Just wanted to share my experience:
So I opened a complaint case about my 2017 Ridgeline in regards to all the recalls and the repairs that it has been through for under 57,000. The last 3 times to shop were between Nov 7th (towed in) and Dec 19th, less than 2 months. 3 separate issues and repairs. (Oil pressure rocker switch, bad torque jitter TSB, and emissions light with injectors and rails replaced) All this cost me a $100 Deductible x3 and tow for $125. So I decided to open up a complaint and get a case number in any of this ends up in a class action or future problems. Also, I wanted to see if Honda would do anything. (I will include our email correspondence at the end)
3 Observations:
1. There is not a lot of guidance or menu options when filing a complaint, the website form is pretty open-ended, and there are no drop-down menus I can remember of, for a year, make, or model. You fill out all of that info yourself, including VIN, Miles so on. This leads me to believe that complaints are NOT assigned by vehicle models or power trains. So the person who gets your complaint may not know much about Ridgeline or its ongoing issues. (this was apparent in conversation today)
2. They want you to do the leg work to validate your complaint. After providing them with the VIN, I assumed they would pull maintenance/recall records. Any dealership I have been to has pulled my vehicle maintenance record and could see what was done and what other shops did it. But Honda Customer states that they cannot or will not do that and request you to provide them with the service notes and the tech's diagnostics from the shops at "your convenience". This may be a way to weed out some complaints. Or discourage people from wasting more time.
3. Lastly, they wanted everything via email up until the point that I provided the service notes with the diagnostics, then I got a phone call and no follow-up email, I was told that the case number follows my truck and the conversation was recorded, but I feel better with an email trail. Also, Honda offers nothing. It's literally just you venting to a person who really can not answer any of your questions (technical or business-wise) but is sympathetic to your complaining. They ask you if your wanting anything from Honda, but then tell you there is nothing Honda can offer. So after all that you get a case number.
___
EMAIL CHAIN BELOW
Thank you for contacting American Honda. We have received your email and will respond within three business days. We have created Case #10114584 for your reference.
We can also be reached by phone at 1-800-999-1009 Monday – Friday from 6:00AM – 5:00PM PST; please provide your case number when calling. We are closed on holidays.
For quick answers to commonly asked questions, please visit: Honda Customer Relations | Honda Owners Site, or try Ask Dave, our 24/7 virtual agent at askdave.honda.com.
Sincerely,
American Honda Motor Co., Inc.
1-800-999-1009
@HondaCustSvc
For your reference, we have provided your case information below.
Case #10114584
Topic: Vehicles
First Name: ########
Last Name: ########
Email Address: ###########@gmail.com
Zip Code: 36877
Phone: 724##########
VIN: 5FPYK3F44HB015551
Vehicle Mileage: 58,100
Description: 3 times to the shop in a 40 day period for 3 different issues is not acceptable quality. The fact that this Ridgeline has had to be in the shop a total of 5 times in under 60,000 miles for mechanical faults is not the confidence Honda used to inspire. I have been a Honda owner since 2006. After the cost to my family and our safety, suddenly going into limp mood in 70 MPH posted highway with a 9 month pregnant wife, or having the warning lights come prior to a 1400 mile round trip, I suddenly find myself wanting not trusting your brand and wanting something else. Which is a shame, I drove my former Honda Element with confidence. It went into military training areas, it picked me up on return from Afghanistan, snow storms, road trips, so forth... I can't trust the Ridgline to take me out of the local area for fear of being stranded. Now we have rent a vehicle to take us from Alabama to Pennsylvania for the Holidays. And from what I can see on forums, these are not isolated problems. This Ridgeline has cost me hundreds of extra dollars. As a faithful Honda owner what can be done? Or should I be a former Honda owner....
Online Privacy Policy Information | Honda
Dear, #########
Thank you so much for contacting American Honda. We do sincerely apologize for the ongoing concern you are experiencing in your 2017 Honda Ridgeline regarding the check engine light concerns.
We would be more than happy to review your case, however in order to do so we do require a diagnosis obtained from a Honda Dealership from within the past 30 days. We would kindly ask that you provide a copy of such a diagnosis, or kindly obtain one at your earliest convenience so that we may best assist you. We look forward to your reply.
Kind regards,
Honda Automobile Customer Service
Case #10114584
Attention: If you are not the intended recipient please delete the message and notify the sender. Thank you for your cooperation
![Image]()
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![Image]()
ďż˝
Do you expect me to believe, that you, AT HONDA CUSTOMER SERVICE, are unable to pull or review maintenance records from your own systems? The same systems that a simple HONDA Service department are able to access to view what different HONDA Service Departments have done to the vehicle? I will provide this but I find it concerning that you are unable or unwilling to do simple legwork to validate or invalidate my concern via HONDA'S own record systems.
v/r
##### #######
![Image]()
On Mon, Dec 23, 2019, 18:59 Honda Customer Service <acs@ahm.honda.com> wrote:
So I opened a complaint case about my 2017 Ridgeline in regards to all the recalls and the repairs that it has been through for under 57,000. The last 3 times to shop were between Nov 7th (towed in) and Dec 19th, less than 2 months. 3 separate issues and repairs. (Oil pressure rocker switch, bad torque jitter TSB, and emissions light with injectors and rails replaced) All this cost me a $100 Deductible x3 and tow for $125. So I decided to open up a complaint and get a case number in any of this ends up in a class action or future problems. Also, I wanted to see if Honda would do anything. (I will include our email correspondence at the end)
3 Observations:
1. There is not a lot of guidance or menu options when filing a complaint, the website form is pretty open-ended, and there are no drop-down menus I can remember of, for a year, make, or model. You fill out all of that info yourself, including VIN, Miles so on. This leads me to believe that complaints are NOT assigned by vehicle models or power trains. So the person who gets your complaint may not know much about Ridgeline or its ongoing issues. (this was apparent in conversation today)
2. They want you to do the leg work to validate your complaint. After providing them with the VIN, I assumed they would pull maintenance/recall records. Any dealership I have been to has pulled my vehicle maintenance record and could see what was done and what other shops did it. But Honda Customer states that they cannot or will not do that and request you to provide them with the service notes and the tech's diagnostics from the shops at "your convenience". This may be a way to weed out some complaints. Or discourage people from wasting more time.
3. Lastly, they wanted everything via email up until the point that I provided the service notes with the diagnostics, then I got a phone call and no follow-up email, I was told that the case number follows my truck and the conversation was recorded, but I feel better with an email trail. Also, Honda offers nothing. It's literally just you venting to a person who really can not answer any of your questions (technical or business-wise) but is sympathetic to your complaining. They ask you if your wanting anything from Honda, but then tell you there is nothing Honda can offer. So after all that you get a case number.
___
EMAIL CHAIN BELOW
Thank you for contacting American Honda. We have received your email and will respond within three business days. We have created Case #10114584 for your reference.
We can also be reached by phone at 1-800-999-1009 Monday – Friday from 6:00AM – 5:00PM PST; please provide your case number when calling. We are closed on holidays.
For quick answers to commonly asked questions, please visit: Honda Customer Relations | Honda Owners Site, or try Ask Dave, our 24/7 virtual agent at askdave.honda.com.
Sincerely,
American Honda Motor Co., Inc.
1-800-999-1009
@HondaCustSvc
For your reference, we have provided your case information below.
Case #10114584
Topic: Vehicles
First Name: ########
Last Name: ########
Email Address: ###########@gmail.com
Zip Code: 36877
Phone: 724##########
VIN: 5FPYK3F44HB015551
Vehicle Mileage: 58,100
Description: 3 times to the shop in a 40 day period for 3 different issues is not acceptable quality. The fact that this Ridgeline has had to be in the shop a total of 5 times in under 60,000 miles for mechanical faults is not the confidence Honda used to inspire. I have been a Honda owner since 2006. After the cost to my family and our safety, suddenly going into limp mood in 70 MPH posted highway with a 9 month pregnant wife, or having the warning lights come prior to a 1400 mile round trip, I suddenly find myself wanting not trusting your brand and wanting something else. Which is a shame, I drove my former Honda Element with confidence. It went into military training areas, it picked me up on return from Afghanistan, snow storms, road trips, so forth... I can't trust the Ridgline to take me out of the local area for fear of being stranded. Now we have rent a vehicle to take us from Alabama to Pennsylvania for the Holidays. And from what I can see on forums, these are not isolated problems. This Ridgeline has cost me hundreds of extra dollars. As a faithful Honda owner what can be done? Or should I be a former Honda owner....
Online Privacy Policy Information | Honda
Dear, #########
Thank you so much for contacting American Honda. We do sincerely apologize for the ongoing concern you are experiencing in your 2017 Honda Ridgeline regarding the check engine light concerns.
We would be more than happy to review your case, however in order to do so we do require a diagnosis obtained from a Honda Dealership from within the past 30 days. We would kindly ask that you provide a copy of such a diagnosis, or kindly obtain one at your earliest convenience so that we may best assist you. We look forward to your reply.
Kind regards,
Honda Automobile Customer Service
Case #10114584
Attention: If you are not the intended recipient please delete the message and notify the sender. Thank you for your cooperation
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ďż˝
| Dec 27, 2019, 2:48 AM | ||||
v/r
##### #######
On Mon, Dec 23, 2019, 18:59 Honda Customer Service <acs@ahm.honda.com> wrote:
THE LAST EMAIL WAS AN UPLOADED EMAIL WITH REQUESTED DOCUMENTSDear, ###########
Thank you so much for contacting American Honda. We do sincerely apologize for the ongoing concern you are experiencing in your 2017 Honda Ridgeline regarding the check engine light concerns.
We would be more than happy to review your case, however in order to do so we do require a diagnosis obtained from a Honda Dealership from within the past 30 days. We would kindly ask that you provide a copy of such a diagnosis, or kindly obtain one at your earliest convenience so that we may best assist you. We look forward to your reply.
Kind regards,
Honda Automobile Customer Service
Case #10114584
Attention: If you are not the intended recipient please delete the message and notify the sender. Thank you for your cooperation![Image]()
ref:_00Do0JBy0._5003b1Sc5gE:re
