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I went without my Ridgeline for the past four weeks as it was in the dealership body shop getting a new paint job. So much for their "two weeks" estimate! I got it painted because the clear coat was both worn away on the hood, roof and horizontal surfaces of the fenders and doors and also cracked along the top front edge of the hood and fenders. Thankfully, Honda offered to pay for all but $500 of the repaint for the areas with bad clear coat. I had the dealership also fix all of the dents and repaint everything else while they were at it. They called last week to have me come pick it up but when I got there I discovered they had forgotten to paint the door handles, mirrors and the antenna bump on the roof. There was also terrible orange peel all over the entire truck. I was quite surprised and disappointed so I had them keep it to fix their workmanship. I guess pride in one's work is a thing of the past. Anyway, I picked it up today and they did a good job taking out the orange peel on everything but the tailgate. I also found several spots where it appears that they didn't properly prep the surface before repainting. Like there were chips or scratches in the paint that were just left and painted over instead of smoothing first. They claim to have a lifetime guarantee on their work so I will be taking it back, given the holidays happening for the next week I figured they wouldn't make any progress on it anyhow so I decided to bring it home this time and take it back in a few weeks to have these minor issues addressed.

I know, I know. I should have taken pictures! I was too excited I guess. And then a little to disappointed. She does look pretty good from afar though, especially with the brand new headlights, fogs and DRLs that I had installed during the reassembly. The roads are covered in salt and sludge and the lines at the car wash were crazy today so I'll take a few pictures after I get her cleaned up, hopefully tomorrow.
 

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2006 Ridgeline RTS in Steel Blue
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7,019 Posts
Take your time and take photos in the light of day, then write it up and send them a copy, (snail mail) which will give you more than likely til the end of the year/beginning of the next year for them to reply and then you won't be without you're vehicle for a few weeks, but you're dating when the issue was found. If the weather is good enough maybe hand wash before you take it back because you'll notice everything while doing that.

And if you have a few post some pics for us to see...
 

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I am writing in reference to an issue with my pure white 2014 Honda Ridgeline.

I purchased my truck brand new from Duval Honda on Cassat Avenue in
Jacksonville, Fla. in 2014.

Let me preface my complaint by saying that my vehicle only has around
44,000 miles on it, and is in extremely good condition, garage kept,
both at home and at my work.

Also, know that I have my car detailed regularly, and it is hand-waxed
in the process.

Recently, during a detail, I was told that the paint was coming off on
the sponge during the wax process. They told me that the vehicle has
what is called ‘hazing’ on both the hood and the roof of the vehicle.

I was extremely upset by this, as I had planned to keep this vehicle
for an extended number of years.

I immediately contacted the dealer on Cassat Ave. in person, about the
issue. The service representative told me that there was nothing that
Honda would do to make this right.

He informed me that I would need to have the paint fixed by having
it ‘compounded’ (I assume it’s some sort of a buffing) and then
rewaxed to bring the shine back. The dealer representative recommended
a company here in Jacksonville to do that.

I was also told by the dealer representative that ANY Honda vehicle
that is white, black or red in color, only has a base coat followed
by the paint, whereas if I had bought a different color, say a
pearl-type paint, it would have the base coat, the paint, followed by
a top coat, which would protect the life of the paint. NO-ONE told me
that when I was picking out my truck, or I would have heeded their
warning.

At that point, I called the corporate offices and they created a
ticket about my case.

I also called the company the Honda representative recommended to find
out the price to have the compounding done. Without seeing the
vehicle, the owner of the company said that this process would cost me
approximately $500.

At that point, I returned to the dealership, asked for the manager
whose first name is Neil (or Neal), not sure. He inspected the
vehicle, took pictures, and told me he would submit the case to an
area representative that handles this type of matter.

I waited and waited, made several phone calls to Neil (or Neal), then
several days later, received a call informing me that the Florida
representative refused to help me, as well.

His reasoning was because one side (side only) of my truck had been
repainted. I went through my records, and found that was the truth. A
couple of years ago, another vehicle backed into my vehicle in a
parking lot and pushed the quarter panel backwards which caused an
issue with my door opening.

So, as per usual, I took my truck to Progressive (my insurance
company) so they could fix it. I didn’t want to drive around with any
blemishes on my wonderful truck. But where the truck was repainted
had nothing to do with the roof, or the hood of my truck. NOTHING.

Neither of these instances were my fault. I was just trying to keep my
truck in tip-top shape.

So after being refused by both the dealership manager, and the area
manager, I called corporate. They stood by the area manager’s
decision.

Now, they’ve left me no recourse except to climb the ladder.

I feel I’ve been wronged in this situation, and I’m asking for help to
fix the paint on both my hood, and the roof of the vehicle.

Corporate offices called and responded by telling me they would not help me remedy the problem.

This is a total rip off.
#HondaRidgeline #Honda #HondaCorporation #HondaRipOff
 

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2,793 Posts
I am writing in reference to an issue with my pure white 2014 Honda Ridgeline.

I purchased my truck brand new from Duval Honda on Cassat Avenue in
Jacksonville, Fla. in 2014.

Let me preface my complaint by saying that my vehicle only has around
44,000 miles on it, and is in extremely good condition, garage kept,
both at home and at my work.

Also, know that I have my car detailed regularly, and it is hand-waxed
in the process.

Recently, during a detail, I was told that the paint was coming off on
the sponge during the wax process. They told me that the vehicle has
what is called ‘hazing’ on both the hood and the roof of the vehicle.

I was extremely upset by this, as I had planned to keep this vehicle
for an extended number of years.

I immediately contacted the dealer on Cassat Ave. in person, about the
issue. The service representative told me that there was nothing that
Honda would do to make this right.

He informed me that I would need to have the paint fixed by having
it ‘compounded’ (I assume it’s some sort of a buffing) and then
rewaxed to bring the shine back. The dealer representative recommended
a company here in Jacksonville to do that.

I was also told by the dealer representative that ANY Honda vehicle
that is white, black or red in color, only has a base coat followed
by the paint, whereas if I had bought a different color, say a
pearl-type paint, it would have the base coat, the paint, followed by
a top coat, which would protect the life of the paint. NO-ONE told me
that when I was picking out my truck, or I would have heeded their
warning.

At that point, I called the corporate offices and they created a
ticket about my case.

I also called the company the Honda representative recommended to find
out the price to have the compounding done. Without seeing the
vehicle, the owner of the company said that this process would cost me
approximately $500.

At that point, I returned to the dealership, asked for the manager
whose first name is Neil (or Neal), not sure. He inspected the
vehicle, took pictures, and told me he would submit the case to an
area representative that handles this type of matter.

I waited and waited, made several phone calls to Neil (or Neal), then
several days later, received a call informing me that the Florida
representative refused to help me, as well.

His reasoning was because one side (side only) of my truck had been
repainted. I went through my records, and found that was the truth. A
couple of years ago, another vehicle backed into my vehicle in a
parking lot and pushed the quarter panel backwards which caused an
issue with my door opening.

So, as per usual, I took my truck to Progressive (my insurance
company) so they could fix it. I didn’t want to drive around with any
blemishes on my wonderful truck. But where the truck was repainted
had nothing to do with the roof, or the hood of my truck. NOTHING.

Neither of these instances were my fault. I was just trying to keep my
truck in tip-top shape.

So after being refused by both the dealership manager, and the area
manager, I called corporate. They stood by the area manager’s
decision.

Now, they’ve left me no recourse except to climb the ladder.

I feel I’ve been wronged in this situation, and I’m asking for help to
fix the paint on both my hood, and the roof of the vehicle.

Corporate offices called and responded by telling me they would not help me remedy the problem.

This is a total rip off.
#HondaRidgeline #Honda #HondaCorporation #HondaRipOff
 

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1,274 Posts
There's lots of issues with white paint on many vendors cars. I would suggest taking it to someone who is an expert paint place (not Earl Scheib) and see what they say for long term. Otherwise unless you've already looked at your manufacturer warranty statement then I'd say you won't get much out of Honda. Like all cars you buy what you like and you take your chances with all of them.

Steve
 

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Administrator
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13,746 Posts
I was also told by the dealer representative that ANY Honda vehicle that is white, black or red in color, only has a base coat followed by the paint, whereas if I had bought a different color, say a pearl-type paint, it would have the base coat, the paint, followed by a top coat, which would protect the life of the paint. NO-ONE told me that when I was picking out my truck, or I would have heeded their warning.
The dealer representative gave you incorrect information.
  1. First, the entire body is e-coated by submerging it into a tank.
  2. Next, a primer coat is sprayed.
  3. After that, either a solid or metallic base coat is sprayed.
  4. Finally, a clear coat is sprayed.
Pearl colors have an additional layer sprayed between the base coat and clear coats.

Clear coat has been used on solid colors since the early 1990's.

In defense of the dealership, it is not their duty to explain nor may they even be aware of how a vehicle is painted.
 

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...Recently, during a detail, I was told that the paint was coming off on the sponge during the wax process. They told me that the vehicle has what is called ‘hazing’ on both the hood and the roof of the vehicle...
Sorry to hear about the paint issue on your '14 RL.
I had a look at a 2011 EX-L and it was painted Taffeta White. I found large paint chips covered up with gobs of paint around the passenger windows, chunks of chipped paint all along the A pillars where it meets the windshield, and in the engine compartment...I have photos in post #14.
Hopefully a positive outcome will be the end result. Stay in touch.
Take care.
2d1c
 
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