2017-2020 broken tailgate harness causes backup camera failure

wjfyfe said:

Has anybody yet received notice to take their Ridgeline in to replace the harness?
Bill

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Yes, but the notice said that due to supply chain issues, they are requesting that only people with no display take their vehicles to the dealer for repair. All others will receive another notice in the near future when they should take theirs in.

I got one - it will only be replaced if it isn't working - I self fixed mine a while back - no problems

I have 2019 and the harness is damaged but backup camera works fine. I took it to the Stealer, they inspected it and ordered the harness two days ago. Now the waiting game starts. No idea when they will receive the part.

2018 and harness is toast i repaired it myself hoping this doesnt exclude me from the recall.

Curious to know how long others have waited to get this recall completed. I had an initial appointment with my local dealer on February 14th to verify my camera wasn't working. They told me it would take around 3 weeks for the parts to come in. I called about a week ago and they are still not in. I know there are supply chain issues, but wondering if anyone has gotten this fixed under the recall yet? Should I just be patient or take it to another dealer?

If one dealer can't get the part, another dealer won't be able to, either.

Has anyone had issues with their back-up camera on a 2020 Ridgeline? Mine went out and I'm now battling the dealer on the extended warranty to fix it. Any suggestions?

Did you read the title of this thread?

Solo said:

Did you read the title of this thread?

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Sure did! 🤨 The recall doesn't include the 2020 models.

DFamily said:

Has anyone had issues with their back-up camera on a 2020 Ridgeline? Mine went out and I'm now battling the dealer on the extended warranty to fix it. Any suggestions?

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There have been relatively few reports of wiring harness failure on 2020 models, but more than zero. The recall only applies to 2017-2019 models, so you're on your own unless Honda agrees to cover the repair under goodwill, which is unlikely, but possible.

zroger73 said:

There have been relatively few reports of wiring harness failure on 2020 models, but more than zero. The recall only applies to 2017-2019 models, so you're on your own unless Honda agrees to cover the repair under goodwill, which is unlikely, but possible.

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Thanks for the info. We are currently having it repaired, so I hope this will last longer than the first. We love Honda vehicles, however, it's concerning regarding the recalls/service notices that have been coming in as of late.

Another way to look at all these recalls and TSBs is at least they are acknowledging the issues and offering solutions instead of ignoring your safety or leaving you to figure out a solution on your own.

zroger73 said:

Another way to look at all these recalls and TSBs is at least they are acknowledging the issues and offering solutions instead of ignoring your safety or leaving you to figure out a solution on your own.

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Very valid point! 👍

So ironically enough, I got a cold call from my dealer a few weeks back to schedule this recall repair. I told them that the recall said that if my camera was working that I should not have it done yet. The girl on the other end was clearly just told to call people that had been there to schedule it and was pretty persistent to schedule it. I initially did schedule to get it fixed. A couple days layer the same dealer got in the part I needed for the Odyssey that we had been waiting for, so I cancelled the RL appt and scheduled the van instead. Weekends are when I can get a vehicle there and time on the weekends is usually hard to come by so I haven't rescheduled the truck. Frankly, I would have felt a little guilty getting mine done if there are others out there whose cameras are not working.

The title of this forum is 2017 - 2020 back up camera failure on the ridgeline, I have a 2020 and my camera has stopped working. But since my vehicle has over 36000 miles I have been told by Honda and the dealer they can not fix it because the recall is for 2017 - 2019 Ridgelines. One would think that they could see that this is still a problem in the 2020’s and include them in the recall. No too pleased with response from Honda

WHK38 said:

I have a 2020 and my camera has stopped working. But since my vehicle has over 36000 miles I have been told by Honda and the dealer they can not fix it because the recall is for 2017 - 2019 Ridgelines. One would think that they could see that this is still a problem in the 2020’s and include them in the recall. No too pleased with response from Honda

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Hee hee, all to funny! We with the Ridgelines covered under the recall are still patiently waiting to get our harnesses replaced while those with Ridgelines outside of the recall are currently doing most of the complaining? Sheesh!
Bill

WHK38 said:

The title of this forum is 2017 - 2020 back up camera failure on the ridgeline, I have a 2020 and my camera has stopped working. But since my vehicle has over 36000 miles I have been told by Honda and the dealer they can not fix it because the recall is for 2017 - 2019 Ridgelines. One would think that they could see that this is still a problem in the 2020’s and include them in the recall. No too pleased with response from Honda

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Are you sure your issue is the same as the issue in the recall? Have you inspected your wiring? Sorry if you already stated that.

WHK38 said:

The title of this forum is 2017 - 2020 back up camera failure on the ridgeline, I have a 2020 and my camera has stopped working. But since my vehicle has over 36000 miles I have been told by Honda and the dealer they can not fix it because the recall is for 2017 - 2019 Ridgelines. One would think that they could see that this is still a problem in the 2020’s and include them in the recall. No too pleased with response from Honda

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I feel your pain . . . I just had my 2020 camera replaced yesterday. I, too, was over the 36,000 miles but luckily had purchased an extended warranty. The extended warranty required that I pay a $200 deductible. I asked what the cost would be without the extended warranty and was told @ $475.

DFamily said:

I feel your pain . . . I just had my 2020 camera replaced yesterday. I, too, was over the 36,000 miles but luckily had purchased an extended warranty. The extended warranty required that I pay a $200 deductible. I asked what the cost would be without the extended warranty and was told @ $475.

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So, apparently like DThughes made reference, we are confusing two entirely different issues here where the recall concerns replacement of the harness, and this poster's issue was strictly with the camera, unrelated to the harness?
Bill

wjfyfe said:

So, apparently like DThughes made reference, we are confusing two entirely different issues here where the recall concerns replacement of the harness, and this poster's issue was strictly with the camera, unrelated to the harness?
Bill

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Sorry for the confusion -- the replacement of the harness occurred yesterday, so it's the same issue as the recall. The service advisor at the dealership stated that they were surprised that when Honda issued the recall that it didn't include the 2020 model.