I guess I didn't do it right. They called me two days ago and caught me off guard. I wanted to re-read posts I saw where people were paying $8.88 a month before I called them.vertrkr said:Good job. I've learned most things are negotiable if you have the persistance and patience, often you need to speak with a manager.
I purchased my RTL in June also and got a congratulation letter and a renewal form about 3-4 weeks later.captmiddy said:When do people generally get called? I still haven't gotten a single call or a single letter and I bought my truck in June. Since my car will be 3 months old this weekend I would have expected a call by now. I am guessing I am going to go out to the truck in the next week or so and have no service and have never gotten a call. I have a bad feeling if they just shut me off and I call them that it will be harder to make a deal with them since I will be coming to them rather than them coming to me.
They'll probably cut you off anyday. I think we got one week past our three month date. That was in early August.NotaChevy said:Good for you! I haven't heard a word from them since buying the truck June 30th, and XM is connected still...
arteegee said:Got another voicemail from XM today. Their latest offer is $77 a year and waive the reactivation fee.
OK, back...... Called the main 800# but then they shot me over to this number: 800-998-7900 and I said the following:DWdrums said:I'm gonna try and call ove rthere right now and get that 77.00 deal
OK, I'm on the phone with them RIGHT NOW and I used the script. NO DEAL. The rep is telling me that she cannot give me an offer that I do not qualify for. So I asked her how can I qualify? She says that she doesn't know and only the Promotions Department can determine that. Well I said that just sounds wrong that there is a $77 offer out there and she's telling me that the best she can give is $9.99/month. So I insisted that she put me over to a manager. You know what? I really don't NEED XM and if they can't give me the best offer then screw them and I'll just go back to FM, my CD's and wait until there is a decent solution to playing my iPod. Oh BTW, she put me on hold supposedly to get the manager and guess what? She hung up on me!!! Daughter of a b---h!DWdrums said:OK, back...... Called the main 800# but then they shot me over to this number: 800-998-7900 and I said the following:
" Hi, I bought a Honda Ridgleline and it came with XM Radio 3 months free and it's about to expire. I have several ofther friends that all bought Ridgelines as well ( That's everyone here at ROC) ( Can you tell I'm in sales ) and some of them have recieved a Blue Card in the mail offering a $77.00 Annual deal. I'd like to take advantage of that offer today if I may"
After a few general questions..........................
" Mr. Murray, I have contacted our promotions group and they said yes, we will extend that propomotional offer to you. I will need them to call you and it will take 24 to 48 hours..."
So, we'll see if they call you guys. I will update as soon as I know. Thanks all who have contributed to this thread. this thread will save us all allot of $$$$$$$$$ even if XM doesn't have Howard Stern ( Man I am bummed about that, wish he was coming to XM instead)
Be also glad you have a good team here that posts there results.lotisb said:I'm baaaack!
I am a tenacious bull dawg!
I called back XM and this time I went to New Radio Activation. After about a 7 minute hold I got Jason! I went through the "script". Without a pause he said "Certainly, I'll be happy to do that!" I almost fell out of my chair! Just like that. He asked for the radio ID and after I gave that he asked me to verify my address and after I did that he said "I am now applying that offer to your account. It will take a minute." After that he told me I can be billed for the $77 or I can pay now with a credit card. I paid with the credit card.
Now here's the clincher. My trial expired 9/25 and I lost service on 10/1. He WAIVED the activation fee of $12.95! He then gave me the instructions to reactivate the radio: Turn it on, park the truck in an open area (not in a garage), tune to channel 1 and keep it there for 20 minutes. After 20 minutes tune to channel 7 and 175. If those two are active THEN all channels are active. In the rare case where the activation fails then go to http://refresh.xmsatelliteradio.com and follow the instructions.
I am SO glad I was persistent. $6.42/month is much more reasonable for radio than $9.99.
All I will say is KEEP TRYING!!!