Odd Parts Counter Questions

JSCarroll · 01-03-2013, 03:55 PM

I stopped by the Honda dealer today for a gallon of VTM4 fluid and crush washers. First question....Pilot? Nope, Ridgeline. (Does it matter?) Next, is it a 4WD? (Aren't all Ridgelines 4WD?) Isn't that what VTM4 fluid is for? 4WD's? Just thought those were some humorous, uneeded questions. Know your products...

speedlever · 01-03-2013, 06:34 PM

Wow.

By any chance did you ask them about fluid for the transfer assembly? Wonder what they would give you for that? (hint, the Pilot 4wd/AWD from 2003-2005 had the TA integral with the tranny and it used Z1 for lube... but from 2006 and on, it is separate and uses hypoid gear oil).

JSCarroll · 01-03-2013, 09:47 PM

Speedlever: I walked up to the counter and said I needed a gallon bottle of VTM4 fluid. By the way he also asked whether I had an RTS or RTX.....

speedlever · 01-04-2013, 05:34 AM

Puzzling. The questions have no bearing on the fluid needed. Or maybe she/he was just being conversational.

kevin_stevens · 01-04-2013, 11:37 AM

They're supposed to log the maintenance parts sold for informational feedback upstream. Can't explain the AWD question.

KeS

rollinhonda · 01-04-2013, 12:51 PM

Well, they can't see too far upstream when they have their heads buried somewhere else.

cdepuydt · 01-04-2013, 03:25 PM

Should have asked them for a bottle of brake light fluid, a set of muffler bearings, and see if they had any deals going on piston return springs.

Oddjob · 01-04-2013, 09:58 PM

This parts counter was it at a esclusive Honda dealer (that's all they sell are Honda) or at a multi-vehicle dealer? (sells other makes new as well)
I've noticed the guys that sell just Honda's have limited questions and wrong parts issues than the other kind of dealer. MTC

PhotoMaster · 01-05-2013, 12:38 AM

I suspect they are just filling in data on a computer screen, as these are the same questions I've seen on many pages. I just bought a plastic cap that goes over the screw at the end of the plastic trim on the sides of the bed. Although the caps are not side dependent, they needed to know if it was for the passenger side or drivers side. This was at a Honda exclusive dealership.

Sent from my SPH-D710 using AutoGuide.Com Free App

Ourfarm09 · 01-05-2013, 05:43 AM

Quote:

Originally Posted by PhotoMaster

I suspect they are just filling in data on a computer screen, as these are the same questions I've seen on many pages. I just bought a plastic cap that goes over the screw at the end of the plastic trim on the sides of the bed. Although the caps are not side dependent, they needed to know if it was for the passenger side or drivers side. This was at a Honda exclusive dealership.

Sent from my SPH-D710 using AutoGuide.Com Free App

That's about how all parts departments and store run. You would be surprised at home many parts counter workers really know anything about cars.

01-03-2013, 03:55 PM	#1
JSCarroll ROC Rank: Freshman 2007 RTX Billet Silver / Gray Join Date: Aug 2007 Location: Anaheim, CA Posts: 26	Odd Parts Counter Questions I stopped by the Honda dealer today for a gallon of VTM4 fluid and crush washers. First question....Pilot? Nope, Ridgeline. (Does it matter?) Next, is it a 4WD? (Aren't all Ridgelines 4WD?) Isn't that what VTM4 fluid is for? 4WD's? Just thought those were some humorous, uneeded questions. Know your products... __________________ JSCarroll 2007 Silver RTX 2006 Accord V-6

01-03-2013, 06:34 PM	#2
speedlever Moderator 2008 RTS Billet Silver Metallic Join Date: Oct 2005 Location: High Point, NC Posts: 14,095	Re: Odd Parts Counter Questions Wow. By any chance did you ask them about fluid for the transfer assembly? Wonder what they would give you for that? (hint, the Pilot 4wd/AWD from 2003-2005 had the TA integral with the tranny and it used Z1 for lube... but from 2006 and on, it is separate and uses hypoid gear oil). __________________ 2008 Ridgeline RTS in BSM 2006 Pilot EXL-RES in BSM

01-03-2013, 09:47 PM	#3
JSCarroll ROC Rank: Freshman 2007 RTX Billet Silver / Gray Join Date: Aug 2007 Location: Anaheim, CA Posts: 26	Re: Odd Parts Counter Questions Speedlever: I walked up to the counter and said I needed a gallon bottle of VTM4 fluid. By the way he also asked whether I had an RTS or RTX..... __________________ JSCarroll 2007 Silver RTX 2006 Accord V-6

01-04-2013, 05:34 AM	#4
speedlever Moderator 2008 RTS Billet Silver Metallic Join Date: Oct 2005 Location: High Point, NC Posts: 14,095	Re: Odd Parts Counter Questions Puzzling. The questions have no bearing on the fluid needed. Or maybe she/he was just being conversational. __________________ 2008 Ridgeline RTS in BSM 2006 Pilot EXL-RES in BSM

01-04-2013, 11:37 AM	#5
kevin_stevens ROC Rank: 1k Comma Club 2008 RTS Nimbus Gray Metallic Join Date: May 2011 Location: I'm right here! Posts: 1,056	Re: Odd Parts Counter Questions They're supposed to log the maintenance parts sold for informational feedback upstream. Can't explain the AWD question. KeS

01-04-2013, 12:51 PM	#6
rollinhonda ROC Rank: 7k Comma Club 2010 RTL Dark Cherry Pearl Join Date: Mar 2010 Location: Fresno-Clovis, CA Posts: 7,550	Re: Odd Parts Counter Questions Well, they can't see too far upstream when they have their heads buried somewhere else. __________________ Home of the Free, because of the Brave!

01-04-2013, 03:25 PM	#7
cdepuydt ROC Rank: 5k Comma Club 2006 RTL Billet Silver / Gray Join Date: Nov 2005 Location: 70 Square Miles Surrounded by Reality Posts: 5,553	Re: Odd Parts Counter Questions Should have asked them for a bottle of brake light fluid, a set of muffler bearings, and see if they had any deals going on piston return springs. __________________ Golf and Sex - Two things you don't have to be good at to enjoy. RTL w/Nav and Sunroof, Running boards, Bug deflector, Retrax Tonneau Cover, OEM Hitch, Auto-Dimming Rear View Mirror, Weathertech Floor Mats, OEM Foglights w/Painted Bezels, OEM Side Door Protectors, '10 Pilot Touring Wheels, Kumho Road Venture KL61 Tires (New in Oct. 2012.), and Figs Hood Prop Kit.

01-04-2013, 09:58 PM	#8
Oddjob ROC Rank: 1k Comma Club 2009 RTL Bali Blue Pearl Join Date: Nov 2005 Location: Edgewater, FL Posts: 1,079	Re: Odd Parts Counter Questions This parts counter was it at a esclusive Honda dealer (that's all they sell are Honda) or at a multi-vehicle dealer? (sells other makes new as well) I've noticed the guys that sell just Honda's have limited questions and wrong parts issues than the other kind of dealer. MTC __________________ 2006 & 09 RTL w/o Nav. Motto: "Be not drunk with wine." EPH5:18 As I spent 10years in a BATU. RETIRED March 2011

01-05-2013, 12:38 AM	#9
PhotoMaster ROC Rank: Sophomore 2008 RTS Billet Silver Metallic Join Date: Oct 2012 Location: The "Real" Jersey Shore Posts: 195	I suspect they are just filling in data on a computer screen, as these are the same questions I've seen on many pages. I just bought a plastic cap that goes over the screw at the end of the plastic trim on the sides of the bed. Although the caps are not side dependent, they needed to know if it was for the passenger side or drivers side. This was at a Honda exclusive dealership. Sent from my SPH-D710 using AutoGuide.Com Free App

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