You may have said it but, has your Ridgeline been fixed? If not, what are your expectations?

 

It was fixed, via my Fedelity Extended Warranty. Expectations wise, after 3 trips to the shop in 40 days. 5 trips in 58000 miles and loyal Brand consumer of 3 vehicles over 15 years. Maybe some free oil changes or voucher or something, no matter how small.... Or at least be able to answer common questions about what other issues are they finding to be common. I even said I would buy 2020 Ridgeline if I could get max value for this one.... ( Said that is all out of their realm.) But in the end, I have something on the record and that may or may not be useful down the road.

 

It was fixed, via my Fedelity Extended Warranty. Expectations wise, after 3 trips to the shop in 40 days. 5 trips in 58000 miles and loyal Brand consumer of 3 vehicles over 15 years. Maybe some free oil changes or voucher or something, no matter how small.... Or at least be able to answer common questions about what other issues are they finding to be common. I even said I would buy 2020 Ridgeline if I could get max value for this one.... ( Said that is all out of their realm.) But in the end, I have something on the record and that may or may not be useful down the road.

 

wait a week............they'll probably send you a survey asking to rate their Customer Service.......LOL.......the world we live in.

 

Yep - Amer Honda called over 1 week ago regarding my case of 'bad battery'. She left her name & #. I have called every day since but she will Not call me back. Now I see why. Too bad, as I own 2 Hondas and we are looking to replace one of them this spring - guess it won't be a Honda... Very sad indeed : - ((

 

I had a case opened last March when my truck had 3,000 miles on it. It took 6 months to get a response after the initial acknowledgment email. Post-Covid times I guess! Everything in the world seems screwed up to some degree. Hope the earth’s axis gets back in alignment soon!

The whole effort was a big waste of time. Only recourse is to consider another brand next time. However overall I really like my Ridgeline and not sure who would do better. I came from a Toyota Tacoma, excellent quality and customer service but hated the ride an seating comfort of the truck. Just can’t seem to get everything in want in one vehicle.

 

We are on our 3rd A/C system in our 2017 CRV (73k total miles). Each has required multiple calls to customer service to get them and the local dealership to fulfill the terms of their HondaCare warranty.

In the end I get the work done, but it takes me enforcing the contract terms each time (to include loaners). This last time took almost 2 months to source a compressor.

As soon as the supply chains catch up some, both the CRV and Ridgeline are being sold for another brand. Shame really...but we no longer trust the company behind the vehicles.

 

Today, July 23, 2022 I took my 2021 Ridgeline in to the Parkville Heritage Honda dealership with a promise that they would replace my battery, I just bought my 2021 Ridgeline at Norris Honda nine months ago and the battery is already in fair status, not good. Heritage Honda said that they would replace the battery free of charge, but they did not. What they didn't know was that I had marked the battery before I took it to them for service. The same markings was present on the battery when they gave me the vehicle back. Such liars!!!

 

Not sure, but you might want to inspect further. The battery on my 2018 is inside an enclosure. It also has a fan to keep the battery cool. Pretty sure, the marks you put on were on the cover and not the battery. You have to remove both the positive and negative cables on the posts to be able to remove the cover and access the battery itself. I’m sure if I am wrong on this, someone will correct me.

 

I checked and rechecked to make sure I wasn't marking the case, in which there really isn't one that the battery is setting in... Nonetheless, I put a "marking" adjacent to the positive post and one on the back of the battery to see if it would be replaced and those same markings were still present. All Honda did was check the battery, despite the GM telling them to replace it.

 

Post a pic of your marks. As mentioned above, sounds like you marked the enclosure, not the battery. The enclosure isn’t replaced with the battery.

 

I marked a few inches from the positive terminal post, that is not a case!

 

Do you see a part number on the replacement battery? If you see "100M" in the part number or "100 month", it's not the battery that came from the factory.

 

My Pilot 2016 with 59,000 miles also has similar/same issues to Ridgeline. (5 errors on the dash /Emissions/Towing/Cruise/etc on dashboard) The problem suddenly happened when I was driving on highway 59, my car lost/reduced the engine power. It was very dangerous, and I could have been killed if a big truck was behind me. Therefore, I filed this issue with NHTSA (11493885) and posted it to my Nextdoor. Hopefully, this can remind people to be cautious of potential problems.

I have my Pilot 2016 inspected by two Honda dealers and one trusted local mechanic, all get the DTC P0369 codes and problem with camshaft. The local mechanic also provided me with TSB# A18010i, Reduced Engine Power; MIL On with DTC P0369. Later I contacted Honda customer service and set up a case number, so far the case manager said that my Pilot 2016 past the five year warranty, and the dealer gave me a very high repair cost, more than $3500, plus tax and shop fees.

 

Yep, a known problem with the 3.5 engine. If caught early enough the fix isn't terrible. Honda knew of this one early on. We were advised that the engines had problems. But, it was such a low number that Honda didn't need to recall them.

 

I did not receive any advise from Honda for this problem. How do they know that 2016-2017 Pilot and 2017 Ridgeline with 3.5 engine are “low” numbers, and no need for a recall, even it has potential safety concerns. I just don’t understand the logic. Please explain more, thanks.

 

No logic to explain. It's in the "noise" threshold of failures. If you truly believe that a car should be exactly "zero" problems you are mistaken and need to review the thousands of parts that are in vehicles. Everything that is built by mankind fails for one reason or another. And in this case Honda knows about this problem as referenced by a TSB and has notified their dealers as to how to handle it. In your case they are saying it's out of warranty and you need to pay to repair. Did you have an extended warranty ? If so they do look at that sometimes to help out. Buying any vehicle is a chance you take. New or Used. Doesn't matter.

 

Thanks for your explanation, but the impacts of defective, “out of spec” parts are not the “noise” of threshold of failures. It is a systematic error, not noise in statistics.

 

Also reduced engine power has the safety concerns. When we are driving with our love ones and kids, reducing engine power is not just the “noise”. Hopefully this makes sense to Honda.

 

Is the vehicle over 5 years old or does it have a salvage title? If neither, the transmission should still be under the 5/60 powertrain warranty and there should be no need to call Honda. What am I missing?

 

Do you own a Honda Ridgeline? Are you AI? Tell the truth - I'll find out.

 

… but AI knows about paragraphs, no?

 

danitapop - this is a Ridgeline forum. You would be best to take your complaint to the Honda CRV forum.

Honda CR-V Owners Club Forums

Honda CR-V Owners Club forum, the best hang-out to discuss CVT, Hybrids, trim levels and all things CR-V

www.crvownersclub.com

 

Is this the official 'I don't own a Ridgeline but NEED to rant about Honda' thread?

 

No kidding, I could give a rats azz about their CRV, they could just as well complain about their underwear on this forum.

 

Just wanted to share my experience:
So I opened a complaint case about my 2017 Ridgeline in regards to all the recalls and the repairs that it has been through for under 57,000. The last 3 times to shop were between Nov 7th (towed in) and Dec 19th, less than 2 months. 3 separate issues and repairs. (Oil pressure rocker switch, bad torque jitter TSB, and emissions light with injectors and rails replaced) All this cost me a $100 Deductible x3 and tow for $125. So I decided to open up a complaint and get a case number in any of this ends up in a class action or future problems. Also, I wanted to see if Honda would do anything. (I will include our email correspondence at the end)

3 Observations:
1. There is not a lot of guidance or menu options when filing a complaint, the website form is pretty open-ended, and there are no drop-down menus I can remember of, for a year, make, or model. You fill out all of that info yourself, including VIN, Miles so on. This leads me to believe that complaints are NOT assigned by vehicle models or power trains. So the person who gets your complaint may not know much about Ridgeline or its ongoing issues. (this was apparent in conversation today)

2. They want you to do the leg work to validate your complaint. After providing them with the VIN, I assumed they would pull maintenance/recall records. Any dealership I have been to has pulled my vehicle maintenance record and could see what was done and what other shops did it. But Honda Customer states that they cannot or will not do that and request you to provide them with the service notes and the tech's diagnostics from the shops at "your convenience". This may be a way to weed out some complaints. Or discourage people from wasting more time.

3. Lastly, they wanted everything via email up until the point that I provided the service notes with the diagnostics, then I got a phone call and no follow-up email, I was told that the case number follows my truck and the conversation was recorded, but I feel better with an email trail. Also, Honda offers nothing. It's literally just you venting to a person who really can not answer any of your questions (technical or business-wise) but is sympathetic to your complaining. They ask you if your wanting anything from Honda, but then tell you there is nothing Honda can offer. So after all that you get a case number.

___
EMAIL CHAIN BELOW
Thank you for contacting American Honda. We have received your email and will respond within three business days. We have created Case #10114584 for your reference.

We can also be reached by phone at 1-800-999-1009 Monday – Friday from 6:00AM – 5:00PM PST; please provide your case number when calling. We are closed on holidays.
For quick answers to commonly asked questions, please visit: Honda Customer Relations | Honda Owners Site, or try Ask Dave, our 24/7 virtual agent at askdave.honda.com.

Sincerely,
American Honda Motor Co., Inc.
1-800-999-1009
@HondaCustSvc

For your reference, we have provided your case information below.

Case #10114584
Topic: Vehicles
First Name: ########
Last Name: ########
Email Address: ###########@gmail.com
Zip Code: 36877
Phone: 724##########
VIN: 5FPYK3F44HB015551
Vehicle Mileage: 58,100
Description: 3 times to the shop in a 40 day period for 3 different issues is not acceptable quality. The fact that this Ridgeline has had to be in the shop a total of 5 times in under 60,000 miles for mechanical faults is not the confidence Honda used to inspire. I have been a Honda owner since 2006. After the cost to my family and our safety, suddenly going into limp mood in 70 MPH posted highway with a 9 month pregnant wife, or having the warning lights come prior to a 1400 mile round trip, I suddenly find myself wanting not trusting your brand and wanting something else. Which is a shame, I drove my former Honda Element with confidence. It went into military training areas, it picked me up on return from Afghanistan, snow storms, road trips, so forth... I can't trust the Ridgline to take me out of the local area for fear of being stranded. Now we have rent a vehicle to take us from Alabama to Pennsylvania for the Holidays. And from what I can see on forums, these are not isolated problems. This Ridgeline has cost me hundreds of extra dollars. As a faithful Honda owner what can be done? Or should I be a former Honda owner....

Online Privacy Policy Information | Honda


Dear, #########

Thank you so much for contacting American Honda. We do sincerely apologize for the ongoing concern you are experiencing in your 2017 Honda Ridgeline regarding the check engine light concerns.

We would be more than happy to review your case, however in order to do so we do require a diagnosis obtained from a Honda Dealership from within the past 30 days. We would kindly ask that you provide a copy of such a diagnosis, or kindly obtain one at your earliest convenience so that we may best assist you. We look forward to your reply.

Kind regards,

Honda Automobile Customer Service
Case #10114584

Attention: If you are not the intended recipient please delete the message and notify the sender. Thank you for your cooperation

ref:_00Do0JBy0._5003b1Sc5gE:ref

�

	Dec 27, 2019, 2:48 AM

Do you expect me to believe, that you, AT HONDA CUSTOMER SERVICE, are unable to pull or review maintenance records from your own systems? The same systems that a simple HONDA Service department are able to access to view what different HONDA Service Departments have done to the vehicle? I will provide this but I find it concerning that you are unable or unwilling to do simple legwork to validate or invalidate my concern via HONDA'S own record systems.

v/r

##### #######

On Mon, Dec 23, 2019, 18:59 Honda Customer Service <acs@ahm.honda.com> wrote:

THE LAST EMAIL WAS AN UPLOADED EMAIL WITH REQUESTED DOCUMENTS

And now you need to see if your 2017 is in the recall range for the engine crankshaft recall.

 

I wrote Honda a letter.
Thanking them for building such a wonderful and strong vehicle, that I survived a collision that should have ended my life.
I'm sure glad I was in a well made Ridgeline, which was destroyed, but allowed me to still be alive, although my lif altered forever by the injuries. Bought another Ridgeline y the way.

 

I’m sorry that you have had such a rough time. Do you have a Ridgeline, or just a CR-V? Have you found a CR-V forum? If you are willing to travel a couple of hours, i’m happy with my dealer in Chantilly. Maybe Charlottesville has a better dealer - it isn’t as far as mine.

 

Wow

 

Isn’t it amazing how all these people complaining- or at least most of them have one or two posts - What a miserable life.