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Discussion Starter #1 (Edited)
The Ext Warranty Dance has begun. Am I off base?

http://www.ridgelineownersclub.com/forums/showthread.php?t=87009


A Honda Tech discovered the wire side of the driver side kick panel fuse box was corroded and had affected two main wiring harnesses. A third party company was hired to detect the leak has concluded that a structural seam at or around the firewall was breached and allowed water to enter the cabin. Over time the water corroded the wire side of the fuse box .

josh at Customer Relations told me it is under review.

This was e-mailed Honda Customer Relations this afternoon. I accept all criticism due to the somewhat sappy letter.


Spoke to Josh this morning at Customer Relations and was rather short with him. Jumped to conclusions but at my age its easier than jumping through hoops.

I was aware Honda Ca. were informed and yet there was an awkward admission followed by a lack of knowledge of the case. This led me to believe in a lack of communication between dealer and Honda Canada.

Recorded vehicle history is clean to my knowledge and since it was purchased at the Honda dealer that originally sold the vehicle as new in 2009 i took their word for it.

Purchased Honda Plus extended warranty coverage just as we did when we bought our 2004 Accord at Whitby Oshawa Honda in 2006. Son was 11, daughter was 6. Its at 293,000 k. Some of the best money we ever spent. Never cost Honda Ca. a dime.

Love our Ridgeline. It was high on the list and a years' research took it to the top. More unique now that production design has changed.

It was purchased with a Honda.Ca Plus warranty as well and has been trouble free till now. I read the terms and conditions and can't seem to find why we shouldn't be covered. Are you sure you forwarded all of the small print?

Even if the provision that states I must authorize Honda.Ca before any work is performed taken into your consideration, its still a mute point. I took it upon myself and if it was something minor that I could justify as a "cause of use" this wouldn't be an issue. Your Techs are factory trained and should know the procedure. I'll leave that up to you.

This is a about an error, whether mechanical or manual in the manufacture of the vehicle itself. Structure seam was breached by water over an extended period of time causing damage to other major components rendering the vehicle inoperative. And that is regardless of this vehicles' age and given its well maintained condition. I know of an American vehicle that had the same issue(ROC Forums) and will be e-mailing him to inform him on what he might have to look forward to. I'm sure he wont be too pleased.

Whitby/Oshawa Honda have been most helpful in diagnosing the issue and very professional to this point. Lines of communication seem to be clear between us.


Regardless of your decision I will respect it but I'll leave you with more than a few last thoughts;


I reiterate that I love our RL and would drive it till it drives no more.
My name may be on the Owners slip but your name is on the Truck. It's your Truck. As Josh would agree, when I ask 'would you want a loud mouth like me advertising for you or against you? I am frequently asked how I like the vehicle. My answer might change going forward. That would be a shame simply because I know of at least 10 family and friends that own a Honda vehicle. That might not matter to you but it just might interest them to know how this situation was handled.

Yes, you could consider this a bribe. My satisfaction in exchange for the continued support for our brand in the past, present and also the future.

We would be willing to pay for the cost and taxes associated with the rental car which happens to be a Civic(Probably our next Honda).


I'll close in asking one final question. If you can stand behind the integrity of your product and its reputation, what makes you think I wouldn't stand in front of it professing it as fact. Its your choice as it seems we unfortunately don't have an acceptable one.


Sincerely blah blah blah.
 

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Discussion Starter #2 (Edited)
2009 Honda Ridgeline Update: Honda Canada took care of the third party LeakPro specialist to diagnose the faulty seam, replace fuse/relay panel, primary and secondary wiring harnesses as well as a new instrument cluster and VTM-4 controller, all associated labour and the full cost of a rental for the 21 days the RL was in sick bay.

We were left paying for the 5.5 diagnostic hours and the seam sealing done by LeakPro for a total cost to us of $875.75 Canadian$$$

I had my druthers when the process began and although I was initially left with little choice but to be combative towards them, they met us more than half way and surpassed expectations. Not too shabby for a 6 year old vehicle.
 
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