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Discussion Starter · #1 ·
Hello,

I brought my 2013 Ridgeline in for an A1 service yesterday and was given a list of things that I should consider doing, the service it self was about $80, the additional items totaled about $1100.00. I asked for a copy of all recommended service items so I could look into it. I knew that most of them were ridiculous (like change the wiper blades for instance). But what really annoys me is that many of these items are part of the regular scheduled maintenances, which I have never missed one. Why do the dealers find it necessary to try to upsell you on service items that are part of a scheduled maintenance? Also, since I am not a mechanic, I am always a little unsure if I really should do the maintenance when there is nothing wrong with the car. Three times ago when I had my car serviced, they recommended a service item be completed, which I never did because it wasn't on a recommended maintenance list by Honda. The three times I've brought my Ridgeline back since then, no mention of what they recommended that time. Why if they think I should do this maintenance, do they not bring it up every single time I come in? How come every time there's a new list? How is a non-mechanical consumer supposed to know when they are blowing smoke and when you really should have the work done?

Obviously, I find this frustrating. For years, the service department used to put a sticker on my car that I needed to get the oil changed in 3,000 miles or 3 months, whichever was sooner, that despite the fact that Honda recommends 7,500 miles between oil changes. I always did it on Honda's recommended schedule and have had excellent life out of my Honda cars, trucks and vans.

This is what the suggested (for reference, I have a 2013 Honda Ridgeline with 81,000 miles on it).

Replace front brake pads 260.00 (which we had done recently), I asked them for the readings which they did not provide.
Replace wiper blades, 33.00 (which work just fine)
R04 Value Plus fuel service (whatever that is)- 136.00
Air filter replacement- 50.00
PVC Valve- 75.00 (which he told me was a PCV valve flush to clean out the built up residue in the system, but costs as much as a replacement, so I have no idea what the purpose of this is)
Service Transfer Case + fluid, 70.00 (which I believe is part of one of the maintenance items on the regularly scheduled lists)
Rear Differential service, 105.00 (which I also believe is part of the every 30,000 mile service)
R17 Value plus coolant service, 149.00 (because, you know how corrosive the coolant is, the system needs to be flushed I was told)
R49 Brake Fluid Service, 120.00- (This one I have read should be done every three to 10 years, depends who you ask, but wouldn't this be part of a major brake job that you already need to have done?)
Power steering service, 116.00 (Apparently, the power steering system is also subject to corrosion)
Air Conditioning filter- 69.00

Curious what you guys think of this.
 

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Discussion Starter · #4 ·
I think I have my profile fixed. I was going to get to that, but wanted to get that post out before I lost my thoughts.

I guess I am really unsure of what actually needs to be done. I know that the air cleaner is replaced every 30,000 miles, the engine coolant is done at 45, 75 and 105 (which means it was just done when I had that service a month or so ago), according to my maintenance schedule they do the break fluid at 45, 75 and 105 as well. In my owners manual, it also lists the rear differential and transfer case as routine maintenance. I looked through my service records and see that I had all that done at the scheduled maintenance in January. Also, I noticed that when I asked them for the brake pad readings, they left that off the official list of recommended items, but it's on the list that they discussed with me and I asked for a copy of before they put it into my official record. I find that interesting, all of the sudden it is not on there. I know why though because we had the brakes serviced not too long ago.

So from that whole list, my take away is that maybe I should have the brake fluid changed, since they probably didn't do that.

Thank you for your reply! Really do appreciate the input and I love the 'Stealership' name, I might have to start using that one. :)
 

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Discussion Starter · #7 ·
This is my first Honda vehicle and I am sooooo looking forth to going to the dealer for the service ! Can't wait to see what kind of service they offer. My experience with dealer service has been limited as I never buy new cars (this is only my 3rd new car in my lifetime of 57 years the other two being a 1980 Mercury Capri Turbo RS ... loved that car , and a 1988 Jeep Cherokee 4x4 loved that early 2 door SUV ! ) And neither of them did I ever return to the dealer for routine service as I did the oil changes myself. So, if they "offer" me all these extras I can't wait to question them on it !!!!!!!

Steve
I didn't feel like arguing with them, besides, I didn't have all my facts. I would suggest taking the maintenance book with you so you know what they are trying to charge you for. I have always done the recommended maintenance (The Honda recommended maintenance, not the service department recommended maintenance), which covers most things. In the past I have questioned them why they recommend something that Honda doesn't have as a scheduled item. They never gave me a real answer other than they just do. The same with the oil changes. The one dealer said that even though 7500 miles is OK, 3,000 is better. But, my cars lasted longer than I wanted them too (I mean, not really, but I wanted new cars before they wore out), so I don't see the point. I've never been stranded on the side of a road by a Honda, and most of them I have driven for over 200,000 miles, (other than the one that got totaled in an accident, but that wasn't the Honda's fault), they are great quality vehicles if you treat them well.
 

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Discussion Starter · #8 ·
Do you have all your services done at this dealership?
I have not had every service done here, but for the past three or four years (which is pretty much the life of the car) yes. We had one done elsewhere over the winter when we were out of town. And we had the first one or two done in NY, where we bought the Ridgeline before we moved here (SC).
 
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