I have a "new" fob issue that I would like some of you old timers to comment on. Last year, I had an issue that I posted under the thread "keyless start system problem". I ended up going to the dealer where I had to get my control unit replaced. The main reason was because you have to have the control unit "registered" and the cost of buying a Launch or other unit that could do the registration didn't make sense, based on the price of the parts and the applicable service bulletin that listed the labor hours to do the work. I ranted at the time because the dealer charged 150% of the Honda list price for the parts and many multiples of the time required by the service bulletin to do the work and my truck came out with a more expensive repair needed to the radar unit that it went in with. All that aside, I didn't notice any issues with my primary fob until I went to use my backup fob and it didn't work at all. Of course, I changed the battery and scratched my head when that didn't work and then I started doubting that the fob was still operable. In the course of my investigation, I found that neither key blade from either the secondary fob or the primary fob will work in the door lock. Of course, contrary to some posts on the forum, I already knew that the 2017 RTL-E key was an electronic rather than a mechanical switch, but I had no idea that it had to be also programmed to work in the new controller. My question is: do the rest of you know this? The dealer. Rairdon's Honda of Sumner (WA) never mentioned the key blade, which they had the whole time and also never mentioned the secondary fob, which I didn't have with me at the time. So now I have one fob that's useless completely, one fob that works and two keys that lock and open the in bed storage space and the glove box but don't work at all in the door locks.
A friend of mine, who worked for Honda for a while, told me I should write a complaint letter to Honda detailing my experience with Honda of Sumner but I am skeptical that I will get a response. Any thoughts?