I purchased a manual lock from swishman (aka Brian) earlier this week. So far, I've received two emails from him giving me an update on the order status. Yesterday's message was a shipping notice that included a tracking number. I would say that communication is not a problem. I think he is more than aware that squeaky wheels on this board would spread the word pretty darned quickly if he didn't give first class service. As far as I'm concerned he does and I highly recommend him.