I got the FWD RTL-T. Got the truck home and realized it does not have a trailer wiring harness. Talked to the dealer who told me that it was only standard on the AWD. I pointed out that the website says EVERY Ridgeline comes standard with an integrated hitch and 7 pin connector. Dealer told me they'd install the wiring kit for $180.
I called Honda. After getting quite a run-around from them, I finally spoke with a case manager. He tried to tap dance around a bit, until I told him I was only interested in knowing if Honda would honor the claim on its website or not. He told me they would not.
Ironically, he told me he would send me a $200 customer satisfaction card that could be redeemed for Honda services. I pointed out the absurdity that Honda would not pay for the $180 harness, but they would give me a$200 gift card. Apparently he didn't see the irony and continued to deny my request to have the harness installed.
After owning many Hondas over the years... I gotta say. I was very disappointed in their refusal to accept responsibility for the statements in their website. This was little more than a bait-and-switch.
I just don't understand why Honda would be willing to tarnish such a sweet truck with such petty arrogance.
I called Honda. After getting quite a run-around from them, I finally spoke with a case manager. He tried to tap dance around a bit, until I told him I was only interested in knowing if Honda would honor the claim on its website or not. He told me they would not.
Ironically, he told me he would send me a $200 customer satisfaction card that could be redeemed for Honda services. I pointed out the absurdity that Honda would not pay for the $180 harness, but they would give me a$200 gift card. Apparently he didn't see the irony and continued to deny my request to have the harness installed.
After owning many Hondas over the years... I gotta say. I was very disappointed in their refusal to accept responsibility for the statements in their website. This was little more than a bait-and-switch.
I just don't understand why Honda would be willing to tarnish such a sweet truck with such petty arrogance.