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It would be easier to diagnose the issue if you could call our tech line at 800-952-7655 as there could be a couple of contributing factors. Our staff could quickly zero in on the answer if they could ask a couple of quick questions. Regardless, I'll cover some simple solutions here.

First, for the lock-lever to open smoothly you need to pull the handle towards the tailgate. It won't move very far, but this takes the pressure off of the latches that is caused by the torsion spring always trying to pull the cover into the housing. You'll find that if you do this, the lock lever will turn effortlessly (provided it is unlocked of course).

Once unlocked, for the latches to fire-off and engage the various mid-open points, the lock lever needs to be reset. This can be done by either manualy turning it from the 10 o'clock "unlocked" position to the 7 o'clock "locked" position, or by allowing the cover to retract all of the way into the housing with enough force so that the lock lever enters the "lock-pocket" in the center of the housing lid and is automatically reset.

If you are doing these two steps correctly, then the next answer may be that one of the linkage arms that connects the lock lever mechanism to the spring loaded latches may be bent. This usually ocurs when the mechanism is either forced open or if some sort of cargo was high enough to snagg on it while the cover was being opened or closed. If this is the case, the component is easily replaced.

I hope some of this helps, however if you feel more information is necessary please call the number I gave at the beginning and we'll get you fixed-up right away. The factory is in the eastern time zone and is open from 8am to 5pm.

Best regards,

Dan Beaulaurier
National Sales Manager
Roll-N-Lock Corporation
 

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j2k99:

Prior to assembly we coat the lock & latch components with a chemical that is meant to disburse any moisture and keep those components from freezing. However, on rare occasions, extreme conditions can still circumvent our efforts. I must caution you that if you plan to use another chemical on these components DO NOT use anything that has a silicone base as silicone will be detrimental to the vinyl surface.

The limited range of the in-bed truck lid is the result of the geometry necessary to provide an integrated tailgate lock mechanism. If the rails sat up on top of the OE bedrails, the leading edge of the cover would be elevated above the tailgate and not be able to engage the tailgate lock strip. However, by lowering the unit inside the sidewalls we are able to offer this feature, consequently making the whole bed a secure storage area for items much larger than would fit in the OE trunk area.

Best regards,
Dan
 

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Actually Haartz Corporation, the manufacturer of the vinyl we use, recomends 303 Products' vinyl cleaner and vinyl protectant. Consequently we include a 3oz. bottle of each with every unit to get you started. You should be able to find a local retailer by going here... http://www.wheretobuy303.com/.

Best regards,
Dan
 

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Snoope:

Thanks for the account of your experiance with our product. We're glad to hear that you are enjoying it.

As for maintainence, its really pretty simple...

1. Wash the ROLL•N•LOCK® cover with soapy water (non-detergent).
After rinsing it off with clean water and allowing it to thoroughly dry,
make sure you apply the vinyl protectant provided (303) to the vinyl surface
and track runners.

2. Periodically check the housing and drain tubes for any debris,
making sure to remove anything that could cause the drains to
become blocked. Before lifting the housing lid, make sure the
cover is closed and latched to the tailgate lock-strip.

3. Periodically treat the track runners with a light application of the vinyl
protectant provided (again, 303). NEVER use any type of grease, graphite, WD-40, or other petroleum derivative.

I hope this information helps.

Best regards,
Dan
 
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