry for the yelling. I'm going to stop reading these Water Leak posts, they're causing me high blood pressure. Damn I'm pissed after looking at that TSB again.

I probably should of sent this to Dear Honda.

P.S. I still love my truck and want to keep it.

UglyTruckling
10-27-2005, 06:01 PM
I haven't found any leaks yet -- but my truck falls within the VIN range on the TSB. I have to take the truck back in for a refix on the steering wheel creak and another noise, so I asked the service advisor if the dealer would like to save themselves time and money and just do the fix now for the water leak as shown in the TSB.

The service advisor was surprised, first of all, that I knew of the TSB (maybe 'cause I'm "just a girl"), and then he told me that generally they're supposed to be able to replicate the problem before they do the fix. I told him that plenty of people on this site have had the problem, etc., etc., and that hosing it down won't create the problem, and my truck falls within the VIN range clearly stated on the TSB, and he finally said that he'd go ahead and do the fix for me.

So we'll see what happens on Monday when I take it in.

Thanks again to all those here who have posted the actual TSB's!

vertrkr
10-27-2005, 06:24 PM
I'm a little suprised the only fix is a drain hole. I would think water should not be getting into that area between the panels in the first place. There's about 20,000 falling into that VIN range but I suspect not all have the leak issue, I fall in the VIN range but haven't had a leak yet but I don't recall driving in rain for extended distances either so I'm still worried. I'm really hoping it's the seam filler goop robot that missed on occasion for the seam behind the wheel well but Honda can't pin point it to specific VINs so they just called out a broad range. Still I think Honda should fix the source of the water not just fix where it exits. First hard rain storm I'll suck it up and drive for a while and see what happens.

Tex's Ridge
10-27-2005, 07:19 PM
I'm a little suprised the only fix is a drain hole. I would think water should not be getting into that area between the panels in the first place. There's about 20,000 falling into that VIN range but I suspect not all have the leak issue, I fall in the VIN range but haven't had a leak yet but I don't recall driving in rain for extended distances either so I'm still worried. I'm really hoping it's the seam filler goop robot that missed on occasion for the seam behind the wheel well but Honda can't pin point it to specific VINs so they just called out a broad range. Still I think Honda should fix the source of the water not just fix where it exits. First hard rain storm I'll suck it up and drive for a while and see what happens.
The robot ran out of goop before anyone caught it. Must not be a goop out alarm.

shovelhd
10-28-2005, 07:40 AM
Must not be a goop out alarm.

Woop woop no goop

captmiddy
10-28-2005, 10:41 AM
Woop woop no goop
You make a very good goop alarm, perhaps Honda will hire you to be the goop alarm and then you can get employee pricing ;)

shovelhd
10-28-2005, 02:45 PM
***** :p *****

ninefive0
10-28-2005, 03:06 PM
The drill hole size of 3/16" shown in this TSB is pretty small for a drain hole.

I wonder where the water enters above the rubber sound block and if debris can also enter and eventually plug this small drain hole years down the road and cause the problem again.

My s/n falls within the TSB vin numbers shown.

I haven't had any leaks yet but finally had a couple good rains. I'll bet that there is water building up above that rubber sound block and will eventualy spill over onto the passanger side floor.
That might explain why I haven't seen any leakage yet after a few rains and washings.

Boy, am I getting paranoid or what? :eek:


My VIN also falls within the range, its at the upper limit but still within. I have had no leaks (I just ran outside to check) and it has been raining for the last 4 days (I have been driving it also)

I guess I could pull the clip mentioned and poke a small hole above the sound block to see if any water leaks out. Maybe the windsheild is letting water run down, but I have no wind noise.

Maybe I can pull the front wheel off and check for places that water could enter, but like I said I have no water inside.....yet.

gormleyflyer2002
10-28-2005, 03:24 PM
Who knew, mine is #219, not sure thatís a good thing but I still love the truck.

I had the sleeping robot snot fix under the fender done on mine 3 months ago; itís been dry inside ever since. I have driven in what I would call heavy rain 3-4 times and its still dry....?? When itís raining I take the truck out of the garage and park outside also...(test)...always dry.

Interesting part........poor mechanics get paid crap for this, no wonder dealers are in no hurry to point out Tabís and warranty stuff.....they get paid a 1/2 hr. If you figure how much time they spend on drop off, pick up and getting the truck from the lot into the shop and back........1/2 hr is almost gone before anyone picks up a tool.

Would be nice if this was the only leak, sadly, its been good for me but sounds like others are perhaps still in the GREY zone....!!

This TSB seems to be not very non destructive and I really donít think it would hurt anybodyís truck to have it done....some are over reacting IMO.

Good luck folks.,,.......it could be worse, you could be driving something other than a Ridge.

farmguy
10-31-2005, 01:50 PM
Is anyone aware of a TSB for the REAR compartment leak?

It appears from the last page of the Trouble in Paradise thread that there has not been a resolution to this one yet.

http://www.ridgelineownersclub.com/forums/showthread.php?t=693&page=6

SnowRidge
10-31-2005, 02:15 PM
Is anyone aware of a TSB for the REAR compartment leak?

It appears from the last page of the Trouble in Paradise thread that there has not been a resolution to this one yet.


Hey farmguy,

I've got that problem, still no resolution yet. I can only get it to leak when it rains. Haven't been able to get back to the dealer yet. I haven't heard of a TSB yet. I will post something once I find out. It might be at least a couple of weeks away.:cool:

MarylandBob
01-10-2006, 06:20 PM
Bought mine in May 2005, it falls within the range and boy does it have the leak. When I pulled the carpet back on the passenger side, it was multi-colored from staining. The truck stinks too, to the point where I can hardly drive it. Parts are on order but who knows if this will solve all related problems especially those that might surface down the road.

Very disappointing.

mayfielh
01-10-2006, 06:54 PM
At this point the TSB has been ran the the wringer (yes pun intended). I had it applied to mine in March / April 2005 and I have been through car washes and parked on inclines in trenchial rain and still seems to be dry inside.

They will replace the carpet and for that matter pretty much anything you ask. If you feel the smell has penetrated the seat have them clean them. If its not to your satisfaction ask them to replace them.

I watched the do the 1st H2O test on my RL and saw the amount of H2O that was in the truck. They will do a good job drying everything out.

Good luck

kc135mech
01-11-2006, 07:58 AM
I had this TSB done on my Ridgeline and my VIN is 6H520246 which is way above their number they stopped with so you can still have the problem even if you don't fall within the range of VIN numbers. I had mine fixed and they said it was the noise block in the service that was performed. So far no leaks, but lately I park in the garage and it's still winter up here in Wisconsin.

leeuw51
01-11-2006, 07:44 PM
I am very grateful to the Ridge owner who posted his Burns Honda dealer work order for TSB repair mods needed to stop the dreaded water leak by the front passenger "A" pillar.
I drove back from North Carolina Christmas day in a driving rain storm and never noticed anything until while cleaning my Red Rock pearl RTL/ no sunroof I discovered after removing the floor mats, the front passenger and full rear floors was soaked fully like a sogey sponge, I used my wet/dry vac and remove at least 2 gallons of water and then I left the windows stay open for a couple of days to dry at least the surface out, lucky we've had mild weather in South Jersey.
I called the Burns Honda dealer and spoke to Rob Regan in service,he had me bring the truck in same day to start the TSB work procedure Tuesday, he called me back Wed. to say all the mods were completed, but they had ordered all new carpet and all should be complete by Friday, my only complaint is they don't have a loaner car, and I live to far for the 10 mile dealer taxi service.
If you suspect you have a problem take your Ridge to a dealer and have them at least check it for this pain in the ass problem, I'll post later to let you guys know if Burns does a quality job.

bigridge
01-11-2006, 09:31 PM
I take mine in tomorrow for this problem its allot worse then they are saying its not just the right side my whole front left and right along with the back is soaked I was wondering where i was getting this musty mold smell from and when i felt the floor is was soaked

milehigh
01-12-2006, 12:58 AM
So, on these TSB's, should we be contacting our dealers to go have these taken care of even if we personally haven't had any problems associated with them yet? I have an early RL (ordered in Jan 05 and took delivery in Mar 05). It's been dry in Denver and I haven't noticed any leaks coming out of a car wash. The only issues I have had so far is the moonroof shade rattles a little when it's open and the transmission "quirk" most seem to have.

sleepdds
01-17-2006, 06:56 AM
I know everyone is tired of the leak conversations. My dealer in VA as of Nov had not seen or even "new" there was problem. My Ridgeline is in the SN of the TSB. It is now going in for the 3rd repair. The TSB was performed on the second try. and guess what, it is wet again in the passenger carpet. So don't be confident the TSB is going to fix the problem. I love the truck but honda is not stepping up to the plate. They only tell me to contact the 1-800 number. They wont give me the regional reps name or number. I am going to have to pursue the "lemon" law in VA next. I am just tired of the denial of any "known" problem. I believe it is a matter of time until everyone in the SN has the problem.
I hope to keep my feet dry.

paulmooney
01-29-2006, 11:25 AM
Here's some new and hopefully useful info on the water leaks. To be proactive and avoid having to depend on the dealer to make the repair and end up with replaced carpet I went ahead and investigated the two known water leaks. Here's what I found.

1) water leak at the right front floor - TSB 05-045. I definitely would have had a leak if water flowed through that spot and glad I checked. Performing the TSB procedure is easy, comes apart easy, there is easy access. Requires a smaller sized electric drill to allow the upward and downward holes to be made. Goes back together easy without any indication it was pulled apart, no broken clips.

For the above I bought a $25 dollar can of seam sealer. I used a teaspoon of it so if there is anyone in Atlanta wanting to do the repair you are welcome to borrow it. Or we can also arrange to share it around the group nationwide for the price of shipping.

2) leak at right rear c pillar - I took mine apart using the instructions from the posting...

http://www.ridgelineownersclub.com/forums/showthread.php?t=4565

The pieces come apart fairly easily. But for my vehicle there was no gap in those seams at all. I have an early vehicle (Jan 2005 build) so perhaps it's a problem that creeped in. I broke one clip putting it back together so I have mixed feelings about taking it apart to find nothing but hope to be more relaxed parked or driving in rain knowing I'm water tight.

Also noticed that these clips have gaskets on them so Honda expects water to flow behind that sail and if it did make it behind the outer sheet metal it would enter the cabin. A future problem would likely exist as these gaskets breakdown over time and fall away exposing the clip holes to water leaks.

That's my two cents.

ninefive0
01-29-2006, 12:46 PM
Well my truck is now under water........ after several months of driving through rain and washing the truck every week I come home from Austria only to find an inch of standing water in the passanger side and rear passanger side. Really, standing water!!! I took it to the dealer this week and they do not want to replace the carpet or even run water over the truck to find where the water is entering at. They are only going to perform the TB and return the truck to me without ever making sure the water leak is fixed.

I immediately called Honda and told them my problem is with the dealer, not the truck. Hopefully I'll get new carpet and a dry interior out of this. I do have the dealers 2006 Civic as a loaner, they can keep the ttruck until it gets fixed properly. I should hear from Honda in a day or 2 and will post results.

Side note: The little Civic is one pretty cool car! The dash layout (double stacked) is really cool and the damn thing is fast!! THe sticker shows 30-40MPG's and I have been really beating on it (not my car) and the fuel gauge hardly moved.





My VIN also falls within the range, its at the upper limit but still within. I have had no leaks (I just ran outside to check) and it has been raining for the last 4 days (I have been driving it also)

I guess I could pull the clip mentioned and poke a small hole above the sound block to see if any water leaks out. Maybe the windsheild is letting water run down, but I have no wind noise.

Maybe I can pull the front wheel off and check for places that water could enter, but like I said I have no water inside.....yet.

Rick Walker
02-02-2006, 04:35 PM
Last week we had a couple of warmer days and I noticed the swamp smell in my Ridgeline. I checked the carpet under the mat on the front passenger side and it felt damp. So I pulled the cover off the seat frame. I immediately noticed rust there. Then I felt under the carpet and the padding was soaked and stinky. I found the TSB on this site and took it along to the dealer.

They said they would pull the carpet and seats, leak test for leaks everywhere, and do the TSB work. Said it would take at least 3 days and hooked me up with a rental that they paid for.

The very next day I got a message to pick up the truck because the work was done. I went to get it and they said they had just done the TSB work and sucked the water out of the carpet. I took the service manager with me and went to check on their work. I made the guy stick his fingers down into the swamp under the carpet and then put them to his nose. Turns out they didn't even try to suck up the water out of the carpet.

I told them, first, to not lie to me in the future and tell me they did work that they hadn't actually done. Second I told them that I want new carpet. and third I told them I want an extended warranty. They new carpet is ordered and should be in next week. They are supposed to be talking to Honda about the extended warranty.

Let's see how this all ends!

JOZ RIDG
02-02-2006, 06:05 PM
Last week we had a couple of warmer days and I noticed the swamp smell in my Ridgeline. I checked the carpet under the mat on the front passenger side and it felt damp. So I pulled the cover off the seat frame. I immediately noticed rust there. Then I felt under the carpet and the padding was soaked and stinky. I found the TSB on this site and took it along to the dealer.

They said they would pull the carpet and seats, leak test for leaks everywhere, and do the TSB work. Said it would take at least 3 days and hooked me up with a rental that they paid for.

The very next day I got a message to pick up the truck because the work was done. I went to get it and they said they had just done the TSB work and sucked the water out of the carpet. I took the service manager with me and went to check on their work. I made the guy stick his fingers down into the swamp under the carpet and then put them to his nose. Turns out they didn't even try to suck up the water out of the carpet.

I told them, first, to not lie to me in the future and tell me they did work that they hadn't actually done. Second I told them that I want new carpet. and third I told them I want an extended warranty. They new carpet is ordered and should be in next week. They are supposed to be talking to Honda about the extended warranty.

Let's see how this all ends!


Poor service all around.

What about the "leak test for leaks everyehere"?
Did they say why they didn't do this and why they only did the TSB work?

I think this should be our main concern, to find the sorce of the leak and stop it there and also do the A-pillar TSB for back-up.

Some members reported that the dealer found the leak source and sealed it.
I think this particular leak should have a standard fix that all dealers perform, not just drilling holes to drain out the water.

Why couldn't those of us that have this problem collectively approach Honda and get to the bottom of this and get a better standardized fix and at least get a, no questions aked, carpet replacement when they are saturated with water?

Not offering to replace the carpets that are already smelly and not even trying to suck the water out is outrageous.

What about dealers like this that do shoddy work and lie about promising to do something and not do it.
Can't they be reported? I really don't know and am seriously asking. Is it Honda of America and would it do any good?

Everyone receiving this type of service especially not wanting to peplace smelly water saturated carpet should start complaining to someone higher up.

Rocker
02-03-2006, 06:23 AM
I know everyone is tired of the leak conversations. My dealer in VA as of Nov had not seen or even "new" there was problem. My Ridgeline is in the SN of the TSB. It is now going in for the 3rd repair. The TSB was performed on the second try. and guess what, it is wet again in the passenger carpet. So don't be confident the TSB is going to fix the problem. I love the truck but honda is not stepping up to the plate. They only tell me to contact the 1-800 number. They wont give me the regional reps name or number. I am going to have to pursue the "lemon" law in VA next. I am just tired of the denial of any "known" problem. I believe it is a matter of time until everyone in the SN has the problem.
I hope to keep my feet dry.

I just had the TSB done 3 days ago. It rained big this morning on the way to work. Passenger side rug is wet again. Back to the dealer.

ninefive0
02-03-2006, 07:09 AM
I got my truck back yesterday..........................

They did replace the carpet but when they guy was working on it he must have cut himself while doing it and he blead all over the new carpet!!!! He made no attempt to clean the blood. There was grease stains and blood on my new carpet.

When the seats were removed they put them into the bed of the truck and gashed up the rear bumper doing this.

The glove box was beat up and scratched from wrestling around with the seats to get them in and all the plastic covers were scuffed up.

The passenger side door seal is ripped up and some other door seals and plastic covers are not installed properly.

I called Honda Customer service on this including the windsheild noise and they could really care less about the dealer performance or the wind noise.

The truck is back at the dealer for the 3rd time today and should be done later tomorrow. Overall my experience with the dealer and Honda has been poor at best!

I just hope the water leak is fixed as I guess I am responsable for testing the repair the dealer did.

Tex's Ridge
02-03-2006, 08:24 AM
I can't believe this is all happening to these guys with their trucks and American Honda / and dealers showing no care or taking no responsibilties for these problems. If my memory serves me; there have been five different sources of leaks identified: drivers side fire wall, passenger side wheel well, "A" pillar, "C" pillar, rear antenna cover clip seals. It's time for a recall for all 2006 Ridgelines from the first truck built to the last one. This is so ridiculous; I've been reading that the problems have been fixed at the assembly lines. That is apparently BS. I've had to get rid of my RL and traded it in for an 03 Civic LX for financial reasons and took a very large loss. But now, I'm glad I did that. I have high blood pressure. If any of these problems happened to me, it would have killed me by now.:mad: :mad: :mad:

ninefive0
02-03-2006, 06:38 PM
I got my truck back yesterday..........................

They did replace the carpet but when they guy was working on it he must have cut himself while doing it and he blead all over the new carpet!!!! He made no attempt to clean the blood. There was grease stains and blood on my new carpet.

When the seats were removed they put them into the bed of the truck and gashed up the rear bumper doing this.

The glove box was beat up and scratched from wrestling around with the seats to get them in and all the plastic covers were scuffed up.

The passenger side door seal is ripped up and some other door seals and plastic covers are not installed properly.

I called Honda Customer service on this including the windsheild noise and they could really care less about the dealer performance or the wind noise.

The truck is back at the dealer for the 3rd time today and should be done later tomorrow. Overall my experience with the dealer and Honda has been poor at best!

I just hope the water leak is fixed as I guess I am responsable for testing the repair the dealer did.

Just picked my truck up again from the dealer......... I didn't get 1/2 mile down the street before I had to double back and take it back to them. When they replaced the glovebox cover (because they destroyed the original) they did not hook up the "suspension arm" that keep the door from flopping open. I feel very sorry for the customers that do not check on the work that this dealer performs. I hate people that cannot pay attention to detail and do a job correctly (that they get paid to do)

You know the old saying......... if you want something done right.............do it yourself

dellorourke
02-03-2006, 08:31 PM
Now it's my turn to weigh in on this matter. Thought I was out of the woods on the water leaks, but today I checked the passenger front floor area after a day of steady rain and bingo! it was soaking wet. So too was the passenger rear floor area. This 2nd leak could have been caused by the front area, at least that is what the service advisor told me today.

My build date is 5/05. And the VIN falls in the range of the TSB.

In any case my problem will be repaired at the dealer's body shop. They will need the vehicle for two days to do the repair. I was not offered a loaner...humm... I guess I should have asked for one, but I'm so used to taking care of myself and any problems I encounter I never look for the hand out.

So far they have delivered great service on my visits to their shop. I'm hopeful this will continue with this repair.

RidgeLI
02-03-2006, 09:20 PM
I got the water leak also. Dealer supposedly fixed it. Looks like I have to go back for additional repairs. They already replaced the carpet once. My Honda dealership on Long Island sold me a truck that fell within the TSB Honda issued regarding this problem based upon my VIN. I was told that it is a service bulletin and not a recall so they were not technically required to fix it.............. blah, blah, blah. Add to that the paint defect that had to be corrected also. Lost use of the truck for 4 days after owning it less than a month (currently at about 1.5 months with the truck). I expect to lose at least an additional two days; carpet will need to be dried or replaced again!

I will post my future experience once I have had the repair done again. To be fair, the dealer was motivated to fix my problems. Honda is certainly testing my patience. And to think of it, I have given the dealer referral business too.

I should have kept the minivan, it was paid for and only got wet on the outside. I keep wondering.....if you wouldn't buy a house with a water problem, why would you want a truck with one?

RidgeLI

The dreaded water leak?? they finally admit!


http://www.alldata.com/tsb/Honda/1127977200000_1129100400000_05-045/451.html

vernsully
02-03-2006, 09:32 PM
I just had this TSB done today on my ridge, the dealer stated they ordered new carpet for the interior to be in next Thursday. They stated they would take out the old carpet then check for anymore leaks before replacing with the new carpet. I also asked them to give me a discount on some roof racks I want and the manager said he would give me a discount, he told me he would call me back with numbers on the discount. He seemed really sincere in trying to make me happy. He apoligized for the problem with the leak and said they would fix it.

RidgeLI
02-03-2006, 09:36 PM
I have alot of high level Honda contacts, it got me a response to my issues, see prior posts. Further, we should start tallying members with this problem, I bet it is bigger than we know, or they want to tell the market.

Clue: if a member wants to know if they have the water problem.....if you have moisture or ice on the inside of your windsheld at night or the morning, you got it. Once the temperature of the truck cabin starts to fall (equalizes) with the outside the moisture rises and condenses, then check your carpet. The front passenger side will be the wetest. That is how I found out.

RidgeLI

I just had the TSB done 3 days ago. It rained big this morning on the way to work. Passenger side rug is wet again. Back to the dealer.

FredMez
02-08-2006, 12:12 PM
For those of you that have been bringing your vehicles back often, i would read the "lemon law" book that came with the vehicle. In Mass, if you return the vehicle more than X number of times for the same problem OR you are without the vehicle for X number of days (i do not know the specific numbers), you can claim it a lemon and get your money back. Then purchase a new one.

Just a thought. this would definately get the attention of the dealers and the manufacturer.

Rick Walker
02-08-2006, 05:06 PM
Today I picked up my truck after having the A Pillar Leak TSB done. Actually the TSB work was done last week as I described in my previous post. Then I had to tell them that the "swamp smell" was totally unacceptable and I wanted the carpet replaced. I also asked for an extended warranty. The dealer said that just in case the extended warranty wouldn't fly, is there an accessory that I had been thinking of adding.

Well it turns out that Honda is not willing to give me an extended warrant or any accessory either. I asked for the contact info for the local Honda Rep. but they wouldn't give it to me. They said I needed to call customer service at Honda and voice my opinion to them and then they would talk to the rep. Pretty sweet deal for the rep. - he never has to look a customer in the eye!

I told the dealer "Look if Honda isn't willing to do anything else then at least consider the replacing the fusebox so that my doors will all auto unlock". They came back and agreed to that, so I ultimately ended up with new carpet and the fusebox replaced.

I "poped in" when they had the seats and carpet out because I wanted to look for any rust. The only place that I saw rust was on the seat frame where it bolts to the floor. They said they would grind off the rust and treat the metal with rust inhibitor.

That's my story... I didn't get everything I wanted but did end up with the carpet and auto unlock fix.
Now I"'ll keep a close eye to see if the cab stays dry from here out.

RidgeLI
02-08-2006, 07:25 PM
I think that Honda's TSB on the water leak is not entirely correct, check my previous posts for my experiences.

RidgeLI

sleepdds
02-08-2006, 07:49 PM
Rick,
Who denied the extended warranty? Was it the dealer or American Honda?
Get on the phone with American Honda and get the extended warranty from them. That is the least they can do. I found dealing with the service manager from the dealer was useless. Honda needs to give everyone with the leak a warranty for there time and for the risk of taking on a first year production vehicle. See if Honda will stand up for there product. There is nothing worse than bad pub. Cannot believe Consumer Reports would ever give a best buy to a truck the first year. I wonder what they would think with all the leaks.

Rick Walker
02-08-2006, 10:41 PM
The dealer said that the extended warranty would need to come from Honda, so in that way the dealship in essence denied my request. Then they said that they spoke with the Honda rep. who said that Honda would not grant my request.

So you could say that both the dealership and Honda have both said no. However it is the service manager from the dealership that I'm dealing with. Appearently the Honda rep. doesn't talk to customers.

sleepdds
02-10-2006, 12:44 PM
The dealer said that the extended warranty would need to come from Honda, so in that way the dealship in essence denied my request. Then they said that they spoke with the Honda rep. who said that Honda would not grant my request.

So you could say that both the dealership and Honda have both said no. However it is the service manager from the dealership that I'm dealing with. Appearently the Honda rep. doesn't talk to customers.
Don't deal with the dealer or the area rep ( since he/she has the best job in the auto industry since they have no contact with the customer). Don't let the dealer contact Honda. Call the 800 # yourself. That is your only chance so long as you get a decent rep.

Luckyridgeman
02-12-2006, 10:01 AM
My first time using the forum so still learning how to get around and replying.

I took delivery back on 10/31/05 of a turned in lease with only 5K miles RTS.
After searching the net I found this great information forum. I dont have the info of the build date but the first delivery date of my ridge was back in april of 05 so this must of been one of the first the dealer must of recieved.

Wouldnt you know it, I got the wet carpet.
Didnt notice it till I placed some grocerey bags on the rear floor. Upon further investigation it was wet all the way into the front passenger side. Got it back from the dealer after they performed the TSB. Supposed to go back next week for a new carpet and pad. After reading some posts from Ninefiveo Im undecided if I want them tairing my interoir apart. The new carpet and pad are on order. Maybe I need to further investagate the service department before I trust them in dismantelling the interior.

Wish me luck, cause I dont know if I should just try airing out and using spray deotorisors

sleepdds
02-12-2006, 03:35 PM
My first time using the forum so still learning how to get around and replying.

I took delivery back on 10/31/05 of a turned in lease with only 5K miles RTS.
After searching the net I found this great information forum. I dont have the info of the build date but the first delivery date of my ridge was back in april of 05 so this must of been one of the first the dealer must of recieved.

Wouldnt you know it, I got the wet carpet.
Didnt notice it till I placed some grocerey bags on the rear floor. Upon further investigation it was wet all the way into the front passenger side. Got it back from the dealer after they performed the TSB. Supposed to go back next week for a new carpet and pad. After reading some posts from Ninefiveo Im undecided if I want them tairing my interoir apart. The new carpet and pad are on order. Maybe I need to further investagate the service department before I trust them in dismantelling the interior.

Wish me luck, cause I dont know if I should just try airing out and using spray deotorisors
Definitely have them replace the carpet/padding. You will never be able to get rid of the mold and the smell without doing it. My dealer replaced the carpet twice and did a very good job with the interior. If they damage anything simply point it out and they will replace it.

JOZ RIDG
02-12-2006, 03:36 PM
My first time using the forum so still learning how to get around and replying.

I took delivery back on 10/31/05 of a turned in lease with only 5K miles RTS.
After searching the net I found this great information forum. I dont have the info of the build date but the first delivery date of my ridge was back in april of 05 so this must of been one of the first the dealer must of recieved.

Wouldnt you know it, I got the wet carpet.
Didnt notice it till I placed some grocerey bags on the rear floor. Upon further investigation it was wet all the way into the front passenger side. Got it back from the dealer after they performed the TSB. Supposed to go back next week for a new carpet and pad. After reading some posts from Ninefiveo Im undecided if I want them tairing my interoir apart. The new carpet and pad are on order. Maybe I need to further investagate the service department before I trust them in dismantelling the interior.

Wish me luck, cause I dont know if I should just try airing out and using spray deotorisors


I would go for complete carpet/pad replacement.

From what I have read the pad is thick, very absorbent and holds a lot of water.

To dry it out adequately you would probably have to remove the carpet anyway and wet/vac the pad and let it dry out completly before re-instlling the carpet.

Just my opinion. Seems like mold/mildew would start quickly if not dried out immediately.

Luckyridgeman
02-12-2006, 08:15 PM
Definitely have them replace the carpet/padding. You will never be able to get rid of the mold and the smell without doing it. My dealer replaced the carpet twice and did a very good job with the interior. If they damage anything simply point it out and they will replace it.

Thanks for the advise, guess I'll be keeping my appointment and go forward with the carpet & pad change. Ill keep you posted how things go after the fix on the 23rd. I cant believe you had to go through this twice, were the leaks from the TSB under the passenger kick panel. Things arent looking good if the leak cant be fixed the first time.
Another thing I need to tell them about is a paint peel on the rear bumper right at the top where it meets the side panel. Stupid me I tried touching it up with the chip paint. I did not know others were also having this problem. I have a real bad color match on the door handles along with the bumpers. I wont try bitching about the color but the peel will be noted when I drop it off.

Thanks again for the help
Lucky ridge

RidgeLI
02-14-2006, 12:35 PM
For my Rigeline colleagues in the Northeast......be sure to check your front passeneger rug and underneath the carpet/pad once the thaw starts from the snow and the coming rain this week to check for leaks....

RidgeLI

Rocker
02-14-2006, 01:10 PM
I will be checking mine. Rain this friday. I hope the dealer's work will be good after 2 times.

Luckyridgeman
02-23-2006, 06:35 PM
I would go for complete carpet/pad replacement.

From what I have read the pad is thick, very absorbent and holds a lot of water.

To dry it out adequately you would probably have to remove the carpet anyway and wet/vac the pad and let it dry out completly before re-instlling the carpet.

Just my opinion. Seems like mold/mildew would start quickly if not dried out immediately.

Brought my ridge to the dealer today for the follow up appointment to have the carpet and pad replaced. Got a call from them during the day asking if they could keep it over night. They were concerned about letting the floor realy dry out after removing the old one. Sounds like the smart thing to do, making sure the floor dryes completly overnight in the heated garage. Guess some dealer's try their best doing the job right. I wonder how many others out their have this problem and dont even know it cause my carpet seemed dry, but that pad must be like a giant sponge for them wanting the floor to dry overnight before the new install.

JOZ RIDG
03-07-2006, 02:26 PM
I took the RL to dealer this morning to have the right front leak, A-pillar TSB 05-045 done.

I am leaving for Oregon Thursday and friends say it has been raining hard everywhere I am going in Oregon and MORE to come
Therefore, I chickened out and asked the dealer to do the TSB even though I do not consider the TSB to be the proper fix.

The dealer said they have not done the TSB yet on other Ridgelines but did not object to my request even though I may not have the right front leak problem.

I explained some of the problems ROC owners have had with carpet replacements and my VIN # falls within the 500001 thru 521114 TSB range.

I said, "why wait to see if it leaks and have to change the pad and carpets later, if I do have the leak."
"It should be more cost effective to do the TSB than to replace the carpets.'

He agreed 100% and said no problem.

Hopefully everything will work out and I donít have the leak.
.................................................. .................................................. .................................................. .................................................. ...

Now Iím told I may need snow chains to get up through Redding, Shasta, and Mt. Ashland and over the Siskiyou Mountains.
I canít find snow chains anywhere. I called every auto store in So Calif. Even Wallmart wonít have them again until next fall - sold out.

No one has snow chains for P245/65/R17 tire size. They say they are special order, costly and cannot get them in time.
Owners manual on page 259 recommends ďPremium Cobra Cable Chain #1046P with accessory adjustersĒ -- even more costly.

I have to admit I know nothing about snow chains or their use, having never used them before.

Guess I will try to purchase some along the way near the problem areas and hopefully wonít need them. Northern friends tell me Les Schwab Tires should have them.

Last half of this post should probably be on another thread, but Iím running out of time. Havenít even started packing yet. :(

Dealer just called, Ridgeline is ready to pick up. :D

LeXRidge
03-12-2006, 03:46 PM
Well, after 8 months, and a hard rain while driving last night led to my discovery this morning of about 2 inches of water under the rear seats.

I don't know where the leak is yet, but the truck was parked facing up a hill at about a 20 degree incline, which is probably why all the water has collected under the rear seats. I've been towel drying the carpet about once per hour as it seems to continue to collect there.

What a bummer!!!!!!!!

Rocker
03-12-2006, 04:15 PM
Once I got my leak and the carpet got wet it took a long time to dry out. It's like a sponge. Press down and more water shows. I used towels and a hair dyer and left the mat off for 2 weeks and kept giving it the "press test". Still waiting for a good rain to see if the dealer did the fix right.

P&J Ridge
03-12-2006, 08:37 PM
ROCers,

24,007 miles and 2 weeks from 12 months of saying, "wow, how did I get so lucky to have a March 05 build and not have that problem", I discovered that the smell from the back seat was not the forgotten fruit loops, cheerios, or raspberry slushie that found its way across the backseat, it was damp rear passenger and front passenger carpets. This is probably the same leak(s) as everyone elses, so I am looking for some advice.

First: What do I ask them to fix. Sounds kind of obvious, but I do not know where the leak is coming from. TSBs that are posted only? Should I have the dealer investigate and find the problem. What do I need to do to accurately describe the problem?

Second: How much lost time should I expect to get this fixed.

Third: What should I expect as far as "compensation"? A loaner?

Any other advice on how to get this fixed right the first time would be appreciated.

LeXRidge
03-12-2006, 09:43 PM
My main concern would be after 12 months of dampness/moisture, what about rust from the inside? I'm a bit concerned about this myself. I just noticed the problem today after 8 months of ownership (april build date), but it doesnt mean it has not been there for a while! It does not take long for rust to set in!

Rocker
03-13-2006, 07:12 AM
I bought mine March last year and the leak didn't show or at least was not noticed until January of this year when the inside windows were steamed. My dealer took 2 visits to fix it. The first time they performed the TSB for the A piller leak but 2 days later it rained and carpet was wet again. I brought it back and they said it was their error and they had not done the fix right and kept it for 2 days to be sure everything was sealed. No loaner was offered, but I didn't ask either.

NKyRidge
03-14-2006, 08:39 PM
Well, I just checked my 2 week old, sept 05 build. Carpet is dry in all 4 corners, under seats. so its been at the dealer for months as you can tell by the bulild and in the rain a fair amount of times. Monday I was out at lunch and it was in a down pour for a good hr before that.. and rained the entire hour I was out. SOOO, crossing fingers.. no leaks - ever...

stinger
03-14-2006, 09:20 PM
same here, I check it after every good rain and after every touchless car wash. even checked under the carpet as far as my hand can go. still dry. keeping my fingers crossed;) but nervous:(

KG4BCN
03-20-2006, 10:39 AM
Dropped of my Ridgeline this morning at 7:30 to get them to plug up the leak that has been getting my right rear carpet damp. Lucky for me that I keep my Ridgeline in a garage at home and in a parking garage when I'm at work. It also doesn't hurt that it's been pretty dry around here since I bought it. I found the leak after washing it myself and put towels down as soon as I noticed it was leaking.
Keeping my fingers crossed in Tampa.

crashmw
03-28-2006, 11:04 PM
Here in the bay area, I found my truck with a leak after the recent rains.
Truck was parked in my driveway pointing uphill (angle maybe 10-20 degrees).
Was loading my dirtbike and loading my gear into the back seat, the carpet was soaked through, and I had to remove my subwoofer box (MDF) as it was wet and soaked in to about an inch.
Still went riding and did not search for location of leak, but probably would not have found anything as it was Sunday, and had not rained since late Friday nite.
I have asked that the wife take the truck in...will see what happens.

I do not have the same positive experiences with dealers in the past that most on this forum have expressed, so my expectations are low. The good news is that this is a lease...

-MW

LeXRidge
04-11-2006, 07:51 PM
Well, after 8 months, and a hard rain while driving last night led to my discovery this morning of about 2 inches of water under the rear seats.

Update: As of today (4/11/06), Honda replaced my carpet. Myself and my wife both could smell the mildew starting to set in, after they had "dried" it to damp. When I picked it up, I ask them how much mildew the old carpet had on it, and they said none. I wanted to inspect it myself, but they already had it boxed up. Oh well, it's been replaced and I'm happy now.

WhiteRidge
04-11-2006, 09:43 PM
Well...the dealer fixed my water leak on right rear compartment. I took it in with pictures of the water leaking between the plastic pieces on the inside of the rear cabin -- leaking water down to the base of the seatbelt slot and onto the carpet where a roll of papertowels was left and showed signs of soaking up the carpet. While it was at the dealers, I had them check a clunking sound coming from the driver's seat on acceleration and off-roading along with a CD player that skipped for the first 3-5 minutes each time (as if it had to warm up). Here is what happened. Honda sent a factory rep out to verify that the weld inside the "spoiler" section on the top of the cabin (right above the rear window that extends the width of the truck) was in fact cracked -- enough to put the head of a writing pen through it. THis is not a body weld but simply a weld that holds a bolt up to put another piece on (that is how us girls understand shop talk). So the factory rep brought out a special sealant that is suppose to be stronger to fix it. While they were checking it out, it seems that the clunking noise from the seat is a safety issue where the motor broke a piece off and now I have an entirely new seat base and motor (along with a rear right side door panel since they scratch the heck out of it trying to get the seat out). And, finally, Honda Clarion sent a factory rep out because they couldn't believe that their CD player was skipping -- upon verification, I have a new CD player too. So....my advice, take pictures of the leak while the water is running down and give them to the tech so they can trace it. I haven't had the problems that the TSB addresses but my VIN is outside that range and I did have the problem with the leak in the right rear and onto the floor (they pulled my carpet and the water never made it past the first layer of padding). Hopefully, things get better from here on out -- I love my truck and missed it every single day it was in the shop!

outtaline
04-11-2006, 09:51 PM
What was the build date on your truck? My cd player skips when I play cd's that are recorded from the computer. My 2005 ex with Navi does not have a problem with any cd's. Hmmmm

WhiteRidge
04-11-2006, 10:10 PM
How do I find the build date? I know the last part of the VIN is 537336.

outtaline
04-11-2006, 10:16 PM
Look on the door opening on the drivers side. It will be the month / year example 03/06

WhiteRidge
04-11-2006, 10:27 PM
The top right corner says 8/05. I thought the skipping was coming from burned copies as well, so I loaded the thing with 3 originals and 3 burned and it did it on all of them. It was really the weirdest thing because it skipped for the first 3-5 minutes then it was just fine -- even off road driving -- it really was like it had to warm up. At least when they replaced it, I didn't have to reset any of the navi stuff...just the radio stations.

outtaline
04-11-2006, 10:30 PM
I slowed the burn speed down from 48 to 24 and it seemed to eliminate the skip so far. I am going home from work in 30 minutes and get some sleep. Will try more cd's tomorrow. Massive rain here the past 3 days and dry as a bone inside the truck so far. I wonder if Honda drilled the a-pillars at the factory since mine is a 03/06 build?????????

hurleyint04
04-12-2006, 12:42 AM
where exactly should i look to see if i have the leak? in the front passenger? or the rear seats?

outtaline
04-12-2006, 07:58 AM
Both places as it can come in in a few locations. Seems the truck parked facing up on a hill makes it worse....

bigred1
04-12-2006, 08:01 AM
May be a good thing that i have not purchased yet. That way i'll have the newer build.....i take it that it is fixed now?:confused:

outtaline
04-12-2006, 09:52 AM
Seems to be with the later dates the problem is corrected. I am keeping my fingers crossed as mine is an 03/06uild and has been dry in the torrential rains we had this week....

cdepuydt
04-12-2006, 11:58 AM
Mine has a build date of 09/05 and I have not had any leakage problems.

tricycleone
04-12-2006, 01:14 PM
There is now a TSB for the right rear pillar. Took my Ridge in today for the water leak and they had the TSB attached to my work order. Didn't get the number. They also had the TSB on the door latches.

Feetloaf
04-12-2006, 01:40 PM
Also brought mine in this morning for front A leak fix. Door handle recall popped up but nothing about the rear C leak. I told them where it was and they should be pro-active and fix it now even if rear carpet is dry,as opposed to reactive when it does eventually leak and they have to replace the carpet a second time. I hate being a pessimist, but I just know this will not be a one time fix for me. ARGGGGGGGGHH!!!!

Feetloaf
04-12-2006, 01:56 PM
There is now a TSB for the right rear pillar. Took my Ridge in today for the water leak and they had the TSB attached to my work order. Didn't get the number. They also had the TSB on the door latches.

Honda put it out yesterday[4/11/06] TSB # 06-016. Anyone for a swim? The water is fine!

stinger
04-12-2006, 10:03 PM
Took my RL in for scheduled type B service last week(dealer #3), told them about the creaky steering wheel and check for water leak, steering wheel fixed and NO sign of leak, they said they also checked with my VIN and it doesn't fall under the leaky ones.
technician did a meticulous job, no dings and scratches (unlike the last yahoos) they even washed my truck. hope this remains the same in future.

midnightmadman
10-12-2009, 09:47 AM
Can someone tell me how to find out if the truck has this problem or not, is there a number I can find on the truck? Also, how do I know if the repair has been done already?
I just bought it used from a Honda dealer. I complained that it smelled a little moldy when I bought it, and they said it was because it was sitting for a while.
Thanks!

gfreek
10-24-2009, 06:38 AM
Well my 08 had a water leak drivers side pillar, dealer had a sub contractor come in and repair it. So I don't believe it's only the early production models. Paranoid, I check the floor constantly !!