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Discussion Starter #1
Hey there, just had my first oil change last week at 4061 miles (thought it was supposed to be at 5K but the dealer was calling me from 3K to bring it in). While looking over the service ticket I noticed something itemized during the visit:

Hondacare Warranty Defect HMP Symptom M01

Aside from the oil change and 10 point inspection, I mentioned to them that there was a slight right pull which they attributed to inadequate tire pressure. I picked up the truck after hours and have not spoken to the dealer regarding this strange note yet, wanted some of your thoughts first. If this is posted in the wrong forum, please move it as required.

Thanks in advance.
Mark M
 

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Since dealer rushed the oil change I don't put much stock in anything else he said either. :rolleyes:
 

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Is the pull really noticeable? Most car alignment is set to go slightly to the right so that when you fall asleep at the wheel you drive off the road and not into on coming traffic. This isn't foolproof of course but it seems to make sense but it should be a very very slight pull to the right.
 

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Mine pulled to the right,Dealer said they checked the pressure, but after I PERSONALLY checked the tire pressure with an aneroid guage, I found it was not correct on the right front... no pull now.
 

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Discussion Starter #6
I didn't mean to make a big issue out of the pull to the right, just threw that in there as an aside. The notation about the warranty issue is what caught my eye. Guess no one else has experienced this or has at least heard of it?

Hondacare Warranty Defect HMP Symptom M01

Thanks for the input
Mark
 

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I would simply give them a call Mark.
We would appreciate it if you could fill us in on this mystery line item.
Thanks
 

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We are all interested in finding out what the "warranty defect" line on your service ticket turns out to be. It may be something we all need to check for.

Your mention of the Ridge pulling to the right also caught my attention. I've had my Ridge for just over 2 months and put on just over 1300 miles. The majority of that mileage was a 1000 mile trip in which I realized my hand was aching from applying constant pressure on the steering wheel to keep the truck from wandering to the right. I've checked tire pressures several times and made sure they are correct. After the trip, and my awareness of the pulling to the right, I can still notice it in my driving around town. Now that I've heard a couple other members mention it, I'm wondering if this is a new problem that may be surfacing.

If, as ROColorado pointed out, alignments are usually set with a bias to the right, this is more noticeable than any other vehicle I've ever owned or driven.
 

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Mr-J said:
We are all interested in finding out what the "warrany defect" line on your service ticket turns out to be. It may be something we all need to check for.

Your mention of the Ridge pulling to the right also caught my attention. I've had my Ridge for just over 2 months and put on just over 1300 miles. The majority of that mileage was a 1000 mile trip in which I realized my hand was aching from applying constant pressure on the steering wheel to keep the truck from wandering to the right. I've checked tire pressures several times and made sure they are correct. After the trip, and my awareness of the pulling to the right, I can still notice it in my driving around town. Now that I've heard a couple other members mention it, I'm wondering if this is a new problem that may be surfacing.

If, as ROColorado pointed out, alignments are usually set with a bias to the right, this is more noticeable than any other vehicle I've ever owned or driven.
I'm not sure Mr-J if you could call this a "new problem surfacing" so much as a vehicle in need of an alignment. If it pulls, take it to the dealer and ask them to make it right (not pull right:D).
 

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My experience is just like Mr-j, my service guy said "Its just the road" That was at 1500 miles, now at 7000 miles and 6 states all roads must slope :rolleyes: I will be taking jch advice my next trip to the shop.
 

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As crazy as the "its the road" answer sounds, there is some truth to this as all new vehicles from about 10 years or so ago, are designed to vear easily off the road in the direction the road slopes. This is presumably to protect you and other drivers if you fall asleep so you go off the road and not veer into other lanes. The only way to test alignment these days is to get in the middle of a 3 lane highway and get up to about 50 mile sper hour and let go of the wheel and see how the car tracks. If it aggressively goes one way or other, than get it checked out (make sure tire pressure is all the same before the test).
 

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I have never heard of alignments being biased toward the right and have never had a new vehicle that didn't track straight on an even surface. On a crowned road, you will notice a slight tendency to track right, but it is because of the road surface, not the alignment. I was pleasantly surprised at how straight my RL does track with no steering corrections at all.
 

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It is not the alignment that is biased, it is the steering set up that allows the biased road to be reacted to easily when hands are off the wheel. Kind of a go with the flow setting.
 

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Discussion Starter #14
Finally got my answer to the Hondacare warranty defect HMP Symptom M01 item on my oil change bill. I spoke to someone in the service dept. yesterday and brougt up the note on my paperwork. He explained to me that it was something that showed up on the paperwork which wasn't supposed to be there. I asked well fine if it wasn't supposed to be there but what was it. He explained that it had something to do with the particulars of the Service contract that I have on the truck and nothing at all to do with the truck itself. He did not stammer, he did not pause, the answer rolled right off his tongue like he either said it before or was confident of his response. I kind of believe him, but the wording of the item is what makes me raise an eyebrow. Anyone else have input on this one?
 
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bigheadnj said:
Finally got my answer to the Hondacare warranty defect HMP Symptom M01 item on my oil change bill. I spoke to someone in the service dept. yesterday and brougt up the note on my paperwork. He explained to me that it was something that showed up on the paperwork which wasn't supposed to be there. I asked well fine if it wasn't supposed to be there but what was it. He explained that it had something to do with the particulars of the Service contract that I have on the truck and nothing at all to do with the truck itself. He did not stammer, he did not pause, the answer rolled right off his tongue like he either said it before or was confident of his response. I kind of believe him, but the wording of the item is what makes me raise an eyebrow. Anyone else have input on this one?
I have not heard of it but I will do some checking.
 

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LadyRidge said:
I have not heard of it but I will do some checking.
Any news on this LadyRidge?
 

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This very well could be a case of a slightly crooked dealer. Believe it or not, when you take your car into a service department, they are not allowed to look for failing items that are covered under warranty. This could be a very simple item that is covered often that the dealer is putting on a lot of their service orders to pick up some extra warranty money from Honda. might not even actually be anything wrong, just something they are doing to add a little money to their department. If Honda pays $30-$100 for this mystery repair, then you can imagine how it lines up.

His story of it having something to do with your Honda Care makes no sense at all. None. I'll call one of my friends at Honda tomorrow and see if it has any meaning to them.

By the way......anytime you take you cars in for service.....MARK your tires so you can make sure that they actually rotate them when they say they do. There are a lot of shops that say they do things and never do them.

The pull to the right....I agree...probably tire pressure if it is severe...road pull if it is slight..could also just be tire pull....try rotating your tires if the alignment checks out and the tire pressure does as well. If it STILL does not go away and it is classified as tire pull, it should be covered under your TIRES warranty.
 
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