Well over the past 2 weeks I have talked to 4 Honda dealers. Well this morning the verbal agreement was made. RTS with Navi, sunroof, hitch, fog lights and mud flaps. Invoice plus $700 and then trade-in value for my camry. (would have like to sell it on my own, but so convinient this way) I wanted to buy at the nearby dealer to take advantage of loaner cars and location, plus they had the silver truck still wrapped in plastic with only 4 miles on it.
Long and the short of it. Invoice + $700 - trade + TTL. I agreed and drove the 20 minutes to the dealer. Well like all other dealerships they try to add doc fees of $55 or other hidden fees, well that wasn't the agreement. Invoice + 700 + Tax +title + License and no where in there was there a "D" for documentation.
The sales guy had to go talk to the manager. Manager was a very rude guy also abrupt, standoffish. No way wo how! He then gave me the sob story about how they aren't making money already on me and they gave me everything I wanted, bla bla bla. I told them that the agreement only inlcuded ttl and sorry but I was leaving. The manager then told me that if I didn't take the deal then it would be higher if I came back. The sales guy was pretty upset because "I" was blowing the deal over $55.39. I looked him in the eye and said that wasn't included in our deal was it? He agreed. I left, walked right by the shining Ridgeline and drove home.
Well with the three Toyota's I bought in the past(not an expert by any means) I never had a manager close the door to negotiations. The truck was clean, check book was out, paper work filled out and ready for me to go and they let me walk out. Too bad they can't just tell you they are going to add the hidden fees, but they don't. Even if they call back I don't know if I would buy from them if this is the way the managers at Muller Honda in Highland Park Illinois treat their customers.
They could have apologized for not informing me of the hidden fee during the negotiation and then say that the deal is a good deal and if I needed to think about it, or they couldn't go any lower or maybe split it with me or any number of options, but this guy was so rude and final. Pretty much I was trying to rip them off.
Sorry for the ramble, but is there a Honda form I can fill out and submit managers names etc? In the scheme of things $55 isn't alot of money on a $31000, but that wasn't the deal I agreed too, but then again, $55 shouldn't have been a big deal to them either. My pride will keep me from going back and that is becasue of the way the manager chose to approach and interact with me.
Thanks,
Kevin
Long and the short of it. Invoice + $700 - trade + TTL. I agreed and drove the 20 minutes to the dealer. Well like all other dealerships they try to add doc fees of $55 or other hidden fees, well that wasn't the agreement. Invoice + 700 + Tax +title + License and no where in there was there a "D" for documentation.
The sales guy had to go talk to the manager. Manager was a very rude guy also abrupt, standoffish. No way wo how! He then gave me the sob story about how they aren't making money already on me and they gave me everything I wanted, bla bla bla. I told them that the agreement only inlcuded ttl and sorry but I was leaving. The manager then told me that if I didn't take the deal then it would be higher if I came back. The sales guy was pretty upset because "I" was blowing the deal over $55.39. I looked him in the eye and said that wasn't included in our deal was it? He agreed. I left, walked right by the shining Ridgeline and drove home.
Well with the three Toyota's I bought in the past(not an expert by any means) I never had a manager close the door to negotiations. The truck was clean, check book was out, paper work filled out and ready for me to go and they let me walk out. Too bad they can't just tell you they are going to add the hidden fees, but they don't. Even if they call back I don't know if I would buy from them if this is the way the managers at Muller Honda in Highland Park Illinois treat their customers.
They could have apologized for not informing me of the hidden fee during the negotiation and then say that the deal is a good deal and if I needed to think about it, or they couldn't go any lower or maybe split it with me or any number of options, but this guy was so rude and final. Pretty much I was trying to rip them off.
Sorry for the ramble, but is there a Honda form I can fill out and submit managers names etc? In the scheme of things $55 isn't alot of money on a $31000, but that wasn't the deal I agreed too, but then again, $55 shouldn't have been a big deal to them either. My pride will keep me from going back and that is becasue of the way the manager chose to approach and interact with me.
Thanks,
Kevin