With 7034 miles on my new Honda Ridgeline my transmission failed. While I live in Montana I was visiting family in northern Minnesota when the transmission failed and now have to deal with being somewhat stranded until it gets fixed. I don't haul anything with this vehicle so it is a mystery why it failed. So far, the experience with Honda Roadside assistance and Honda has been terrible. I have owned several Ridgelines and Honda Pilots in the past. But this will be the last Honda I will ever buy.
DrathaarElsie
That is awful. Not surprised roadside assistance isn't what it is touted as. If I were you, I would ask to speak to a District Service Manager or a Regional Service Manager ASAP to get this handled the right way. This should not happen with any modern vehicle under 100k miles much less at 7k. Good luck!
DrathaarElsie, what were the symptoms of your transmission failure? Are they giving you a loaner?
I agree with longboat. In all these years of being covered by AAA, the one time we used AAA was not a good experience.
Anyway, I suspect all these tow services including Honda Roadside Assistance are handled through a national call center whose phone techs do not have a clue about anything. We had to wait about 2 hours even though we were in a populated area. At least our 65 mile tow home was covered.
I agree with longboat. In all these years of being covered by AAA, the one time we used AAA was not a good experience.
Anyway, I suspect all these tow services including Honda Roadside Assistance are handled through a national call center whose phone techs do not have a clue about anything. We had to wait about 2 hours even though we were in a populated area. At least our 65 mile tow home was covered.
Extremely rare and bad luck.
You are the 4th reported in this forum since its introduction in the model year 2020.
You are the 4th reported in this forum since its introduction in the model year 2020.
And, all four failures have occurred around 10,000 miles or less and there's no clear pattern regarding the types of failures. One shifted to neutral, two wouldn't shift from park, and one made a noise.
Fack buddy, that sucks. I would be flipping out especially since the roadside assistance left you high and dry. I expect a tow truck and a rental car if I need to use their service, anything else, and they are useless. World of difference between this instance and what my aunt and uncle experienced with their Lexus RX. Thing overheated with a little over a 1000 km, 700ish miles on it. They had a tow truck drop off a rental car, took it to the nearest dealer in another city. They got a rock through the rad so they had to pay for that repair, but everything else was covered.
This is unfortunate, especially for a new vehicle. I wonder if you could have called for a tow truck on your own and then get reimbursed for the cost by Honda. Lesson learned for me. If this ever happens to me I'm calling a tow truck myself. Screw road side assistance unless its with Lexus.
If I were you, I'd press Honda for a free loaner while yours is being fixed.
If I were you, I'd press Honda for a free loaner while yours is being fixed.
Sorry your truck and Honda let you down. Be interesting to see what good comes out of all this bad. Hang in there Cowboy.
There might be nothing seriously wrong with the transmission, could be a controller or software issue.
It's quite possible, likely even probable, that Honda transmissions fail at a greater rate than Toyota transmissions (i can't say for sure because i don't have access to hard data).
But here is how i look at it with my twisted logic: i need a truck. I could drive a Toyota truck (would have to be a Taco to fit in my garage, and its much smaller bed would not be good for my use) and not worry about the transmission; however, that Taco, with its ergonomics, would likely put me in the nursing home five years earlier than the Ridgeline would. I haven’t priced nursing homes lately, but i don't think footing the bill for a $7k transmission would get me very many months in the nursing home.
Pay now or pay later, i guess.
My last Honda had a manual trans, and they make some of the best in the business!
But here is how i look at it with my twisted logic: i need a truck. I could drive a Toyota truck (would have to be a Taco to fit in my garage, and its much smaller bed would not be good for my use) and not worry about the transmission; however, that Taco, with its ergonomics, would likely put me in the nursing home five years earlier than the Ridgeline would. I haven’t priced nursing homes lately, but i don't think footing the bill for a $7k transmission would get me very many months in the nursing home.
Pay now or pay later, i guess.
My last Honda had a manual trans, and they make some of the best in the business!
Not to worry. Honda has this covered. I just read that they are adding another speed to the transmissions for 2024 models. It’s gonna be a 10 speed. That aughta do it.
Reminds me of my Christmas present at 9 years old. I got a “10” speed. That was the pinnacle of bicycles in the early 60’s for a kid….complete with curved handlebars.
Reminds me of my Christmas present at 9 years old. I got a “10” speed. That was the pinnacle of bicycles in the early 60’s for a kid….complete with curved handlebars.
I live in NE Arkansas: not exactly NART country. Have to be a “real man” to drive a RL here, so not many.
Yesterday, I parked at a store and watched a man get out of a Gen 2 1/2 blue BE RL. While in the store, I said, “You have a beautiful truck”. He said, “TY, its a ‘22. It’s my 2nd RL”. I asked, “How many miles did you put on your previous RL”. He said, a ‘19 and the transmission went out at 28K miles (under warrenty). He’s a member of this forum. He unloaded it.
In 2017, a friend, visiting here, showed me his ‘17 RTL-E. My wife didn’t like driving our RAM and uncharacteristically encouraged me to get a RL. I did. @ almost 79K mi our 17’s transmission went out. I got a ‘22 identically colored RTL-E. I called my out of town RL owner friend shortly after to encourage him to be diligent about changing the tran fluid. He said he had been, but his ‘17’s trans went out ; and he got a ‘22. So, 3 out of 3!
I only know 1 other RL owner: 38K miles on an ‘18. But, his Pilot’s 6-sp had gone out.
So 3 out of 4 RL owners I know or have met, have had their 6-sp’s go out. Yes, I think 3.2% is lower than actual.
Yesterday, I parked at a store and watched a man get out of a Gen 2 1/2 blue BE RL. While in the store, I said, “You have a beautiful truck”. He said, “TY, its a ‘22. It’s my 2nd RL”. I asked, “How many miles did you put on your previous RL”. He said, a ‘19 and the transmission went out at 28K miles (under warrenty). He’s a member of this forum. He unloaded it.
In 2017, a friend, visiting here, showed me his ‘17 RTL-E. My wife didn’t like driving our RAM and uncharacteristically encouraged me to get a RL. I did. @ almost 79K mi our 17’s transmission went out. I got a ‘22 identically colored RTL-E. I called my out of town RL owner friend shortly after to encourage him to be diligent about changing the tran fluid. He said he had been, but his ‘17’s trans went out ; and he got a ‘22. So, 3 out of 3!
I only know 1 other RL owner: 38K miles on an ‘18. But, his Pilot’s 6-sp had gone out.
So 3 out of 4 RL owners I know or have met, have had their 6-sp’s go out. Yes, I think 3.2% is lower than actual.
I have learned that Dodge uses this transmission. If that’s true, it’s reason enough to a avoid it. I put Dodge in the same category as KIA.
AFAIK, the Stellantis brands (Chrysler, Jeep, and Ram) are the only ones that use a version they build in-house - ZF builds the transmissions for the other brands.
Like ReefHound said it could be as simple as a controller module.
My daughter’s 14 yr old Toyota RAV4 with 150K suddenly started hesitating and bucking. Took it to Toyota who said it needs a new trans and estimate was $5K- $6K. I limped it over to an Aamco transmission repair shop. Explained my issue to the counter guy and he said I probably didn’t need a new transmission. I asked how he could surmise that without looking at it? He called a repair tech out of the shop area and asked him how many RAV4s he worked on? He replied ”25”. He then asked how many of those did NOT need a new transmission? He replied “23”.
Turned out to be a small electronic module about the size of my pinky that is a controller of some type. He offered me a new one from Toyota for $1600 or another one for $600. I took the $600 one and the car motored on perfectly for another 50K when she traded it in on a new CR-V.
My daughter’s 14 yr old Toyota RAV4 with 150K suddenly started hesitating and bucking. Took it to Toyota who said it needs a new trans and estimate was $5K- $6K. I limped it over to an Aamco transmission repair shop. Explained my issue to the counter guy and he said I probably didn’t need a new transmission. I asked how he could surmise that without looking at it? He called a repair tech out of the shop area and asked him how many RAV4s he worked on? He replied ”25”. He then asked how many of those did NOT need a new transmission? He replied “23”.
Turned out to be a small electronic module about the size of my pinky that is a controller of some type. He offered me a new one from Toyota for $1600 or another one for $600. I took the $600 one and the car motored on perfectly for another 50K when she traded it in on a new CR-V.
Mine went out on my 2019 @~ 125,000 miles.
Honda wanted nothing to do with it.
I will now have nothing to do with Honda.
Honda wanted nothing to do with it.
I will now have nothing to do with Honda.
I agree that’s low mileage to lose a transmission, but unless you have an extended warranty five years and 125,000 miles - what exactly did you expect Honda to do with it? I would probably expect them to do what every auto other manufacture would do under those circumstances which is nothing.
Yeah truly evil on their part. Just pleasure use, I was working in the town I lived in so no commuting, I was even picked up and dropped off at my home for work, and I never towed with it.
After a lot of aggravation, it did work out for me in the end as another dealership local to me found a work-around. I got a new engine on someone else’s warranty!
After a lot of aggravation, it did work out for me in the end as another dealership local to me found a work-around. I got a new engine on someone else’s warranty!
They don't want you to know you should have changed your transmission filter and change your transmission fluid every 10 to 15,000 miles you didn't do none of that and that's why it failed
You should have changed the transmission fluid every 10,000 miles and the filter with the fluid change they'll tell you that we don't change the transmission filter but that's what keeps your transmission from shifting right
If you don't change the transmission fluid every 10 to 15,000 miles with the transmission filter your RPMs will move up and down when you start slowing down it just don't act right keep listening to the dealership you'll keep messing up your transmission
Yes you can blame Honda because they tell you not to change your transmission filter and you should Japan makes Honda American Honda tells you not to change the filter let me grab your throat and squeeze a little bit and tell me if you can breathe right when the transmission filter gets clogged it's hard for the transmission to act right y'all are slow
It's because you didn't change the fluid every 10,000 mi and filter every 10,000 MI my transmission is shifting great with 70,000 mi on it after the filter and transmission change
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