ROC Founder, Admin
I'm not saying that ALL car dealers are bad, just 99% or so of them. I know nothing about the dealers you mention.Ultra-HOG said:Well, we all know that they are out there. The good, the bad and the ugly! I, too, have run into all of them. I do not think that it is fair to call ALL car salesmen and women liars - or worse. My experience with the Honda dealer that I deal with has been a pleasure. I believe that they are a traditonal dealership with salespeople on commission. Since I discovered them, on average, over the past five years I have purchased one Honda per year from them. They do all of the service as well. When I go to purchase a vehicle, I know what my trade is worth if I am trading. They know that they get to make one offer to me, accepted or rejected, there is no second offer and I do not try to haggle a lower price. If they tried a second offer or the key trick even once, I would never go back. They offer a reasonable discount on ordered accessories. I am fair and honest with them about what I know about the condition of my trade. I expect them to make a profit on our transaction as much as I expect them to be there when I go back for another vehicle or for service. Could I have purchased the vehicles at a lower price? Maybe yes, maybe not. Making a purchase of a vehicle is, at least to me, not only about the purchase price. They go out of their way to take care of customers that purchase vehicles from them. Our relationship is based on mutual respect and trust. They earned it by being honest and doing what they say they are going to do. They have earned several national awards from Honda for their exceptional performance.
Three other points:
1) From what I hear from friends and other customers in the showroom or on the street, I am not being treated in any special way or any differently than they have.
2) The dealerships name is Dix Honda in State College, Pennsylvania. My salesperson is Bill Elder.
3) I have absolutely nothing whatsoever to do with Dix Honda other than as any other very satisfied customer.
I have a good friend that owns a Ford dealership. He runs his business the same way as Dix Honda does and I could say many if the same things about him. He, too, is the exception to the generally perceived rule. The last vehicle that I purchased from him was a new Eddie Bauer Explorer. The vehicle turned out to be such and incredible piece of sh#! that it will be a long time before I consider another Ford product. He did everything that he could but it was so far out of his control the we both gave up and I sold it to a mechanic - real cheap - as-is. It was very well maintained, garage kept and no towing. It had two head gasket failures, one transmission failure, every piece of the AC system one at a time fail, body rust through in several locations multiple times while still under warranty, interior falling appart - I could go on and on. My problem was with how Ford handled the problems not in how the dealer handled them. Ford blew me off completely. They have received zero business from me since. Four out of four Explorers in our neighorhood had essentially the same problems.
Sorry about the rant - somebody hit a nerve again!