[Dkepp]

Add Me to the list.

Just bought the 21 Black Edition. I checked under the rear carpets after a big rain storm. Both sides are soaked. I’m bringing it to the dealer on Tuesday. I’m so annoyed. I just really hope they can fix it quickly.


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[Dkepp]

So I took my truck in this morning. When I dropped it off, the woman said that she had not heard about any leaks with this gen Ridgeline. She checked for a tsb and of course there were none.

I just spoke to her again this afternoon. She informed me that the entire cab floor was soaked front and back. I knew about the back but not the front. They took out most of the interior today and are planning on testing it with a hose tomorrow morning. She said they had called and informed Honda that a brand new Ridgeline has this issue. I don’t know what Honda’s response was, if any.

She said they will likely have to order new carpet and said that it’s going to probably be a week before I could have it back. Does anyone know how long I should expect to realistically get my truck back from them? I’ve heard of someone else waiting a month just to receive the carpet.


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[Dkepp]

Seriously! I just don’t understand how this wouldn’t be a top priority on correcting at the factory. And for them to not know about the issue, which affects multiple years, is unbelievable. I always thought Honda was one of the most reputable and reliable brands. My opinion may change after this experience.


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[Dkepp]

In Ohio, 30 days of service constitutes a lemon. Law aside, 30 days of service for a new vehicle is insane. I probably wouldn't hesitate to send a lemon law demand at that point.

I’m hoping they should be able to find and repair the leak rather quickly. I’m just concerned about waiting on new carpet. If anything, I think I should be able to drive my truck while waiting for the carpet. I don’t know.

I’m in NJ. I’d have to look into the specifics of the lemon law here but hopefully it doesn’t come to that.


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[Dkepp]

My new Ridge line was dropped off at the dealership last Thursday the 3rd, talked to them again tonight and was told it should be done tomorrow. They removed front and rear seats, center console and carpet, pressurized the cabin and found two leaks and sealed them. They also removed the two side panels and the bulkhead panel in the bed. The service manager ordered new carpet and other trim pieces in case they might break, these parts and the carpet arrived this morning. They will test it again, reassemble everything and test for a third time, test drive it so nothing is rattling around, and finally detail it so it is like showroom condition... All this on a brand new vehicle with less than 800 miles. My question is, when this is said and done, should I be compensated in any way. You know for pain and suffering, emotional distress etc? I was thinking maybe they could toss in a tube of touch up paint that costs $25.00 which was backordered when I asked about it the day I picked up this sponge.

It makes me feel better that yours only took a week to repair. My truck also only has 800 miles. I actually would prefer for them to not detail my truck at all. When I took delivery, it already had some scratches and swirls from their original “detail” job.

I bet they’d throw that touch up paint in for you if you ask them when you pick it up.


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[Dkepp]

I don’t have any cover on my bed. I’m guessing it might help but I’d rather have it sealed the way it’s supposed to be sealed rather rely on a cover anyway.

I got an update from the dealer. She said that they found the leak on the back wall. A seam that wasn’t sealed. Yeah surprising, I know. They are going to seal it and replace the carpet. Hopefully I get it back this week but she said it depends on how fast the carpet comes in.


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[Dkepp]

I'd opt for the "pinless" version. I'm not a fan of punching holes in the carpet's rubber membrane.

Not sure how well that would work, though, based on my experience with stud finders.

I just ordered this one. It has pins and also works without pins.

Wood Moisture Meter, 2 in 1 Pin & Pinless Moisture Meter for Wood, Dr.meter Backlit LCD Display Pin-type & Scanner Wood Multifunctional Moisture Tester for Firewood/Drywall/Building/Furniture-Upgraded https://www.amazon.com/dp/B07Y1MFR8...abc_4HTG5YX70BQV3SWBVMCB?_encoding=UTF8&psc=1

If anything it should make checking once in a while easier than pulling the trim back up.


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[Dkepp]

I’m supposed to be getting my truck back tomorrow. I had called multiple times last week and this morning without being able to get anyone on the phone to update me on the status. So I ended up driving to the dealer to talk to someone in person. The guy I spoke to went and asked the tech who was putting it back together with the new carpet.

I tested the moisture meter that I bought from Amazon. I put a wet rag under the carpet in the back to simulate the problem in the loaner Ridgeline. This 2020 sport doesn’t seem to have a leak issue.

The dry reading using the scanner setting was about 15% and the reading over the wet rag was about 25%. In both cases I needed to push down pretty hard to get it to read anything. It was similar with the prong readings and I also had to push down pretty hard. I’ll probably just check it once in a while after hard rains or after I wash the truck. If I get any readings over 15% I can pop the sill plate off and check with my hand.


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[Dkepp]

So I received my truck back yesterday from the dealer. The service rep told me that they found the leak on the back corner. I’m not sure exactly where, but she said the leak was really bad. My entire floor, front and back, was soaked. They replaced the carpet as well. I asked what type of sealant they used and said it was specific for sealing bodies and came from Honda. I’m probably going to wash my truck tomorrow or this weekend so I will definitely be checking after that.


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[Dkepp]

I bought the Harbor freight moisture tester and checked my 17' over the weekend. Read out with pins jammed into carpet was 0%. I think I'm good for now.

If it’s reading 0%, it’s likely not down far enough. I have to push the meter down and compress the insulation essentially to get any reading. I have to do that with the pins and the sensor settings.


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Edit: When it’s dry, my meter was still reading 12-15%. Wet was over 20% I believe.

 

[Dkepp]

I had a loaner 2020 sport when my 21 BE was being repaired. I checked to see if that was dry by checking through the door sills and didn’t feel any moisture. So I’m assuming it’s not all 2 gen Ridgelines that have the problem.

I wish I had taken some pics of the areas in question for water infiltration now.


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[Dkepp]

If the 2020 sport was dry why then would you assume that "all 2 gen Ridgelines that have the problem"?

*not all 2 gen Ridgelines

Typo fixed.

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[Dkepp]

My 2021 BE was brand new and had the leak problem from day 1. I’m not sure of the build date but I bought it fresh off of the delivery truck in May. It seems like it’s hit or miss throughout this entire generation. People with 2017’s have reported the problem as well as people with 2021’s. I seriously doubt they finally fixed the problem in the last couple of months. Made in the US ……


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[Dkepp]

The month and year the vehicle was built is located on the label in the driver's door jamb.



The Toyota Corolla and Camry sold in North America, for example, are some of the most reliable vehicles on the market and they're made in the US.

I’m not saying the Ridgeline isn’t or won’t be reliable. And I’m not saying that vehicles made in the US aren’t reliable. I think that people equate “made in the US” with quality workmanship, when that’s just not necessarily true anymore.

I’m just finding it hard to understand how a known multi year problem, that affects a sizable percentage of these vehicles, cannot be solved. This is an especially easy problem to fix too. Most of them seem to not leak. That makes it even more baffling. It’s not a design or material problem, it’s a workmanship problem. Someone or something is not doing what it’s supposed to be doing all the time. It’s not a bad batch from a specific time frame, from a specific plant. It’s from multiple years from this generation, an on going problem. Unless they really just aren’t aware of how widespread it is, or don’t consider it to be a priority. I don’t know.


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[Dkepp]

Well I decided to check under the back carpet again today. The floor is soaked again! I’m pissed to say the least. I called the dealer again and they can’t get the truck back in for two weeks! I asked the service advisor again if they’ve had any in for this problem and she stuttered saying not that she knows of but they haven’t sold many 21s. I told her it’s a problem with the 2017’s and up. She said they don’t sell that many Ridgelines lol. This is a big dealership in a very populated and busy area.


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[Dkepp]

Nothing else to say but, Wow! That is terrible. If the dealer won't put you in a different Ridgeline, I would sell the Ridgeline while values are high, and move on to another manufacturer who values quality. Sorry to hear that, @Dkepp. You could also pop in on the Santa Cruz and Maverick forums and put in a "good" word for the Ridgeline.

Yeah I’m really upset. I really don’t want to have to get a different truck. I really like the Ridgeline. Im not interested in the Santa Cruz or maverick. They’re too small. The Ridgeline was perfect for what I need. If they can’t fix it again, I may try and have them get me a new one. I don’t know if they would even do that or how I could guarantee that one won’t leak. Mine is a BE and I’d definitely want the same one.


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Sell it to Carvana or Carmax or whoever today then post the VIN on here so we don't inherit the problem. There comes a point when it's better to retain your sanity and move on whether you try your luck with another Ridgeline or something else.

Finding another 21 BE Ridgeline right now would take forever I’m assuming. I also just bought it May so I’d really not like to lose money on this. Something that should never have happened.


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The dealer can’t get me in for two weeks when a loaner is available.

I just called Honda and of course they aren’t aware of any water leak problems! She wasn’t going to do anything until they tried fixing it a second time, then she would issue me a case number. After fighting with her for an hour or so I was able to get a case number from her. Supposedly someone is going to review it and call me back in a few days.


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Sorry to hear this...did you find it with your moisture meter or by pulling the carpet up?

I just pulled the carpet up. I hadn’t checked for water since the first time they “fixed it”.


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[Dkepp]

Yeah I’m sure it’s much more common than we even know about. Most people aren’t on this forum and would never think to pull trim off and stick their hands under their carpets. You’d never know there was water there otherwise until it started smelling. Even then most people just throw air fresheners in there and think nothing of it. Until it’s out of warranty, then they’re paying for it to be repaired or trying to fix it themselves.

The dealer called me this morning and I can bring it in tomorrow. Supposedly they are going to try to get someone from Honda there. I’m doubtful this will actually be repaired at this point. I’m so pissed.


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[Dkepp]

It's astonishing to me that after 114 votes we are still running 20+% with leaks. Could it really be that bad for the overall production???

It’s crazy! And for Honda and at least the dealer I’m dealing with to “not know about this problem” is insane.


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[Dkepp]

I had been checking mine periodically after car washes and one other rain that I drove in. Mine is garage kept so not a lot of opportunities to get it wet, but it definitely is leaking. Do you guys think I should lift the carpet and let it dry out. I'm 90 miles from my dealer and not sure when I can get it in.

There’s no point in letting it dry. There’s likely water all over the floor. It took the dealer a day to just remove everything in order to remove the carpet. I wouldn’t touch it. Just bring it to them whenever you can get an appointment. I’m curious if your dealer has heard about this issue.


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[Dkepp]

I'm wondering how many members who answered "no" actually looked for water under the carper or simply answered no because there are no obvious signs of water leaks (i.e., fogged interior windows, odor, standing water, etc.).

That’s a good point. I’m guessing it’s higher than 20% of Ridgelines. I was wondering why my glasses fogged up instantly after getting in the other day lol.


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