August of 2019, needed a new truck as my Ford F150 was totaled in a rear end accident. Looked and liked the Ridgeline RTL and decided to give the local dealer a try. I have used their service department in the past for other Hondas I have owned and was very happy with this group. So I went to the dealer and they had had one black E model and one green Sport. I wanted a metallic grey. No problem they say, we have a "sister" dealer in another city 180 miles away, but we can have the truck picked up the next morning, back at the dealer for noon and ready for me to pick up for 1pm. All they needed was a $500 deposit to show I was serious since they were going to have to drive and get the vehicle. I was not feeling real good about starting off with a new vehicle with 400 miles added from a "pickup" in another city but they assured me the truck would washed and waxed like it just came from the factory. I gave them a $500 deposit check. Next morning 10am, no word form the dealer, Noon no word, 2pm no word. I drove over there at 2:30pm. Salesman sees me coming and he and his sales manager meet me and say, the truck was sold hours before the driver got there to pick it up for me. Not to worry, he found another vehicle 400 miles away that he could have towed over the next day. I said no thank you I would just like my deposit back. Ok we have to find the Finance Manager to get your deposit check back but in the meantime lets go look at the two trucks we have here again. Go get my check now or there will be a scene. Within 5 minutes the Finance Manager showed up and gave me my check. I left and no one said a word. Bought the truck I wanted from another dealer 25 miles away.