You're assuming that all Ridgeline owners are members of this forum which currently has 55,200 members. Nearly 600,000 Ridgelines have been sold in the US and Canada since 2005. From this, we can estimate that, at most, 9.2% of Ridgeline owners are members of this forum. This doesn't account for duplicate/spam/inactive accounts or window shoppers. Based on forum statistics such as active users and registrations that I can see as an admin, I'd guess that somewhere around 5-7% of the universe of Ridgeline owners have been members here. The percentage of 2G owners is probably less because there has been a shift away from traditional forums like this towards other social media platforms since its introduction. But, let's be extremely generous and say that 5% of Ridgeline owners are members here. Suddenly, that 14/30,000 becomes 280/30,000 or 14/1,500 which brings us very close to a 1% failure rate.