POLL: Have you found water under the carpet in your 2017+ Ridgeline?

139425 Views 1027 Replies 143 Participants Last post by stevem5215, 2 d ago

Chasrob

Discussion Starter · May 4, 2021

This is my first posting but have been lurking for a couple of years. I had a 2008 RTX that I traded in for a 2021 Ridgeline Sport back in March. After reading a post on the water intrusion problem I decided to check mine by pulling up the sill plate and checking under the carpeting and found the foam under the carpet soaked on the rear seat on the passenger side. I have it at the dealer at the present time and they’ve ordered new carpeting and removing the rear seats, etc., to try and locate the leak. They claim that they have not seen this problem before on the 2021 Ridgelines and I believe that the reason is because owners don’t realize it’s leaking because you can’t tell by just feeling the top of the carpet, you have to check underneath. I love this truck and it’s my second Ridgeline and feel the dealer will make this right but want to get the word out to other owners of 2021 Ridgelines that aren’t aware of this problem . Hopefully Honda will be made aware of this issue and correct it. My build date by the way is 2/21. Good luck, it’s still a great truck in spite of certain build problems.

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klossfam

· #281 · Jun 5, 2021

Fulton-722 said:
Klossfam, any pictures that you can share ? Thanks.

Unfortunately no (unless I get them from the tech who took pics to send to Honda). Basically, the bottom seal that contacts the middle glass separated from the bottom of the rear window gasket.

When a hose was turned on the rear window, water seeps under the middle glass and down the bulkhead sheet metal to the floor. Tended to flow towards the mid-drivers side which explains the moisture being middle to drivers side.

I used a heavy clear packing tape to create flashing to move any water away from the gasket area (until parts - still TBD come in).

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Fulton-722

· #282 · Jun 5, 2021

OK ... your description of the problem area helps ! Thanks anyways.

Hope they get yours fixed. I have a 2021 Sport, so there is no rear sliding window on mine, and no moon roof ... another potential area for leaks.

Dkepp

· #283 · Jun 5, 2021

Add Me to the list.

Just bought the 21 Black Edition. I checked under the rear carpets after a big rain storm. Both sides are soaked. I’m bringing it to the dealer on Tuesday. I’m so annoyed. I just really hope they can fix it quickly.

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Reactions: 1

EvanM

· #284 · Jun 5, 2021

There has been a lot of rain in the midwest this past week. When I drop mine off I will probably ask the Honda in Toledo if they have any Ridgelines on their lot we can check.

RogersRTS

· #285 · Jun 5, 2021

Thus far I'm still dry following that seal up job underneath. I intentionally left it parked out in heavy rain. The new wetness problem was the front seal of the trifecta tonneau was allowing drainage down the bed headboard. Unplugged the 2 drainage slots near the rear window and repositioned the tonneau that seems to help with water getting past the tonneau seal. So far so good...

se.greenwald

· #286 · Jun 6, 2021

I sure hope if there's any silver lining to all of this it's that Honda gets hit with so many water repairs that they once and for all finally fix this problem. I told the dealer who offered to "order" me a ridgeline that I was no longer interested. I can't see spending $44k+ only to have a soaked interior.

Id go ahead and buy one if I knew I could crawl under there and fix it myself proactively but I'm not dropping the gas tank on a brand new truck that's crazy.

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RogersRTS

· #287 · Jun 6, 2021

se.greenwald said:
I sure hope if there's any silver lining to all of this it's that Honda gets hit with so many water repairs that they once and for all finally fix this problem. I told the dealer who offered to "order" me a ridgeline that I was no longer interested. I can't see spending $44k+ only to have a soaked interior.

Id go ahead and buy one if I knew I could crawl under there and fix it myself proactively but I'm not dropping the gas tank on a brand new truck that's crazy.

One thought I've been asking myself if I would ever consider trading mine for a new one. Basically maybe, but a pre-condition on the deal would be that the dealer must drop the gas tank and fully seal that forward seam & along the adjoining upper frame brackets using a factory approved seam sealer before taking delivery. If they are not willing or start squirming about warranty coverages, I would walk away. Personally convinced this is a critical flaw and likely dealership technicians are fooled/distracted by the main pinch seam with the factory sealer being the problem. Yes, this unsealed seam is not the only possible leak source but this one is so simple to resolve ahead of time.

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Dkepp

· #288 · Jun 8, 2021

So I took my truck in this morning. When I dropped it off, the woman said that she had not heard about any leaks with this gen Ridgeline. She checked for a tsb and of course there were none.

I just spoke to her again this afternoon. She informed me that the entire cab floor was soaked front and back. I knew about the back but not the front. They took out most of the interior today and are planning on testing it with a hose tomorrow morning. She said they had called and informed Honda that a brand new Ridgeline has this issue. I don’t know what Honda’s response was, if any.

She said they will likely have to order new carpet and said that it’s going to probably be a week before I could have it back. Does anyone know how long I should expect to realistically get my truck back from them? I’ve heard of someone else waiting a month just to receive the carpet.

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EvanM

· #289 · Jun 8, 2021

Dkepp said:
She said they will likely have to order new carpet and said that it’s going to probably be a week before I could have it back. Does anyone know how long I should expect to realistically get my truck back from them? I’ve heard of someone else waiting a month just to receive the carpet.

In Ohio, 30 days of service constitutes a lemon. Law aside, 30 days of service for a new vehicle is insane. I probably wouldn't hesitate to send a lemon law demand at that point.

Celltech

· #290 · Jun 8, 2021

Dkepp said:
I don’t know what Honda’s response was, if any.

Honda's response was, "@#$%*....he must be a Ridgeline forum member!!!"

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Dkepp

· #291 · Jun 8, 2021

Seriously! I just don’t understand how this wouldn’t be a top priority on correcting at the factory. And for them to not know about the issue, which affects multiple years, is unbelievable. I always thought Honda was one of the most reputable and reliable brands. My opinion may change after this experience.

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Dkepp

· #292 · Jun 8, 2021

EvanM said:
In Ohio, 30 days of service constitutes a lemon. Law aside, 30 days of service for a new vehicle is insane. I probably wouldn't hesitate to send a lemon law demand at that point.

I’m hoping they should be able to find and repair the leak rather quickly. I’m just concerned about waiting on new carpet. If anything, I think I should be able to drive my truck while waiting for the carpet. I don’t know.

I’m in NJ. I’d have to look into the specifics of the lemon law here but hopefully it doesn’t come to that.

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Cjmit

· #293 · Jun 9, 2021

Dkepp said:
I’m hoping they should be able to find and repair the leak rather quickly. I’m just concerned about waiting on new carpet. If anything, I think I should be able to drive my truck while waiting for the carpet. I don’t know.

I’m in NJ. I’d have to look into the specifics of the lemon law here but hopefully it doesn’t come to that.

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My new Ridge line was dropped off at the dealership last Thursday the 3rd, talked to them again tonight and was told it should be done tomorrow. They removed front and rear seats, center console and carpet, pressurized the cabin and found two leaks and sealed them. They also removed the two side panels and the bulkhead panel in the bed. The service manager ordered new carpet and other trim pieces in case they might break, these parts and the carpet arrived this morning. They will test it again, reassemble everything and test for a third time, test drive it so nothing is rattling around, and finally detail it so it is like showroom condition... All this on a brand new vehicle with less than 800 miles. My question is, when this is said and done, should I be compensated in any way. You know for pain and suffering, emotional distress etc? I was thinking maybe they could toss in a tube of touch up paint that costs $25.00 which was backordered when I asked about it the day I picked up this sponge.

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Dkepp

· #294 · Jun 9, 2021

Cjmit said:
My new Ridge line was dropped off at the dealership last Thursday the 3rd, talked to them again tonight and was told it should be done tomorrow. They removed front and rear seats, center console and carpet, pressurized the cabin and found two leaks and sealed them. They also removed the two side panels and the bulkhead panel in the bed. The service manager ordered new carpet and other trim pieces in case they might break, these parts and the carpet arrived this morning. They will test it again, reassemble everything and test for a third time, test drive it so nothing is rattling around, and finally detail it so it is like showroom condition... All this on a brand new vehicle with less than 800 miles. My question is, when this is said and done, should I be compensated in any way. You know for pain and suffering, emotional distress etc? I was thinking maybe they could toss in a tube of touch up paint that costs $25.00 which was backordered when I asked about it the day I picked up this sponge.

It makes me feel better that yours only took a week to repair. My truck also only has 800 miles. I actually would prefer for them to not detail my truck at all. When I took delivery, it already had some scratches and swirls from their original “detail” job.

I bet they’d throw that touch up paint in for you if you ask them when you pick it up.

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EvanM

· #295 · Jun 9, 2021

Cjmit said:
My new Ridge line was dropped off at the dealership last Thursday the 3rd, talked to them again tonight and was told it should be done tomorrow. They removed front and rear seats, center console and carpet, pressurized the cabin and found two leaks and sealed them. They also removed the two side panels and the bulkhead panel in the bed. The service manager ordered new carpet and other trim pieces in case they might break, these parts and the carpet arrived this morning. They will test it again, reassemble everything and test for a third time, test drive it so nothing is rattling around, and finally detail it so it is like showroom condition... All this on a brand new vehicle with less than 800 miles. My question is, when this is said and done, should I be compensated in any way. You know for pain and suffering, emotional distress etc? I was thinking maybe they could toss in a tube of touch up paint that costs $25.00 which was backordered when I asked about it the day I picked up this sponge.

This sounds like the treatment I would expect in this situation. It's a helluva lot better than some of the horror stories in this thread, anyway. 😭

llama_oh

· #296 · Jun 9, 2021

Just had a really heavy rain so decided to check under the rear carpet. Pulled the sills off, reached under the carpet and stuck my hand into a nice sized standing puddle. I'm extremely disappointed in this truck.

Reactions: 1

bluegrass

· #297 · Jun 9, 2021

Of the people reporting water under the carpet...
how many have a tonneau cover installed?

I checked my truck after being in a torrential downpour for 1+ hours, which was preceded a day earlier by a hand wash where lots of water was sprayed on the back window, and found no trace of water.

zroger73

· #298 · Jun 9, 2021

Is your bed covered or open? I have a factory tonneau cover and mine is dry...so far.

EvanM

· #299 · Jun 9, 2021

zroger73 said:
Is your bed covered or open? I have a factory tonneau cover and mine is dry...so far.

The real question is how did you get a factory tonneau cover!

Mine was uncovered, awaiting a tonneau that will probably never come.

llama_oh

· #300 · Jun 9, 2021

No tonneau cover here.

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