Text message does not work

The text message function in my BE has been possessed since day one. The phone (GS6 edge) connects as I can see it displayed near the top of the fingerprint screen. I get varying amounts of success depending on how it feels. Some days I get nothing on the display, I stop at a light and check my phone and there are texts. Other days the display will show a little icon of an envelope up by the display near the top of the screen that shows your phone is connected. On others I will actually get a tone and a window pop up on my display showing i have a message. I hit read message and it tells me I have to be in park to read it. Wonderfully useful feature, all that means is did out your phone and check your message and try not to take your eyes off the road (just being honest..... most of us do it...) this is not a very user friendly set up. On other days it actually works as it should (or how I find it most useful and SAFE!) A screen pops up saying i have a message and if I hit read it actually reads the message over the center speaker and then gives me an option to reply with a few generic replies like "ok" or "i'm driving now" or "running late" or " i'm buying avocados" . This way is great! I would love it this way! But its a freaking crap shoot every time I get in to see what Ridgeline I get, the good one or the possessed one. It always connects and shows up on the top of the screen, but just decides how it will work that day. I have deleted and reconnected my phone several times but the result is always the same. As a side note, my wife has a 2016 Pilot Elite and she has the same issue with her vehicle. This along with with the 9 speed trans and how it reacts when you hit the gas to pass has us looking at a Q7 to replace the pilot.......