No they told him correctly. If you haven't serviced the tranny on a older vehicle or don't know the history rule of thumb you leave it as is. If you service it and put in fresh oil that could make things worse. Happened to me on my 2006 Tundra. Bought it used with 100k miles. Heard both sides that it should be fine and just leave it. I serviced the tranny then a few weeks later ran into issues.
Uhhh, 38.5k and 100k are significantly different, he’s a whole 8.5k over due, 6.5k early, but whatever dealership is saying not to service the transmission is idiots. Honda 6spd, closely related to the Honda 5spd loves fresh fluids. YMMV
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