I've been using Discount Tire for well over 30 years. I would never go anywhere else for tires.I was happy with Discount tire until last rotation. They refused to take my keys for tire rotation and made me do it through an App. It took more time to explain the app then it would have to hand the dude my keys. So 55 minutes later I go to the desk and was like what the f are you clowns running. this was after all mask mandates were lifted. I was told it was just like a the diner waiting for a table. I said NO this is a tire store. When I ask who came up with the stupid plan I was told the CEO. So I found him and wrote him a letter. Some district stooge responded. Oh they also snap a lug and gave me the name of a place to get it fixed 10 miles farther away from my house. They were the only ones to ever tough the tires for the last 4 years. Never Again. JUst tell me you need an appointment and this all could have been taken care of. I will go to my grave KNOWING they snapped the lug intentionally.