[ncbryan]

I have posted on other threads about my paint issue which now appears to be from the factory as well as my wiring harness replacement. Now there is more drama to add to the mix....

So after taking my BE to the dealer to get what I thought was a lose part that wasn't tightened properly when they replaced my harnesses causing a popping noise in the back seat.....Dealer has had my BE ALL DAY and just called and said that the popping noise was unrelated to the harness issue and the problem is actually one of the pieces of glass in the back window is lose. According to the Honda Tech Center, the fix is to get a glass company out to take the piece of glass out and use silicone in the gasket then reinstall the glass. I told the tech to document everything he has done but do NOT mess with the glass! I am getting a lawyer and we are going after Honda and a new BE because all these problems with the paint and everything else is getting out of hand. I paid near full retail for this truck and I am not having Honda put band aids on it to fix this noise problem and fix the harnesses and fix the paint issue. Give me a new BE OR a pocket full of cash OR I hire a lawyer and take them to court and get BOTH!

 

[ncbryan]

State lemon law?

If I am not mistaking to qualify for the lemon law here in NC the dealer has 4 opportunities to fix the same problem. If they don't fix it then lemon law proceedings can commence.

My deal is the paint issue from factory. Not paying $47k for a vehicle that has been painted!

Bryan


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[ncbryan]

Describe the noise from the glass. I have a pop or bump on the rt side towards the rear. I wonder If it's the same issue. Just looked at a parts breakdown of rear door glass. The only thing I see on the door glass that could be glued are the two mounting tabs on the bottom of the glass. A replacement glass would be in order not a reglue. Even if it could be reglued you would not use silicone. More than likely epoxy. Demand a new glass. FIND ANOTHER DEALER.

The pop noise according to the dealer is from the pane of glass moving when the truck goes over a bump or in a turn like going into a parking lot where the body is put in a bind. I thought the noise was from where they took the bed apart to replace the harnesses.


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[ncbryan]

Pictures of my truck in pieces.

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[ncbryan]

The frustration level is at an all time high. The paint was the biggest issue. The more I think about paying retail for my BE the madder I get. I don't expect a new BE but I do expect the paint issue to new fixed with a new tailgate and not a repainted tailgate. There will also be some compensation involved as well. Might be Honda dollars for future services but there will be something. As soon as the dealer finishes putting my truck back together I am going back to the dealer where I purchased it and that is when the fun will start. Here is latest picture of the state of my truck.

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[ncbryan]

Sorry that you have to deal all of this BS but see what the lawyer says. I'm no expert but would think you have to give them a chance to fix your vehicle though. You just can't decide when you are fed up and expect a new RL when you want because you paid a lot of money. Both you and Honda have rights and so far Honda has fixed your car.





Honda quality has been dropping for years now but for some reason I keep on going back. Ironically I've had the best luck with Fords but those were pushrod engines. I've never had an issue with a Honda or Acura (20 or so in the family since the 1980's) that were produced in Japan. The problems for me started in 2009 with models built in the US. The Acuras of the early 90's were bulletproof works of art.

I don't consider putting silicone in the window to eliminate the noise a fix. Sorry.


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[ncbryan]

My title of hiring a lawyer may have been premature. I am going to work with the dealer where I purchased my truck and corporate Honda to resolve these issues. I hope lawyers or as some call them Liars don't have to get involved.


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[ncbryan]

Once this issue is resolved, I would ask Honda to stand behind their product and dealers workmanship by way of an extended and transferable warranty.

At this point nothing is off the table.



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[ncbryan]

Man! I hate tearing a vehicle apart. I always wonder how many screws and fasteners were left over. Hell! I cant even get the dealer tech to put everything back when the do just an oil change. I changed the oil in my wifes car the other day after the dealer changed it last time. Two vacant holes. Two plastic retainers missing from the front engine shield.

And mine had been torn apart 2 times now!


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[ncbryan]

Am I correct in summary, that you scratched the paint using a crappy car wash which lead to a detailer discovering overspray that points to a repainted tailgate and you want a new tailgate from the dealer. Is that correct?



Modern factory paint is so thin (particularly the clear coat) it is scary. Unless the paint doesn't match I'd ask them to pay for a paint-shop of your choice to add a new layer of clear on the entire truck and then get it detailed to knock down the orange peel. You'll get a much better appearance and more clear paint to help restore future scratches. Perhaps the original damage to the tailgate was only to the clear coat then your tailgate has more mils of protection than the factory.



IF the color of the tailgate and the truck color doesn't match (color correction required) then go with your plan of getting a new tailgate.



Just my thoughts... good luck with everything.

I hope to get my truck back today so I can take it to the dealer that I purchased it from. I thought the swirls were from the car wash but as it turns out they are from the over spray more than the car wash. The swirls are one problem but there are also dust particles in the paint on the tailgate as well. Just worried about resale if a trained eye saw the problems.


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[ncbryan]

Trying to understand what a new tailgate does vs just having a good repair shop repaint your existing one.



A new taligate comes primed and unpainted and has to be painted to match your truck. May be more successful in getting them to pay for a repaint rather than a new tailgate and painting it.



Good luck--hope it gets fixed to your satisfaction.

Didn't want a brand new truck with evidence of being painted. Tape lines and over spray are dead give aways that I am trying to avoid.



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[ncbryan]

So I visited the dealer where I purchased my BE. I met with the sales manager and body shop manager. They saw the paint imperfections for the first time. Neither were convinced truck had been painted. As far as the over spray they acknowledged it was there but said it could have been caused by a number of things and not necessarily paint. They offered to fix the paint imperfections by sanding and buffing JUST the areas with imperfections. Body shop guy said he could fix them and they wouldn't be visible. After fixing them they would then do a full detail to get the swirl marks out of the paint followed by a proper waxing. That is option #1. Option #2 would be for me to pay $200 and get the car detailed by my guy and get Honda dollars back from corporate Honda. I could still take it to the body shop to get the imperfections fixed. At this point there isn't any further options unless I open a formal concern with corporate Honda. What is the opinion of the group?

My main concern was resale value of a vehicle that has been painted. That doesn't appear to be the case at this point.


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[ncbryan]

And as for the popping noise from the supposed window being loose....I told local dealer NOT to put any silicone in the window gasket last Friday. Told them to put the truck back together so I could address with dealer I purchased it from. Funny how the popping noise appears to be gone now? I firmly believe the dealer that replaced my harnesses didn't tighten something when they put my truck back together. So for them to get paid by Honda for fixing their mistake they had to come up with a new problem. That's my opinion but I think it is more than just a coincidence that the noise is gone now.


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[ncbryan]

So, everything is now good with your truck except for overspray on tailgate?



If that's the case, I'd just leave everything alone and wait till next spring to get your truck detailed by your guy.

I am leaning towards getting the dealer where I purchased to fix the paint imperfections and do the detail. I can always get my guy to do it again in the spring if necessary.


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[ncbryan]

Your dealer seems to be a good one and is not trying to explain things away and get rid of you. It seems like you have a good relationship with them and they get you in and out quickly. Do you know if anything will show up on the carfax? I see used 2016 vehicles that say "body service performed" but don't show being in accidents which may be just for slight cosmetic work. The harness issue seems to be resolved and tested after you took it out to the beach. Hopefully the window is resolved too.



I'm a believer that the more hands that touch something the more screwed up it gets so if you keep it in the Honda family it may be easier for you if there are more issues.

There is no record anywhere of it being in any body shop so there is no way anything would show up on a car fax. My concern was tape marks or other ways of trained eyes to see it was painted. I am no expert so I don't know what I am looking for but my dealer didn't see any signs of it being painted.


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