Defects - cracked paint & wheel gouge

2600 Views 8 Replies 7 Participants Last post by maybearidge, Mar 30, 2005

vertrkr

Discussion Starter · Mar 10, 2005

I found in my door jam there was an outward impact point and the paint is cracked and starting to peel. It seems someone from the factory saw it and circled it with a blue marker but forgot to fix it.

I also found a gouge in my wheel on the inside rim. It's about an inche long and 1/4" deep. I certainly didn't hit anything on the road so I guess they did it installing the tire. Not sure if it poses any danger but I sure don't like the looks of it.

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Fast600

· #2 · Mar 10, 2005

MAN that sucks! I'm hearing alotta things about this truck i am not liking. I think i will get one on the 2nd or 3rd batch when they work some of the kinks out. But all in all i still have a good impression of it .

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axhandler

· #3 · Mar 10, 2005

Wow...I can't believe that no one at the dealership caught the doorjam ding. It's even circled! They should have fixed that before delivery...

The wheel scratch on the inside is no big deal...but since it's brand new I'd probably bitch about it...warranty should cover it.

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Dktahg

· #4 · Mar 11, 2005

Man, that really blows. Brand new truck and you want everything perfect. The rest of us need to just go over our trucks when they come in with a fine tooth comb. Hope the dealership takes care of you for the headaches. I know it's all minor and such. But, for the amount of money all of us will be paying, you expect better. Well, I guess you aren't too bummed out, just for the fact you got yours and the rest of us poor souls are still waiting.

Congrats!(other than stated problems)

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laserfan

· #5 · Mar 12, 2005

Fast600 said:
MAN that sucks! I'm hearing alotta things about this truck i am not liking. I think i will get one on the 2nd or 3rd batch when they work some of the kinks out. But all in all i still have a good impression of it .

Oh, come on now. The wheel gouge is on the inside/underside of the truck (invisible!), and the door thing is easily repaired (I'm sure vertrkr will have his dealer fix it). No big deal.

If the truck doesn't have-or-do what you want (e.g. manual transmission) that's a fine reason not to like it, but these minor (or any major) manufacturing defects will I'm sure be handled by Honda to their customers' satisfaction. They have never messed-up a new vehicle introduction before (to my knowledge anyway).

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vertrkr

Discussion Starter · #6 · Mar 13, 2005

laserfan said:
Oh, come on now. The wheel gouge is on the inside/underside of the truck (invisible!), and the door thing is easily repaired (I'm sure vertrkr will have his dealer fix it). No big deal.
If the truck doesn't have-or-do what you want (e.g. manual transmission) that's a fine reason not to like it, but these minor (or any major) manufacturing defects will I'm sure be handled by Honda to their customers' satisfaction. They have never messed-up a new vehicle introduction before (to my knowledge anyway).

All go into the details at a later point in time but lets say Honda is taking good care of me. They are interested in the gouge as to how it got there in the first place and for corrosion concerns, my wheel will be replaced.

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zero

· #7 · Mar 13, 2005

That is good to hear that Honda is giving you good customer support.

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vertrkr

Discussion Starter · #8 · Mar 13, 2005

zero said:
That is good to hear that Honda is giving you good customer support.

You have no idea, I got forwarded up the chain of command pretty darn high. Soon as it's all done and if they agree it's ok I'll post all the details.

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maybearidge

· #9 · Mar 30, 2005

great! That's what you have to do-you paid a lot of money for your truck and deserve to have it right and then you can mess it up..

I wrote a letter to the CEO of Volvo about a dealer selling me a car that had been in an accident and I was never informed. It was a demo that the owner drove. I actually got a reply from the CEO (or his sidekick of course). But it did help me feel better.

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Defects - cracked paint & wheel gouge

vertrkr

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