[Spyder63]

Re: Touchscreen not working Ridgeline 2017

Just had this same failure two days ago Getting too common. Does yours start to boot and at about 4 seconds in with the the Honda logo on the screen it then goes black? One guy reported this on a FB group and they had to replace his whole unit. Took a week. Never in stock. I have 834 miles on mine, but 5 weeks old. If you have another dealer choice call them. Maybe you can see this Facebook video of the problem.

And I did everything you did. Also cannot get into developer/diagnostics screens either since the system never boots.

https://www.facebook.com/groups/2ndgenridgeline/?ref=bookmarks. <== Guess the link will not go directly to the video, so just scroll down the page a little.

 

[Spyder63]

Re: Touchscreen not working Ridgeline 2017

Yes exactly the same...Honda logo for 4 seconds and nothing after. Also the small display in the instruments panel do not show the compass window that it seems to be linked to the navigation system. 1 day new!!!!!! Unbelievable!

I also suspect the HVAC system is also slightly affected since there is a sunlight angle sensor on the dash that is tied to the GPS system coordinates. Also phone is useless as there is no phone connection since Bluetooth is not working. Pretty damn disappointing. I'm glad I do not have any trips planned and have other vehicles to use. Chrysler disappointed me way back in 1968 when a Barracuda I ordered turned out to be a bit of a lemon. I have never bought another Chrysler product since. (I know how to hold a grudge! :grin: ) This may be my first and last Honda 4 wheeler if this keeps up. Although I have enjoyed my Honda motorcycles over the years. :grin:

 

[Spyder63]

Nothing new to report. Could not get a service appointment until Wednesday (APR 12) for diagnosis. I did drive mine today and all other systems seem to be working normally. Will post info after I know more. It would be another Easter miracle if they have a replacement unit sitting in inventory and it has to be swapped out. :wink:

UPDATE: After a 2 hour wait at the local Stealership they did not tell me anything I did not already know.......need to replace the head unit. Another week of "no shoes, no shirt, no service" ;-) No radio, no BT, no phone, no GPS, no Hondalink, etc.

 

[Spyder63]

Re: Touchscreen not working Ridgeline 2017

One question, why in the hell is dealer closed for seven days.

Sebastian is in Uruguay and he answered that several days ago - "Honda Uruguay only official service in the country is closed all week due to Semana Santa Holiday." = Holy Week.

BTW, Uruguay is in South America. :laugh:

 

[Spyder63]

Re: Touchscreen not working Ridgeline 2017

There's a South America? Holy crap, when did that happen? :surprise:

Spent a lot of time on the short bus did ya? Here ya go - you're never to old to learn, right? >

In the Paleozoic and Early Mesozoic eras, South America and Africa were connected in a landmass called Gondwana, as part of the supercontinent Pangaea. In the Albian, around 110 Ma, South America and Africa began to diverge along the southern Mid-Atlantic Ridge, giving rise to a landmass of Antarctica and South America. During the late Eocene, around 35 Ma, Antarctica and South America separated and South America became a massive, biologically rich island-continent. During approximately 30 million years, the biodiversity of South America was isolated from the rest of the world, leading to evolution of species within the continent.

In the last million years since the Late Miocene, South America became connected with the continent of North America via the Panama Block that closed the marine Bolivar Trough, leading to the Great American Interchange, the interchange of biota from both continents.

The first species discovered to have made the northward migration was Pliometanastes, a fossil ground sloth species, roughly the size of a modern black bear. Several migrations to the Southern Hemisphere were undertaken by tougher, North American mammal carnivores; fewer species migrated in the opposite direction from south to north. The result of the intrusion of North American fauna was that hundreds of South American species became extinct in a relatively short time and that about 60% of present-day South American mammals have evolved from North American species.[3] However, some species were able to adapt and spread into North America. Apart from Pliometanastes, during the Irvingtonian stage of the mammal land stages, around 1.9 Ma, species as Pampatherium, a giant armadillo, ground sloth Megatherium, giant anteater Myrmecophaga, a Neogene capybara (Hydrochoerus), Meizonyx, opossum Didelphis, and Mixotoxodon followed the route north.[4] The terror bird Titanis was the only discovered South American carnivore species who made the journey into North America. :laugh::laugh:>

 

[Spyder63]

Re: Touchscreen not working Ridgeline 2017

I hope you do not have to wait months! I have received car parts from China in 3 days to US so make them expedite. Fed-X is everywhere.

 

[Spyder63]

Re: Touchscreen not working Ridgeline 2017

I wonder if they got a big boy horn and power folding mirrors??? ETC.

 

[Spyder63]

About 6 weeks into ownership of my RTL-E my Infotainment unit bit the dust. Performed as intended until one day it just would not complete the boot process and stopped with a black/blank screen. Only took a couple hours for the dealer to replace it (once they had one shipped in) and no problems for the past 9 months. My firmware was updated in the new unit from the previous version and I swear the screen does not show nearly the amount of fingerprints the original unit did.

Now, as RidgeR2 mentioned with song skip while using USB drive - I have had the same thing happen on very rare occasions but I wondered if it was a skip in the original recording or was it happening with the same song every time it played??? Can't remember the last time it happened or what song was playing but I will watch for it in the future.

 

[Spyder63]

Re: Display dead on my new 2019 Ridgeline RTL-E

I wonder if it was an accidental tap of the Brightness button that turned off the display? Wouldn't that be a pisser? ?