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1,170 Posts
Okay I love my truck, and I am not letting it go, but I am becoming increasingly grumpy with my dealership. I ordered certain things to be delivered with the truck, the carpets which should have been delivered with the truck were back-ordered twice and then I had to go pick them up 40 minutes from my house because they couldn't seem to figure out how to get them shipped to my house (UPS returned them twice). I bought the lifestyle package which comes with the bed extender, the bed extender seems to fall apart easily and one of the buttons on the tailgate has fallen off, rather a pain. And when washing my car this weekend it finally dawned on me that my rear splash guards aren't there even though I paid for them. How I managed to miss this I don't know, I caught most everything else they messed up and got it fixed before I drove away, but somehow the rear splash guards just slipped my mind.
This will make 5 parts they failed to have available at delivery that were part of the purchase package, 2 of the parts they ran into the parts department and grabbed before I left, one was back-ordered, and 2 I have had to get later by informing them they missed them (the locking pin for my trailer package and now my splash guards). If it wasn't for how good the salesman has been about fixing everything as quickly as possible and apologizing for the mistakes of the prep guys repeatedly with me I would call up AHM corporate office and scream loudly about this, and I still have yet to finish the paper survey so my chance is still there to stick it too them where it hurts.
This will make 5 parts they failed to have available at delivery that were part of the purchase package, 2 of the parts they ran into the parts department and grabbed before I left, one was back-ordered, and 2 I have had to get later by informing them they missed them (the locking pin for my trailer package and now my splash guards). If it wasn't for how good the salesman has been about fixing everything as quickly as possible and apologizing for the mistakes of the prep guys repeatedly with me I would call up AHM corporate office and scream loudly about this, and I still have yet to finish the paper survey so my chance is still there to stick it too them where it hurts.