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So I bought a 2019 Ridgeline RTL, and so far perfect. Great little truck, fits my needs exactly and performs as advertised. Got a “B12” dash indicator @ 31K miles & took it to dealer for required service. Told the service advisor to perform the recommended B12 maintenance package per Honda and apply any online service discounts. He gave me a somewhat crazy estimate, said discounts would be applied later. I should have questioned him then, but was in a hurry and the dealership has treated me fairly in the past. Bottom line: My 2019 Ridgeline RTL with 31K miles apparently needed $444.82 worth of maintenance! Oil change, filter, “extended life MOA, brake service (with kit), replace engine air filter and cabin HEPA filter, install “Frigi Fresh Evaporative System Cleaner and Deordorizer”, Multi-Point Inspection (n/c), Hazardous Waste Disposal fee. Any comments? Thank you.
 

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Well, I am sure Honda doesn't recommend evap deodorizer as a regular service item. Sounds to me like they gave you the dealer maintenance package, and not the Honda recommended services only.

I think most dealers will try to pull this crap. I learned a while back to tell them specifically what service I want and get the price on each thing.

Many years ago I asked for the 90K maintenance book service on my 2000 Tundra. They quoted me like $800 something for it and I knew it was going to be pricey because of the timing belt, but I thought it wasn't horrible so I left my truck. Then they called me and asked if I wanted to go ahead and do the water pump since it would save a lot of labor cost if I needed it later and after finding out the labor price difference I said sure go ahead. Then when I went to pick up my truck they wanted like $1600. I was pretty upset and finally spoke to the GM. He said that I bought their maintenance package which didn't include the timing belt. I said that's not what I asked for and he wasn't giving at all. I finally accepted a discount coupon they could apply and paid and left never to return. His words to me that I will never forget which will keep me from ever going back to that dealership were, "you should have known what you were buying". Like somehow asking for the book service and getting a price quoted to me was me not doing my part or something. What a jerk.

For a couple hundred bucks I didn't want to deal with it any more, but I didn't buy my next truck there. If anyone asks I always tell them to avoid that dealership too. And who knows, that was so many years ago they could be great now. But I will never know any different. 🤣
 

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Oil and Filter should cost ~$40. My dealer will do tire rotations at same time for free. Engine and cabin air filter are ~$30 each and simple to change yourself.

No idea why he was doing a brake service (other than trying to make some money).
 

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My first time with a B12 Maintenance light. 2019 RL AWD with 28,000 miles. Going to do it myself. Ordered these parts from Rock Auto
Wix brand Carbon Cabin Filter $13.12
WIX synthetic Oil Filter $6.74
Wix brand Vehicle Air Filter $10.56

Have the Kirkland brand 0-20 5 QT oil bought on sale last year @ $21./bottle.
The Fumoto Valve makes draining the old oil sooooo easy (and clean)!
 

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2019 RTL-E (white on beige) in central Texas
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Just FYI, the 'key' to G2 MM codes / Honda recommended service items is in your Owner's Manual or the attached to print and take to the dealer. It's up to us to ensure the dealer sticks to only that list if that's our preference (give 'em the list and note it in writing on the work-authorization form when you sign - takes 3 seconds):

"Authorization for Honda recommended B12 service items ONLY - see attached."

A dealer's 'default' "xx,xxx miles service" invariably includes more. More revenue, that is :mad:.
 

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Got a “B12” dash indicator @ 31K miles & took it to dealer for required service.
Bottom line: My 2019 Ridgeline RTL with 31K miles apparently needed $444.82 worth of maintenance! Oil change, filter, “extended life MOA, brake service (with kit), replace engine air filter and cabin HEPA filter, install “Frigi Fresh Evaporative System Cleaner and Deordorizer”, Multi-Point Inspection (n/c), Hazardous Waste Disposal fee. Any comments? Thank you.
These same stories of people getting ripped off by dealerships are continually posted here on a regular basis.
For anyone blindly dropping their vehicle off at a dealership for routine maintenance, this is EXACTLY what you should expect every time.
They are going to overcharge you AND perform unnecessary services.

I don't understand why in the hell people bring their vehicles to the dealer for regular maintenance.
Also, why not spend 2 minutes reviewing the owners manual to understand exactly what is needed for a B12 service.
 

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2020 RTL-E
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B12 - Everytime I see the title of this thread, I half expect it to be about vitamins.

The only thing I would add to this is that even the most mechanically challenged folks can change the air filters which dealers love to seriously over charge for.

Oh, it looks like you need a new air filter, please bend over, and here's some grit while you're at it.
 

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There is nothing wrong with consumers taking their vehicles to the dealer for service, because there are a multitude of reasons why they choose to do so (health, age, no tools, no garage space, not enough time, too messy, etc). The problem comes in, when they go in uninformed as mentioned by @CentexG2, and they can't say "no" to the service advisor.

I agree with @bluegrass, the preferred method is to do it yourself, but some owners are better off taking it in.
 

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I agree with Sparkland completely.

My axe to grind is over charging for work that takes 5 minutes to do. Everyone needs to make a living, and a mechanic and owner deserve to get paid for their time and knowledge, but when they charge triple digits to replace a $10 part that takes a few minutes or convince you of work that doesn't need to be done, it hurts everyone. The customer gets screwed and the dealer/garage loses credibility, which leads to a complete lack of trust across the board.

Just my 2 cents, waiting on change.
 

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There is nothing wrong with consumers taking their vehicles to the dealer for service, because there are a multitude of reasons why they choose to do so
I agree with @bluegrass, the preferred method is to do it yourself, but some owners are better off taking it in.
Dealerships are not the only option for those who don't want to do the work themselves.
I would HIGHLY recommend finding a non-dealership shop/mechanic to perform routine service on your vehicle.
There is absolutely no need to ever bring your vehicle to the dealership for service, unless you are dealing with a recall or warranty repair.

Most of the technicians performing these routine services are low-skilled, entry-level workers.
They are not highly-trained, Honda-specialist, ASE certified master mechanics.
 

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I would HIGHLY recommend finding a non-dealership shop/mechanic to perform routine service on your vehicle.
There is absolutely no need to ever bring your vehicle to the dealership for service, unless you are dealing with a recall or warranty repair.
I agree with you, but finding a reputable, reliable independent shop is no easy task. I don't have one within 15 miles of my home and my Honda dealer is 2 miles away. I do my own maintenance for the most part.
 
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