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Discussion Starter · #1 ·
My Ridgeline is a Lemon per Virginia Law

Several problems:
1 - the gas cap gets water in it than freezes, causing it to snap off. This issue is known and posted elsewhere, but still Honda has not did anything to prevent the problem. What is sad is the cheaper Honda CRV has a plastic cap on the gas door, so when it closes it covers the gas port, preventing this problem, but the Ridgeline doesn't. Poor Q&A. (see photos)

2. My Ridgeline makes mechanical noises - that to date and after multiple visits to Honda (once it was in the shop for 12 days total and they put over 90 miles on it) they could not determine where the noise was coming from. There response was "Just keep driving it until it gets bad enough where it is obvious where the source is - it's under warranty for 3 years". I took it into Honda around 400 miles, it now has over 3,000 miles, the noise is present - they hear it, it has been documented by them - I tried working with Honda (Their mediation specialists, their case workers, their service managers, to no avail), I contacted the Attorney general's office as required for part of the Lemon law, but Honda, has not responded to the last 3 attempts by their office. The AG suggested I take them to court. How sad is that - that they don't stand behind their product - and just tell someone who just bought a new 2018 Honda Ridgeline RTL 3 months ago, yep, we hear the noise, not sure where it is coming from, just keep driving it until it makes it obvious for our unskilled technicians to figure out. I asked them several times for permission to bring it to a 3rd party mechanic, which they never responded. I don't want they complaining or accusing the 3rd party mechanic on making it worse or voiding out the warranty during their diagnosis. That is how bad it is, can't even get Honda to give me the thumbs up to bring it to a non-Honda mechanic..

I would never recommend buying a Ridgeline - it has been a nightmare... I paid 35,500 for the truck in December 2017, and had it appraised on 3/31/2018 (looks like the day I bought it) and this 2018 RTL was only valued at 28k (loose a ton of money driving it off the lot). Honda won't buy it back, nor replace this Lemon (virginia law is 3 times bringing it in for the same mechanical problem - I have been back and forth so much more than 3 times - I can keep bringing it in another 100 times, but they will just keep pushing me away with the same answer that it is just to hard to determine the source since there is so many moving parts - and it's not obvious.

The performance and practically on the Ridgeline is awesome, however, the Q&A just isn't there, as compared to the CRV's I have owned over the years.. I wish I never traded in my CRV for this truck.. The good news is, I will never buy another Honda again - since I know first hand they won't stand behind their product. If anyone is having mechanical pop'ing noises when operating at low speeds, please chime in.. It could be an issue with the axle, strut, etc.. No one knows, but it is loud and so annoying. Honda says "it's not a safety issue" - but what a statement to make if they don't know what is causing the noise..
 

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Discussion Starter · #2 ·
It makes mechanical pop'ing noises when going in forward/reverse at parking lot speeds - taken it into Honda several times who can't determine the source of the problem... They wont' take it back nor swap it out with another one. The Attorney General's office contacted them to mediate the issue, and Honda did not respond to three of their inquiries. The "H" symbol stands for "HATE" to me.. Won't ever buy another Honda again.:frown:
 

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As you have found out there is no diagnosis from any manufacturer. Parts replacements are the only thing they get paid for and as such you are getting the only thing they can deliver on. A no-diagnosis. This problem is industry wide and has affected all manufacturers. They won't pay diagnostic time and as such all dealers have cheaped out on diagnosis. And with so many manufacturers not paying for repairs they don't deem necessary with returned real bad parts they hold back payments to dealers. Again, guess what happens. Yes, customer dissatisfaction.

As for your problem, if you really just want it fixed take it to a local shop and ask them to take a look at it. You might have to actually pay a real mechanic to look over your problem but it might actually just be a way to get someone to fix it for real.

Here's my latest example of a problem that I lived with for over 2 years on our 2012 Cadillac SRX AWD. About 2 1/2 years ago I took it in for a tranny flush service (not a real flush just a continuous drain of new only fluid). About a month or two or three afterwards I started noticing a pulsation when under a light load up small grade hills or while towing a light utility trailer I have. It appeared to be a shudder from the torque converter. And I had just had the fluid changed remember. So, i put up with it (annoyingly of course) for several years. Well, about 2 weeks ago we drove it over to Harrisburg and back and on the way back the check engine light came on. I called Onstar and had them tell me if it was safe to continue or if it was going to die soon. They told me it was a code P0024 which is the VVT (Variable Valve Timing on the 3.6 GM version 2). That is a code for the Bank 1 Exhaust solonoid valve timing control. I bought the part at Autozone (lifetime warranty) and had my local Chevy dealership install it. And guess what, both problems solved. The studdering was the timing advance sticking due to the solonoid. And the check engine light was due to the solonoid finally failing after all those couple of years. But the truth is that while it was still under warranty the dealer had a "no diagnosis" on that problem. But, like our Cadillac CTS with the 2.8 engine it too had a studder that lasted a few years. And it too finally set a code years later (that again no one could diagnosis at the dealer) and i fixed it at home with a coil pack on the top of the plug (and a new plug too). So, there you go. Dealers suck at diagnosis.

Steve personal experience just fix it and move on. (or wait for it to fail like I did and put up with the clicking for now)
 

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Re: My Ridgeline is a Lemon per Virginia Law

1 - the gas cap gets water in it than freezes, causing it to snap off. This issue is known and posted elsewhere, but still Honda has not did anything to prevent the problem. What is sad is the cheaper Honda CRV has a plastic cap on the gas door, so when it closes it covers the gas port, preventing this problem, but the Ridgeline doesn't.
Last month, Honda released a service bulletin detailing the remedy for this which involves the replacement of the fuel filler and the addition of a cap that snaps onto the fuel filler door. 2019 models come with it while it can be added to 2017 and 2018 models at no charge during warranty or for less than $10 outside of warranty.

As for your other issue...

1. Start over with a different Honda (or Acura) dealer - don't keep going to the same one.

2. $28K sound like a fair value for a used RTL.

3. Did your figure of $35,500 include the 4.15% Virginia new vehicle sales tax? If so, then you actually paid about $34,000 for the truck - appraisals don't include sales tax.

As for the Virginia lemon law...

The Virginia lemon law covers any nonconformity that significantly impairs the use, market value or safety of the motor vehicle. “Significant impairment” means to render the motor vehicle unfit, unreliable or unsafe for ordinary use or reasonable intended purposes.

https://law.lis.virginia.gov/vacode/title59.1/chapter17.3/

If the "mechanical popping noises" don't render the vehicle unfit, unreliable, or unsafe, then the Virginia lemon law won't help you.

I suggest you utilize the National Center for Dispute Resolution's services. Honda are bound to their decisions.
 

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It makes mechanical pop'ing noises when going in forward/reverse at parking lot speeds - taken it into Honda several times who can't determine the source of the problem... They wont' take it back nor swap it out with another one. The Attorney General's office contacted them to mediate the issue, and Honda did not respond to three of their inquiries. The "H" symbol stands for "HATE" to me.. Won't ever buy another Honda again.:frown:


I can’t believe your AG’s office got involved.


Sent from my iPhone using Tapatalk
 

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I got a 2019 rtl,the engine is a lemon too,make knocking and clinking sound,how do you solve the problem enemtually,l live in va too,let me know,please.thank you.
 
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