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Why won't you stand behind your product? 2017 Ridgeline with 20k miles
2 transmission failures while pulling 4200 lb camper. You say you can tow 5,000. Who are you kidding?
DONT BUY A RIDGELINE & EXPECT IT TO BE ABLE TO TOW A SMALL CAMPER

Experienced trans failure towing my new 4,200 lb camper. Honda says 5,000 lbs. 1st failure 20k on odometer 165 miles. Honda fixed 2nd failure 35 mi later. Honda would only make it right if I purchased another Honda Product. Wonder if they think an accord would pull my camper? Totally disappointed in the Ridgeline & Honda. Never Again.

Don't buy a Ridgeline & expect it to tow more than a rowboat. Sure as hell won't tow a camper that is within their specifications & don't expect Honda to make things right. Time to fight.

Moderator Note : Multiple Posts Merged
 

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There is another thread about a transmission failure on a G2
2017 transmission failure

What would be really nice is if either thread provided additional information. Copy of work required or some additional follow up. maybe what trailer they were towing. Personally there are multiple threads documenting towing successfully with the G2, as this thread stands I'm gonna call it "Fake News" I'm not gonna say that Honda is perfect, but so few details, no follow up...

Just for clarity, here's RexRidge's other post ... It's also "Quoted" below by @zroger73

YMMV
 

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Why won't you stand behind your product? 2017 Ridgeline with 20k miles
2 transmission failures while pulling 4200 lb camper. You say you can tow 5,000. Who are you kidding?
DONT BUY A RIDGELINE & EXPECT IT TO BE ABLE TO TOW A SMALL CAMPER

Experienced trans failure towing my new 4,200 lb camper. Honda says 5,000 lbs. 1st failure 20k on odometer 165 miles. Honda fixed 2nd failure 35 mi later. Honda would only make it right if I purchased another Honda Product. Wonder if they think an accord would pull my camper? Totally disappointed in the Ridgeline & Honda. Never Again.

Don't buy a Ridgeline & expect it to tow more than a rowboat. Sure as hell won't tow a camper that is within their specifications & don't expect Honda to make things right. Time to fight.

Moderator Note : Multiple Posts Merged
Isn’t driveline warranty 60,000?
 

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I can't figure out what you are saying . . .

Rexridge said "1st failure 20k on odometer 165 miles. Honda fixed 2nd failure 35 mi later. Honda would only make it right if I purchased another Honda Product."

Sounds like Honda fixed (or will fix) the transmission under warranty twice. First repair was at around 20k miles and then the second one only 35 miles later?? Sounds like you got a defective transmission or associated component (like the heat exchanger in the radiator) from the factory, and then the dealer either botched the replacement install or didn't fix the root cause . . .

I think Honda's idea of making it right is honoring their warranty and replacing / repairing your transmission till it works properly. Isn't that what they are doing?

Your situation sucks but I doubt many other GenII Ridge owners would suffer transmission failures even if they towed a couple thousand lbs over the limit.

How about slowing down a bit and providing a clearer and more detailed description of your truck's issues?
 

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I would buy that his individual dealership is screwing him. My dealership broke my grill twice and then told me that it was the best they could do and were unable to complete the repair correctly. I cannot believe that Honda corporate would agree that he had to "buy another Honda product" to get his transmission replaced under warranty. That is lunacy but stupid enough that I could see a dealership proposing it.
 

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I can't figure out what you are saying . . .
His/her other post on this issue was clearer...

I noticed that most posts are with Gen 1 Ridgeline. I have a horror story with my 2017 Gen 2 Ridgeline. Purchased a new Rockwood bumper pull camper. Dry weight 4200. Ridgeline rated at 5,000 with tow package & awd. We had 20k on the odometer (still under warranty) pulled 160 mi & had transmission failure Honda repaired & same failure 35 mi later. Mileage went from 25-26 to 8.6-8.7 Honda offered to help to get out from under our Ridgeline if I bought another Honda. Duh! Don't expect your Gen 2 to pull a camper within their specifications & don't expect Honda to stand behind their product. Extremely disappointed in the Ridgeline & Honda.
Even if you were a bit over the towing limit, I doubt this failure was due to towing. If anything, it may have exacerbated an existing problem that wasn't properly repaired resulting in a second failure a short distance later.

The most likely scenario is that the transmission had a problem that wasn't caused by towing. The dealer did not properly repair the problem causing it to reoccur. The dealer then thought they could make some more money off of you buy trading in your Ridgeline for another Ridgeline or a Pilot.
 

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Why won't you stand behind your product? 2017 Ridgeline with 20k miles
2 transmission failures while pulling 4200 lb camper. You say you can tow 5,000. Who are you kidding?
DONT BUY A RIDGELINE & EXPECT IT TO BE ABLE TO TOW A SMALL CAMPER

Experienced trans failure towing my new 4,200 lb camper. Honda says 5,000 lbs. 1st failure 20k on odometer 165 miles. Honda fixed 2nd failure 35 mi later. Honda would only make it right if I purchased another Honda Product. Wonder if they think an accord would pull my camper? Totally disappointed in the Ridgeline & Honda. Never Again.

Don't buy a Ridgeline & expect it to tow more than a rowboat. Sure as hell won't tow a camper that is within their specifications & don't expect Honda to make things right. Time to fight.

Moderator Note : Multiple Posts Merged
Rex, again sorry for your difficulty and your frustration is clear from more than one post on this. That said, since you have the motivation to post such, you would be well served to provide as much detail as possible in an additional post.

There is a significant reservoir of wisdom and hands on experience available in this forum from which to draw upon (present company excepted). But more detail is needed from you to leverage that.

Knowing no more than we do, the experience base among the fleet of G2 owners who tow seems to indicate that your truck is truly an exception, therefore, it would appear that Honda's warranty coverage - perhaps executed via a different dealer - would be the reasonable pathway for resolution. But even that is a little speculative based on what you have said.

None of this changes how you feel about things at this point, nevertheless there are people here to offer solid advice if you provide a bit more information to go on. Good luck with this tough situation.
 

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Why won't you stand behind your product? 2017 Ridgeline with 20k miles
2 transmission failures while pulling 4200 lb camper. You say you can tow 5,000. Who are you kidding?
DONT BUY A RIDGELINE & EXPECT IT TO BE ABLE TO TOW A SMALL CAMPER

Experienced trans failure towing my new 4,200 lb camper. Honda says 5,000 lbs. 1st failure 20k on odometer 165 miles. Honda fixed 2nd failure 35 mi later. Honda would only make it right if I purchased another Honda Product. Wonder if they think an accord would pull my camper? Totally disappointed in the Ridgeline & Honda. Never ......,

Moderator Note : Multiple Posts Merged
Rexridge, right now where is your Ridge and has it been fixed yet? Where you going up a hill or down a hill when you start noticing that something was wrong? While you waited for the repairs was a suitable truck offered to you to help with your transportation needs? Finally, can you share with us in what part of the USA or Canada did this happen and did you contact another dealer, in other words how far up the chain of technicians or operating managers did you communicate and made aware of your issue?
 

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Discussion Starter · #12 ·
Sorry about the confusion. I'll explain in depth but it is long.
We loved our 2017 Ridgeline & planned on keeping it a very long time. We are 67 years old & travel quite a bit in the US. We previously had a 29' motor home & 14' car hauler with toad. We recently took a trip & traveled 6300 mi in a little over 3 weeks. While on out trip we talked about downsizing & go with a bumper pull trailer. We had our Ridgeline sitting at home & we knew it had the capability of towing 5,000 lbs. at this time it had 20k, ran beautiful & was as comfortable as our Enclave we traded towards the Ridgeline. Ours was the AWD & we averaged 25 to 26 mpg. We sold our motor home & delivered it to the new buyer in Denton Tx. We live in Utopia Tx (the hill country) near Bandera TX. On our way home, we stopped at an RV dealer in Baird TX. We found a new pull camper a Rockwood 2109s that was exactly what we needed. We checked the dry weight & it was 4200lbs. We were well within the Ridgeline recommended tow limits. We purchased it. We were in a rental car & agreed to come back with the Ridgeline in a week or so when the weather was good.
We went to pick up our camper with our Ridgeline again 25-26mpg. We used a load equalizer hitch as to not make the Ridgeline sag too much in the rear. We headed home 3 1/2 hr drive and got to Brady TX. The roads are posted at 70 but I only drove around 60. This is gently rolling hills with no mountains. Our fuel mileage dropped drastically to 8.6-8.7. Very disappointing. The Ridgeline pulled, drove, rode & shifted beautiful. We had checked out our camper at the RV dealer & signed all the papers. My wife kept commenting that the interior of the camper didn't seem right to her. It became quite heated at times & I thought it was just her. We stopped in Brady TX & got gas & pulled into WalMart. We looked at the camper interior & I checked the vin as compared to our paperwork & it didn't match (wrong trailer). (My wife was right). We called the RV dealer & agreed to take it back the next day. We were about 80-90 mi from the RV dealer. We got a motel for the night & headed back the next morning. This was Saturday.
NOW FOR THE PROBLEM
About 70 mi into our return trip the Ridgeline didn't want to go in to overdrive. Even backing off the throttle it didn't want to go into overdrive. All of a sudden the transmission made a real loud bang & a real hard thump. The transmission went in to 4th gear & would not up or downshift. We could smell trans fluid. I pulled off & checked for leakes & pulled the trans dipstick. The fluid level was a little over full, did not smell burnt & looked normal color. We were about 8-10 mi from the RV dealer. We called the nearest Honda Dealer & they were in Abilene TX. I told them the problem & they thought I would be ok to come in to the dealership. We dropped off the RV at the RV dealer, found the one we originally purchased & agreed we would come back & pick it up after we had the Ridgeline fixed. We were there about 2 hrs doing the paperwork & getting things straightened out. We left & headed for the Honda dealership. The Ridgeline worked normal. Shifted fine & went into overdrive. I thought things were going to be fine. We got off I 20 & while on the off ramp the trans downshifted & again banged & thumped real hard. We gassed up & again I checked the trans fluid. It looked fine, same as first check.
Now up to this point I did not receive any warning lights or failure warnings. We drove towards the Honda dealer & every time you pulled out the trans would pull out in low & immediately shift with the hard thump/bang in to 4 th gear. We finally got a emission warning on the dash followed by transmission failure warning. We were just a couple miles from the dealership. We crippled along in to Honda of Abilene. They hooked up their diagnostic equip & said the trans solenoid valve was bad & they had to replace the solenoid valve assembly.
We asked about a loaner vehicle but because we were out of towers they could not give us a loaner car. We asked about a rental & they said if Honda was going to pay for it, it had to be pre-approved by Honda. Guess what? Honda is not open on Saturday. If I wanted a rental I had to pay for it. Remember, we are 3 1/2 hr away from home. I asked for the General Manager & he said he would get us a rental & call Honda first thing Monday. We headed home. There were a couple things I needed done under warranty & I figured while they had it I would have them make the repairs. This was on 12/9/17.
While it was at the dealer I called & filed a case with Honda 12/11/17
Called Honda again on 12/18 & was told a case MGR would call me. (James) regional case MGR called & I explained our problem & my concerns about the Ridgeline's towing ability. For 20k mi we had no problems with our vehicle but yet when we hooked on a camper that was within Honda's guidelines we had trans failure within 160 mi. He said he would check back with me later in the week to see how things are after the repair.
JUST TO CLARIFY Our Ridgeline came from the factory with the tow package & trans cooler.
On 12/20/17 we went back to the Honda dealer in Abilene. The Ridgeline worked beautiful again. We drove about 20 mi to the RV dealer to pick up our new correct camper. We started home. At about 35 mi the Ridgeline would not go in to overdrive & all of a sudden the same loud bang & hard thump we had the first time. I pulled off the road & called the Honda dealership. By this time I'm quite upset as anyone would have been. I told him I was headed back to the dealership with my camper in tow. Again, it would pull out in low gear & bang/thump shift in to 4th gear. Would not upshift or downshift. On my way there I called Honda's regional case MGR (James) & got his voice mail. Left him a long message of my problem & needed him to call me asap. At the dealership I took the service advisor & mechanic for a ride with the camper in tow. Within a few seconds of pulling out got the same bang/thump & goes in 4th gear only. No warning or problems showed up on dash. They agreed there was a major problem with the transmission. I asked if they could get a rental that I could tow my camper home. Enterprise said they wouldn't have anything for about a week. I asked about a dealer lot vehicle that I could borrow to take my camper home. They said they did not have anything I could use.
Please note, at this point of having transmission failure at 160 mi of towing & again after 35 mi of towing I had lost all confidence that the Ridgeline was capable of towing my camper that was within Hondas weight advertised guidelines.
My camper had been prepped at the dealership & had water in systems to check out. Abilene was calling for below freezing temps in a couple days. I knew I had to do something.
I talked again with the GM & he also agreed that the Ridgeline didn't seem to be able to handle a camper even though it was within Honda's guidelines. The service advisor said he felt the Ridgeline was good to tow a small boat or canoe but not a camper.
At this point I had to make a decision. With talking with the GM he said he would take my Ridgeline on trade & that he would talk with Honda the next morning about helping out with Honda money to get me in to something else. This was on Wednesday. We looked at a couple 1/2 ton trucks they had on their used lot then left for home. Again 3 1/2 hrs away. The GM called me the next day & said Honda would help me if I were to buy another Honda but not if I were to buy anything else. What did they expect me to buy (an Accord) to tow my camper? The only vehicle available in the Honda's was a Ridgeline & I had a $40k one that proved it could not tow my camper. On Friday, I went back to the Honda Dealership in Abilene & traded in my Ridgeline for $32,500 & purchased a Ford 1/2 ton truck with the 3.5 ecoboost engine with 17k miles on it. As I previously stated I had to do something to get my camper home away from the freezing temperatures. My Ford handles my camper with ease. Yes I do miss my Ridgeline but not the transmission problems. I have read on this site about transmission problems & the 2 bulletins.
I lost quite a bit of money, time, travel expenses & aggravation because of the trans failures & I feel Honda needs to step up & take care of their customer.
I have filed a claim with the BBB on false advertising by Honda.
I TRIED TO BE BRIEF WITH MY FIRST POST BUT HAD TOO MANY ? THAT NEEDED TO BE ANSWERED
 

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Thank you for that long, detailed explanation. I have a few comments.

1. Honda provides loaners/rentals only if you have a Honda Care extended warranty. Most dealers maintain their own fleet of loaners/rentals, but some will only issue them to their customers. Most loaners/rentals don't allow towing even if the vehicles are equipped with towing equipment.

2. Solenoid valves make the transmission select a specific gear, control line pressure, and engage the torque converter clutch. A solenoid valve cannot be damaged by "towing too much". Without knowing more details about the failure, I can only speculate as to what happened. I still say you had a faulty transmission from day one - towing just finished it off. The dealer was simply following a troubleshooting flow chart based on what the computer was telling them.

3. It sounds like the next step would have been to replace the transmission. Had that happened, you most likely could have towed that camper for 100,000 miles with no more problems.

4. All these points are moot now since you no longer own the vehicle. Neither Honda nor anyone else owes you anything at this point.

I understand your frustration and I'm sorry that it happened to you, but what's done is done. Most likely, your new Ford will tow the camper without further issue, but so would your Ridgeline once the transmission was replaced.
 

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Now it makes more sense. Honda's tow rating for 2 people (with a weight of 150 lbs) and 30lbs in the cargo area is a 5000lb trailer. The max tongue load is 600lbs. I think with the load distribution bar, and what they are designed to do, may have put additional load on the front axle. Did you happen to weigh the tongue load of the purchased camper without the load distribution bar? The most I have towed with my G1 was around 4050lbs, that is with the 2290lbs trailer and 1750lbs of cargo in it. I towed that from NJ to Salisbury MD and back, which was a 500mi+ trip. Did not use a load distribution bar and had no problem.

Which begs the question, was something inherently wrong with your G2 that made it do what it did, or did the trailer impose some additional an unaccounted strain on the front axles? BTW, the G2 owners manual DOES NOT advise against load distribution bars. It just states that if you want to use one, consult your trailer manufacturer. Regardless, it sucks the amount of grief you had to go through. I really do feel bad for you and the occurrence of events. I am sure you will get much use out of the F150.
 

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Sorry about the confusion. I'll explain in depth but it is long.
We loved our 2017 Ridgeline & planned on keeping it a very long time. We are 67 years old & travel quite a bit in the US. We previously had a 29' motor home & 14' car hauler with toad. We recently took a trip & traveled 6300 mi in a little over 3 weeks. While on out trip we talked about downsizing & go with a bumper pull trailer. We had our Ridgeline sitting at home & we knew it had the capability of towing 5,000 lbs. at this time it had 20k, ran beautiful & was as comfortable as our Enclave we traded towards the Ridgeline. Ours was the AWD & we averaged 25 to 26 mpg. We sold our motor home & delivered it to the new buyer in Denton Tx. We live in Utopia Tx (the hill country) near Bandera TX. On our way home, we stopped at an RV dealer in Baird TX. We found a new pull camper a Rockwood 2109s that was exactly what we needed. We checked the dry weight & it was 4200lbs. We were well within the Ridgeline recommended tow limits. We purchased it. We were in a rental car & agreed to come back with the Ridgeline in a week or so when the weather was good.
We went to pick up our camper with our Ridgeline again 25-26mpg. We used a load equalizer hitch as to not make the Ridgeline sag too much in the rear. We headed home 3 1/2 hr drive and got to Brady TX. The roads are posted at 70 but I only drove around 60. This is gently rolling hills with no mountains. Our fuel mileage dropped drastically to 8.6-8.7. Very disappointing. The Ridgeline pulled, drove, rode & shifted beautiful. We had checked out our camper at the RV dealer & signed all the papers. My wife kept commenting that the interior of the camper didn't seem right to her. It became quite heated at times & I thought it was just her. We stopped in Brady TX & got gas & pulled into WalMart. We looked at the camper interior & I checked the vin as compared to our paperwork & it didn't match (wrong trailer). (My wife was right). We called the RV dealer & agreed to take it back the next day. We were about 80-90 mi from the RV dealer. We got a motel for the night & headed back the next morning. This was Saturday.
NOW FOR THE PROBLEM
About 70 mi into our return trip the Ridgeline didn't want to go in to overdrive. Even backing off the throttle it didn't want to go into overdrive. All of a sudden the transmission made a real loud bang & a real hard thump. The transmission went in to 4th gear & would not up or downshift. We could smell trans fluid. I pulled off & checked for leakes & pulled the trans dipstick. The fluid level was a little over full, did not smell burnt & looked normal color. We were about 8-10 mi from the RV dealer. We called the nearest Honda Dealer & they were in Abilene TX. I told them the problem & they thought I would be ok to come in to the dealership. We dropped off the RV at the RV dealer, found the one we originally purchased & agreed we would come back & pick it up after we had the Ridgeline fixed. We were there about 2 hrs doing the paperwork & getting things straightened out. We left & headed for the Honda dealership. The Ridgeline worked normal. Shifted fine & went into overdrive. I thought things were going to be fine. We got off I 20 & while on the off ramp the trans downshifted & again banged & thumped real hard. We gassed up & again I checked the trans fluid. It looked fine, same as first check.
Now up to this point I did not receive any warning lights or failure warnings. We drove towards the Honda dealer & every time you pulled out the trans would pull out in low & immediately shift with the hard thump/bang in to 4 th gear. We finally got a emission warning on the dash followed by transmission failure warning. We were just a couple miles from the dealership. We crippled along in to Honda of Abilene. They hooked up their diagnostic equip & said the trans solenoid valve was bad & they had to replace the solenoid valve assembly.
We asked about a loaner vehicle but because we were out of towers they could not give us a loaner car. We asked about a rental & they said if Honda was going to pay for it, it had to be pre-approved by Honda. Guess what? Honda is not open on Saturday. If I wanted a rental I had to pay for it. Remember, we are 3 1/2 hr away from home. I asked for the General Manager & he said he would get us a rental & call Honda first thing Monday. We headed home. There were a couple things I needed done under warranty & I figured while they had it I would have them make the repairs. This was on 12/9/17.
While it was at the dealer I called & filed a case with Honda 12/11/17
Called Honda again on 12/18 & was told a case MGR would call me. (James) regional case MGR called & I explained our problem & my concerns about the Ridgeline's towing ability. For 20k mi we had no problems with our vehicle but yet when we hooked on a camper that was within Honda's guidelines we had trans failure within 160 mi. He said he would check back with me later in the week to see how things are after the repair.
JUST TO CLARIFY Our Ridgeline came from the factory with the tow package & trans cooler.
On 12/20/17 we went back to the Honda dealer in Abilene. The Ridgeline worked beautiful again. We drove about 20 mi to the RV dealer to pick up our new correct camper. We started home. At about 35 mi the Ridgeline would not go in to overdrive & all of a sudden the same loud bang & hard thump we had the first time. I pulled off the road & called the Honda dealership. By this time I'm quite upset as anyone would have been. I told him I was headed back to the dealership with my camper in tow. Again, it would pull out in low gear & bang/thump shift in to 4th gear. Would not upshift or downshift. On my way there I called Honda's regional case MGR (James) & got his voice mail. Left him a long message of my problem & needed him to call me asap. At the dealership I took the service advisor & mechanic for a ride with the camper in tow. Within a few seconds of pulling out got the same bang/thump & goes in 4th gear only. No warning or problems showed up on dash. They agreed there was a major problem with the transmission. I asked if they could get a rental that I could tow my camper home. Enterprise said they wouldn't have anything for about a week. I asked about a dealer lot vehicle that I could borrow to take my camper home. They said they did not have anything I could use.
Please note, at this point of having transmission failure at 160 mi of towing & again after 35 mi of towing I had lost all confidence that the Ridgeline was capable of towing my camper that was within Hondas weight advertised guidelines.
My camper had been prepped at the dealership & had water in systems to check out. Abilene was calling for below freezing temps in a couple days. I knew I had to do something.
I talked again with the GM & he also agreed that the Ridgeline didn't seem to be able to handle a camper even though it was within Honda's guidelines. The service advisor said he felt the Ridgeline was good to tow a small boat or canoe but not a camper.
At this point I had to make a decision. With talking with the GM he said he would take my Ridgeline on trade & that he would talk with Honda the next morning about helping out with Honda money to get me in to something else. This was on Wednesday. We looked at a couple 1/2 ton trucks they had on their used lot then left for home. Again 3 1/2 hrs away. The GM called me the next day & said Honda would help me if I were to buy another Honda but not if I were to buy anything else. What did they expect me to buy (an Accord) to tow my camper? The only vehicle available in the Honda's was a Ridgeline & I had a $40k one that proved it could not tow my camper. On Friday, I went back to the Honda Dealership in Abilene & traded in my Ridgeline for $32,500 & purchased a Ford 1/2 ton truck with the 3.5 ecoboost engine with 17k miles on it. As I previously stated I had to do something to get my camper home away from the freezing temperatures. My Ford handles my camper with ease. Yes I do miss my Ridgeline but not the transmission problems. I have read on this site about transmission problems & the 2 bulletins.
I lost quite a bit of money, time, travel expenses & aggravation because of the trans failures & I feel Honda needs to step up & take care of their customer.
I have filed a claim with the BBB on false advertising by Honda.
I TRIED TO BE BRIEF WITH MY FIRST POST BUT HAD TOO MANY ? THAT NEEDED TO BE ANSWERED
WOW what a terrible experience towing your travel trailer, that must have been frustrating.:surprise:
 

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Without beating a dead horse it definitely sounds like a bad tranny where the addition temps and fluid pressure when adding a load caused it to have these massive issues. Based on my experience towing a 4,500 lb load with max total payload effortlessly and without issue (in hilly terrain), it seems to be a semi-isolated case (and probably one where a transmission replacement would have fixed the issue).

Still, I think Rexridge ultimately made the right decision in a half ton since he is towing a lot of miles with a moderately sized travel trailer...From my half-ton ownership experience, I'd have looked at a RAM 1500 with its coil spring rear as this is the closest half ton in ride to the G2 (especially when unladen). The EcoDiesel would be especially perfect as you'd get BETTER mpg towing than anything else (especially with a 4,200 lb TT).

Maybe a suggestion for the future or even the new F-150 3.0T diesel that is coming out soon...
 

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Discussion Starter · #17 ·
In reply to Roger. I didn't have the extended care on my Ridgeline I didn't need it. I had 20k miles on my vehicle it was under Honda's bumper to bumper warranty. I requested the Honda Dealership to test drive after repairing the transmission. They did & said it was working fine. Since my trans failure happened while towing, I asked them to test drive while towing anything to see if any problem occurred. Their response, were not able to do that. Funny that when I towed 35 mi. Bang, we had the same trans failure. I know all manufacturers have their guidelines to follow but in this case their procedure left me broke down again. I agree the transmission should have been replaced & I would still own a Ridgeline. But according to the service advisor & mechanic, they have to follow procedures. Would you have left your new $24000 camper sit somewhere that you knew would have receive damage due to freezing or would you used your common sense & removed it from exposure to that problem?
I got on this site (not for pity) but to inform other or potential Ridgeline owners of my problem while towing a camper & failure of my transmission not once, but twice. Honda's customer service is non-exhistant.
After having a couple of discussions with (James) regional case manager, I asked to speak with his supervisor. He told me "I have the same authority as the CEO".
I guess after sending a letter to the CEO, I'll find out how much authority James really has.
In closing. Honda advertised towing capacity of the AWD Ridgeline to be 5,000 lbs. Fool me once, shame on you. Fool me twice, I think I'll sue you. False Advertising.
To be continued.
 

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How heavy was the (incorrect) trailer you towed that broke the transmission first time around? Good luck suing Honda, I don't think you have a leg to stand on though.
I was thinking the exact same thing. I might have been the wrong trailer that done it. If you are going to get that close to the max towing weight before adding items you will take with you when you head out on a trip would be just too close for me. Sounds like he needed a larger truck to begin with. I pull a 5X10 Parker trailer with my RL without problems but I'm nowhere near 5000 even with what I load on it. Lawn tractor or HVAC equipment.
 

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How heavy was the (incorrect) trailer you towed that broke the transmission first time around? Good luck suing Honda, I don't think you have a leg to stand on though.
I was thinking the exact same thing. I might have been the wrong trailer that done it. If you are going to get that close to the max towing weight before adding items you will take with you when you head out on a trip would be just too close for me. Sounds like he needed a larger truck to begin with. I pull a 5X10 Parker trailer with my RL without problems but I'm nowhere near 5000 even with what I load on it. Lawn tractor or HVAC equipment.
THIS RIGHT HERE!!!! I did not read any mention of the weight of the WRONG trailer you first picked up when you had the original transmission issue. 9MPG? Sounds like the trailer was over the tow rating limit.
 
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