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New 2017 RTL-T AWD Modern Steel. I notice a difference in the gap on each side of the hood. There is about a 3/16 to 1/4 inch difference in the gap from one side of the hood to the other side. I have had the truck about one month with 620 miles on it. Took it in and dealer said they couldn't do anything and had me take it to a body shop. The body shop says it has a bend from the factory and the cost will be just under $1000 to fix. This includes body work, paint and paint labor. I have a new truck from the factory that has to have body work. I am going to call and find out tomorrow if this will show up as a repair on carfax.
What would you do? I don't want a new truck with body work.
 

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Tell them that the body shop says that it appears to be a factory issue and you expect them to fix it or have their Honda Rep (whatever they call him) look at it. Insist that it must be fixed. If the discussion isn't going well, casually mention that you are sure that they don't want the negative ratings in social media, etc. if they don't take care of you......
 

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1/4 inch seems a lot...sure not exaggerating ?? I think if I would to add up BOTH sides of my gaps...it probably total to 1/4 inch...here you are saying 1/4 inch difference ?? :surprise:

this is how we adjust at the auto factory ...:nerd:

while the hood is open...stand at the side with both palms on the side of hood and give it a "jerking heave"...lower the hood...check gaps & adjust again if needed. :|:|

basically...you're just slightly bending the hood hinges ( the ones by the windshield )

YMMV ! :wink:

You're being taking for a ride if estimates are that much !!...If you're near by me...it would only cost you a beer ! :wink::grin:
 

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That is a tough call.

It really boils down to your level of tolerance of the flaw. While I agree with you that a new vehicle should not have such large gaps. You have to remember that this is a manufactured vehicle, there are certain tolerances that are allowed. User Csimo mentioned in a post long ago that the current generation vehicle had an acceptable tolerance of like 2 mm by spec but the factory was accepting a variance of up to 4 mm in a lot of cases. My truck has a few manufacturing flaws, however I know that the cure might be worst than the flaw, so I'm leaving well enough alone. I had the body creak and I fixed it my self than having to spend 3 or more hours in the dealer. The paint flaws I'm not even touching them because I know how stuff goes wrong in body shops, again… the fix is worst than the flaw. A good friend that owns a body shop taught me a lot about body work and all that it entails, he has so many times discouraged me from messing with paint issues that in the big scheme he is right. His father also taught me a lot about body flaws from manufacturing even on high end cars that cost way more than our trucks. Anything manufactured will have flaws, enjoy the truck. Ignore the gaps...
 

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Personally I think you should get Honda involved. The first thing Honda is going to say, take it to your dealer. You tell them you did. 620 miles they well need to inspect it.

Or, you go back to your dealer and start asking for the General Mgr or the owner of the business. If Honda fixes it or you do end up paying for it, it's not an accident. It's a repair on a new vehicle. Nothing to report to Carfax. And because it is new with 620 miles on it, I woudn't pay for it, Honda would. Unless of course it was caused by you somehow. Does anyone else drive it?

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this is how we adjust at the auto factory ...:nerd:

while the hood is open...stand at the side with both palms on the side of hood and give it a "jerking heave"...lower the hood...check gaps & adjust again if needed. :|:|

basically...you're just slightly bending the hood hinges ( the ones by the windshield )

YMMV ! :wink:

You're being taking for a ride if estimates are that much !!...If you're near by me...it would only cost you a beer ! :wink::grin:
You have no idea how right you are!!! there is a video out there that someone recorded of the manufacturing line in Alabama where a worker is seen putting a little bend on a rear door frame on a 2016 Pilot. Its acceptable practice in all levels… from the factory, dealers and body shops.

Look at this video right around the 7:10 point

At the 1:03 point
 

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You have no idea how right you are!!! there is a video out there that someone recorded of the manufacturing line in Alabama where a worker is seen putting a little bend on a rear door frame on a 2016 Pilot. Its acceptable practice in all levels… from the factory, dealers and body shops.
oh yeah...that's all that is involved in adjusting things ( as pieces don't always lined up properly from weld shop...etc. )

Door line are PITA...they adjust the same way by heaving jerks up/down... you can throw out your shoulder on those lines !! :nerd::|

and if things don't line up within tolerance after heaving ??...they whack the door hinges with a rubber mallet !! :|

It's all part of manufacturing !!..you only SEE the final products...you would have 2nd thought if you actually see the whole process. ( similar to restaurants...LMAO !! :laugh: )
 

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1/4 inch seems a lot...sure not exaggerating ?? I think if I would to add up BOTH sides of my gaps...it probably total to 1/4 inch...here you are saying 1/4 inch difference ?? :surprise:

this is how we adjust at the auto factory ...:nerd:

while the hood is open...stand at the side with both palms on the side of hood and give it a "jerking heave"...lower the hood...check gaps & adjust again if needed. :|:|

basically...you're just slightly bending the hood hinges ( the ones by the windshield )

YMMV ! :wink:

You're being taking for a ride if estimates are that much !!...If you're near by me...it would only cost you a beer ! :wink::grin:
See this is what it sounds like to me, the hinges, which shouldn't take 1,000 to fix. I probably wouldn't try to fix this myself but only because my brain does poorly with assessing where you want to yank. Like I would make it much worse before I realized I was yanking the wrong way. My husband on the other hand excels in this area, alas, my hood looks great!

Good luck!
 

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First of all, some pics would be nice to determine if your expectations are unrealistic. My initial thought is troll. Second, why did you take delivery of a truck with such a blatant flaw? Now, I would get everyone involved and you will see how the system works. No one is going to want to pay to fix this. My guess is a lot of spin and explaining everything away and an unhappy customer. Unless there is a recall or something broken under warranty, Honda can be a downright nasty company to deal with. They talk as if their products are impeccable and still made in Japan while in reality they are sending out some poorly assembled stuff and resting on their past reputation so the "its a Honda" argument doesn't fly today.
 

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Why is it every time someone who has a problem with a New vehicle they resort to trying to fix it themselves? It's a new vehicle folks, that you are paying a lot of money for. Let Honda pay for it. If you attempt to fix or have someone other then Honda fix it and it's made worse, they don't have to fix it. And now your in for a Big fight to have them (Honda) fix it. Bring it back to dealer. If you don't like selling dealer then bring to another.


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Why is it every time someone who has a problem with a New vehicle they resort to trying to fix it themselves? It's a new vehicle folks, that you are paying a lot of money for. Let Honda pay for it. If you attempt to fix or have someone other then Honda fix it and it's made worse, they don't have to fix it. And now your in for a Big fight to have them (Honda) fix it. Bring it back to dealer. If you don't like selling dealer then bring to another.


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Think it is two fold. 1) Many dealers are a pain to deal with.. and 2) Many don't have the time to go dealer hopping constantly till they can find one who will address their issues.

But of course, it all depends on what the issue is and if it is an "esay" fix. "Easy" is relative, as bleeding breaks may be a 30 minute job for some, while others might not know where to start.

That said, I don't particularly bother with going to any of the several local dealerships here. Heck, the one I got mine from put the wrong licence tabs on my plates! lol
 

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I do understand all of your reasons. I did work at a dealer that bent over backwards to keep customers happy. There are some (bad) dealers out there. Dealers want to make the customer happy for obvious reasons. The amount of people I saw in the years of working at a dealer with the most minimal and ridiculous things to fix was amazing. Just because it was a new car. Some of the things that people are talking about on this firum are serious and need to be addressed by professionals. When they do try to fix them they messed it up completely. Then bring it to the dealer. And then the customer is in for a big fight to get the dealer and or Honda to pay for something they just exasperated. Because it's a brand new vehicle should have gone to the dealer in the first place. One of Honda's goals is to make people as happy as they can. Obviously they cannot make everyone as happy as they want to be. Most customers expect the dealers to just fix everything if they want them to fix without looking into it and find out what is the cause. You would not believe the conditions in some of these vehicles that come in to be repaired even new ones. One car came in the car was totally full of newspapers that look like an English sports car cuz the only where to sit or even put anything in was completely filled with newspapers and magazines including the trunk. Went to open the trunk everything started cascading out of it. I bet you that car was passed the capacity of weight caring ability. when it sat right down on it's springs.

Some of the text out there can attest to the conditions to some of these cars only come in it's totally unbelievable.

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Discussion Starter #15
First of all, some pics would be nice to determine if your expectations are unrealistic. My initial thought is troll. Second, why did you take delivery of a truck with such a blatant flaw? Now, I would get everyone involved and you will see how the system works. No one is going to want to pay to fix this. My guess is a lot of spin and explaining everything away and an unhappy customer. Unless there is a recall or something broken under warranty, Honda can be a downright nasty company to deal with. They talk as if their products are impeccable and still made in Japan while in reality they are sending out some poorly assembled stuff and resting on their past reputation so the "its a Honda" argument doesn't fly today.
I don't have the truck at this time, it is at the body shop. The dealer looked at it and they didn't have the body shop to fix it there so he sent me to one they use. The problem is that the hood is out of alignment and actually hit inside when closed. This caused a small dent in the hood that I didn't even notice. To fix it will require an alignment and the dent to be removed and therefore the paint to match.
 

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I don't have the truck at this time, it is at the body shop. The dealer looked at it and they didn't have the body shop to fix it there so he sent me to one they use. The problem is that the hood is out of alignment and actually hit inside when closed. This caused a small dent in the hood that I didn't even notice. To fix it will require an alignment and the dent to be removed and therefore the paint to match.
I have seen "body service performed" on some vin search histories. I suppose this can be interpreted as an accident or a scratch. So, is the dealer trying to make this right at no cost to you? If so, hopefully there will be a satisfactory resolution. Also, do you have the PDI (pre delivery inspection) document? There may be a line on the checklist about body panel alignment. Hope this all works out.
 

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I have seen "body service performed" on some vin search histories. I suppose this can be interpreted as an accident or a scratch. So, is the dealer trying to make this right at no cost to you? If so, hopefully there will be a satisfactory resolution. Also, do you have the PDI (pre delivery inspection) document? There may be a line on the checklist about body panel alignment. Hope this all works out.
Yea, the dealer never questioned or balked about getting it fixed. I just wanted to know if getting it fixed with paint would cause me to have a record show up as a repair. Thus if I ever wanted to sell it, might look like an accident. However, the Honda Rep signed off on the fix no problem. So Honda was great. I just don't like having a new truck that has to have body work and paint done. Everyone agrees it was a factory problem. I will have to live with it, but a new truck shouldn't have this type work done and I sure don't want to have a record of it being done as it should have been correct to start with. Another truck would have been nice. I know that isn't going to happen.
 

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Now the body shop called and stated they are going to replace the hood. The Honda rep did look at it and approved the replacement hood. Seems as if it is slightly twisted and they can't fix it so a new one is ordered.
 

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Now the body shop called and stated they are going to replace the hood. The Honda rep did look at it and approved the replacement hood. Seems as if it is slightly twisted and they can't fix it so a new one is ordered.
Sounds good, just hope it's O.E. I believe RL hoods are aluminum. Sounds like you have a good dealer, good for you.
 

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Find out what dealer the body shop is getting the hood from. Then question the dealer. If Honda is paying then they have to put OEM on. And hopefully it's too early in model year for aftermarket to have one out already.

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