Complaint Department

2773 Views 3 Replies 3 Participants Last post by RTL44, Apr 27, 2005

Discussion Starter · Apr 26, 2005

A good place to start, as I was told today, to voice your opinion and get some sort of response back would be on Owners Link. It's where Honda will interact with you if you have a concern about their product. I intend to voice my concerns and if you haven't done so, you should as well. They need to know that we, their faithful Ridgeline buyers, owners, lovers of this product have questions and issues and we want something done about it. Maybe if we all get on there and start sending them the contents of these threads, it might get them to move a little faster. You never know until you try!!

By Phone
Monday through Friday, 6:00am to 5:00pm Pacific Standard time at the toll-free phone number (800) 999-1009

By Fax
(310) 783-3023

By Mail
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746

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Sparks

· #2 · Apr 26, 2005

I suggest that Honda is far more receptive to complaints than most, if not all, other car manufacturers. I have never had a problem with my other Honda vehicles in the past so I have not had any reason to call them. When I did have serious problems (head gaskets - twice, failed transmission, leaking AC, body rust-through, etc, etc) with my Ford Explorer, I called their complaint department. Four out of four Explorers in our neighborhood had the same head gasket and transmission failures. What a joke! If you have a problem with a Ford, expect to be told to 'go to Helen Waite'. I am still waiting...

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mayfielh

· #3 · Apr 26, 2005

I called today to file my issues. The gentleman that answered the phone made sure I told him everything that I wasn't 100% pleased with no matter how insignificant I thought it was. He gave me a case number and told me to call back with any other issues. He also told me that each case was reviewed by a case manager and engineer.

My 3 major issues have been the Interior Leak

, Wind Noise

, and Sensor Rod in the Tailgate (this one is fixed)

.

This is a good way to get the engineers scratching their collective heads to find the real repairs so the next guy/gal doesn't have to go through what we are.

Please call even if you think your issue is minor becuase enough of them may get them redesigning and releasing a TSB.

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RTL44

· #4 · Apr 27, 2005

Yes! And on behalf of all of us future RL owners, thank you for taking the time to do this. I think you guys deserve some sort of rebate for having to be the Guinea Pigs for the rest of us. I guess being the first on the block with the new toy sometimes has a high price tag.

-Bob

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