Related story from when I had my VW. Dropped it off for an oil change with a six-pack of Mobil-1 in the passenger floorboard, and instructions to use it.
Got the car back with the oil still there. Had to send it back again to be redone.
That dealer was such a disaster. Bad sales department. Bad service department. And a parts department that once said to me: "Yeah, but we'd have to order it."
Chip H.
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