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Old 01-03-2013, 03:55 PM   #1
JSCarroll
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Odd Parts Counter Questions

I stopped by the Honda dealer today for a gallon of VTM4 fluid and crush washers. First question....Pilot? Nope, Ridgeline. (Does it matter?) Next, is it a 4WD? (Aren't all Ridgelines 4WD?) Isn't that what VTM4 fluid is for? 4WD's? Just thought those were some humorous, uneeded questions. Know your products...
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Old 01-03-2013, 06:34 PM   #2
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Re: Odd Parts Counter Questions

Wow.

By any chance did you ask them about fluid for the transfer assembly? Wonder what they would give you for that? (hint, the Pilot 4wd/AWD from 2003-2005 had the TA integral with the tranny and it used Z1 for lube... but from 2006 and on, it is separate and uses hypoid gear oil).
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Old 01-03-2013, 09:47 PM   #3
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Re: Odd Parts Counter Questions

Speedlever: I walked up to the counter and said I needed a gallon bottle of VTM4 fluid. By the way he also asked whether I had an RTS or RTX.....
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Old 01-04-2013, 05:34 AM   #4
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Re: Odd Parts Counter Questions

Puzzling. The questions have no bearing on the fluid needed. Or maybe she/he was just being conversational.
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Old 01-04-2013, 11:37 AM   #5
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Re: Odd Parts Counter Questions

They're supposed to log the maintenance parts sold for informational feedback upstream. Can't explain the AWD question.

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Old 01-04-2013, 12:51 PM   #6
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Re: Odd Parts Counter Questions

Well, they can't see too far upstream when they have their heads buried somewhere else.
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Old 01-04-2013, 03:25 PM   #7
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Re: Odd Parts Counter Questions

Should have asked them for a bottle of brake light fluid, a set of muffler bearings, and see if they had any deals going on piston return springs.
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Old 01-04-2013, 09:58 PM   #8
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Re: Odd Parts Counter Questions

This parts counter was it at a esclusive Honda dealer (that's all they sell are Honda) or at a multi-vehicle dealer? (sells other makes new as well)
I've noticed the guys that sell just Honda's have limited questions and wrong parts issues than the other kind of dealer. MTC
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Old 01-05-2013, 12:38 AM   #9
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I suspect they are just filling in data on a computer screen, as these are the same questions I've seen on many pages. I just bought a plastic cap that goes over the screw at the end of the plastic trim on the sides of the bed. Although the caps are not side dependent, they needed to know if it was for the passenger side or drivers side. This was at a Honda exclusive dealership.

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Old 01-05-2013, 05:43 AM   #10
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Re: Odd Parts Counter Questions

Quote:
Originally Posted by PhotoMaster View Post
I suspect they are just filling in data on a computer screen, as these are the same questions I've seen on many pages. I just bought a plastic cap that goes over the screw at the end of the plastic trim on the sides of the bed. Although the caps are not side dependent, they needed to know if it was for the passenger side or drivers side. This was at a Honda exclusive dealership.

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That's about how all parts departments and store run. You would be surprised at home many parts counter workers really know anything about cars.
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